To set up Ship by ReturnGO, you don’t need to integrate or set up any additional services. If you have Ship by ReturnGO included in your plan, you can immediately access it within the ReturnGO dashboard and apply it to a return method.
Merchants on the Starter plan are required to use Ship by ReturnGO. For all other plans, it is the default shipping solution, but optional.
If you are an existing ReturnGO user and would like access to Ship by ReturnGO, simply select a new plan from the Subscription Plans page, or contact ReturnGO to enable it.
Configuring a Ship by ReturnGO Return Method
To configure Ship by ReturnGO per return method:
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Open the Ship with pre-paid label section.
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Click the pencil icon of the return method you want to edit or click ADD RETURN METHOD to create a new one.
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Open the Shipping Label Settings section.
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Set the Connection to Ship by ReturnGO.
- Choose which carriers and service levels you want to support.
7. Select whether you want the system to automatically select the cheapest, fastest, or best value carrier and service level.
- Cheapest - Auto-selects the cheapest carrier and service level for each label.
- Fastest - Auto-selects the fastest carrier and service level for each label.
- Best Value - Auto-selects the best carrier and service level for each label based on a combination of price, speed, and other factors.
8. Click the save icon to save your changes.
Then you can add this return method to relevant policy rules to offer it to customers.
Configuring a Ship by ReturnGO Policy Rule
Once you have a Ship by ReturnGO return method set up, you'll need to add that return method to a relevant policy rule.
To set up your policy rules:
- Go to Settings > Return Policy.
- Click ADD RULE to create a new policy rule.
- Alternatively, click EXPAND ALL to find and configure an existing policy rule.
4. Set the name of the policy rule as it will be displayed to customers, set whether to apply the rule to the portal, manually created RMAs, or both, and select a resolution.
5. Under Return Method, select the Ship by ReturnGO return method that you configured earlier.
6. Set up the rest of the policy rule settings, such as eligibility, automations, and fees.
7. Toggle the Activate Policy Rule switch to enable the policy rule and offer it on the portal.
8. Click on the save icon to save your changes.
Set up as many different return methods and policy rules as you need to support any return scenario.
Switching Existing Return Methods to Ship by ReturnGO
If you have Ship by ReturnGO included in your plan and already have existing return methods, you can instantly set the shipping connection of those return methods to Ship by ReturnGO within your ReturnGO dashboard.
To update your existing return methods to Ship by ReturnGO:
1. Go to Ship by ReturnGO.
2. Click SET UP NOW.
3. Select the return methods you want to update.
Note: Return methods that are not linked to an active policy rule will not appear in the selection.
4. Click UPDATE METHODS. This will update the shipping connection to Ship by ReturnGO.
After setting up your return methods to Ship by ReturnGO, a pop-up will prompt you to activate your Wallet.
Note: The Ship by ReturnGO page will appear in your ReturnGO dashboard only if you do not have any return methods using Ship by ReturnGO as the shipping connection.
Label Fee Configuration
By default, return policies that use a Ship by ReturnGO return method support both fixed and cost-based label fees.
However, if the return method is configured to use a dynamic address, setting the return label fee to cost or cost + amount is unsupported.