--- title: Credits description: The Credits page provides a detailed view of your customers’ discount codes, store credit balances, and gift cards, enabling you to monitor and manage issued credits effectively. --- [Skip to content](https://support.returngo.ai/credits#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Analytics](https://support.returngo.ai/analytics?hsLang=en) 3. [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) # Credits Last Updated: May 23, 2026 The *Credits* page provides a detailed view of your customers’ discount codes, [**store credit**](https://support.returngo.ai/refund-to-store-credits?hsLang=en) balances, and [**gift cards**](https://support.returngo.ai/refund-by-new-gift-card?hsLang=en), enabling you to monitor and manage issued credits effectively. You can search by *Customer ID* to quickly locate a customer’s credit information and manage their balance as needed.  ![Credit](https://support.returngo.ai/hs-fs/hubfs/Credit.png?width=670&height=337&name=Credit.png) ### Credits List On the *Credits* page, you’ll find a table displaying all customer credit details with the following columns: - **ID:** A unique identifier for each credit record. - **Customer ID:** The unique ID of the customer. Clicking the *Customer ID* takes you to the customer’s profile on your eCommerce platform. - **Discount Code:** The discount code associated with the credit. Clicking the *Discount Code* takes you to the discount page for that specific order in your eCommerce platform. - **Credits:** The total credit amount available for the customer. - **Gift Cards:** The value of any gift cards issued to the customer. - **Actions:** Options to manage and adjust credits. ### Adjust Credit Balance You can adjust a customer’s store credit balance directly from the *Credits* page. To adjust the credit balance: 1. Go to[**Analytics \> Credits.**](https://app.returngo.ai/dashboard/analytics/credits) 2. Click the *action* icon next to the credit record you want to adjust. ![Adjust Credit](https://support.returngo.ai/hs-fs/hubfs/Adjust%20%20Credit.png?width=670&height=337&name=Adjust%20%20Credit.png) 3. In the pop-up that appears, adjust the necessary details: 1. Select whether to issue or withdraw credits. 2. Specify the exact amount to be issued or withdrawn. 3. Add a note explaining why you adjusted the customer’s credit balance. 4. Click **ADJUST BALANCE** to save your changes. ![Adjust credits](https://support.returngo.ai/hs-fs/hubfs/Adjust%20credits.png?width=670&height=364&name=Adjust%20credits.png) ### Download Reports To download a report of customer credits: 1. Go to [**Analytics \> Credits.**](https://app.returngo.ai/dashboard/analytics/credits) 2. Click **REPORT**. ![Download Credit report](https://support.returngo.ai/hs-fs/hubfs/Download%20%20Credit%20report.png?width=670&height=337&name=Download%20%20Credit%20report.png) 3. Choose where to save the sheet on your device. 4. Rename the sheet if necessary. 5. 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