Define how the portal is presented to customers throughout the returns flow.
Note: The following customization options apply only to the Classic Portal, which will be deprecated soon. Please contact ReturnGO support to switch to the Edge Portal.
Table of Contents
Portal Position
Under the General Settings > General section of the Portal > Look and Feel page, you can define the position of your portal as they appear on the page they’re embedded in.
Portal Margins
Set the margins you want above and below the portal, as well as the container margins to control the spacing within the portal.
Minimal Top Offset
Specify how the portal will be positioned while navigating through the returns process, especially if there is content above the portal. This setting only applies to portals that are embedded on a custom page.
This lets you adjust the spacing above your portal to make sure it doesn't collide with your banner.
To customize the minimal top offset:
- Go to Portal > Look and Feel.
- Go to the General Settings section.
- Open the Advanced section.
- Set the offset value.
- Click on the save icon to save your changes.
If you set the offset value but nothing changed in the portal, you may be using the default portal page instead of an embedded custom page. Since the default URL does not include any text before the main return portal, there is nothing to offset.
If you have embedded the portal on a custom page, then the issue might be that you’re testing the results on the first screen of the portal, while the effects of the offset can only be seen on later steps of the portal.
Display SKU for Product Items
Define whether product SKUs will be displayed in the return portal. If you enable the toggle, the product SKU will be visible below each product name on both the item selection and exchange item selection pages of the return portal.
To define whether product SKUs will be displayed in the return portal:
- Go to Portal > Look and Feel.
- Go to the Return Portal Settings section.
- Open the General sub-section.
- Enable the Display SKU for product items toggle.
- Click the save icon.
Item Actions Descriptions
Define whether to display descriptions for item actions such as refund, exchange for another product, etc.
To define whether to display descriptions for item actions:
- Go to Portal > Look and Feel.
- Go to the Return Portal Settings section.
- Open the General sub-section.
- Enable the Display descriptions for item actions toggle.
- Click the save icon.
Note: You can customize the description texts under Portal > Content under the Return Portal > Select Items section.
Variant Selection Screen
Define how product variant options are displayed in the return portal, whether as a text list or with details and images. This setting only applies to exchanges.
You can set this to one of the following:
- Only View as Items is displayed
- Only View as Options is displayed
- Both options are offered, View as Items is the default
- Both options are offered, View as Options is the default
To define how to display variants:
- Go to Portal > Look and Feel.
- Go to the Return Portal Settings section.
- Open the General sub-section.
- Select your preferred setting under the Variant Selection Screen dropdown.
- Click the save icon.
Option Selection Display
Define when the return actions can be selected, as well as the layout of the options in the return portal.
To define how to display the selection options:
- Go to Portal > Look and Feel.
- Go to the Return Portal Settings section.
- Open the General sub-section.
- Select whether you want customers to select an action directly from the item selection screen or on a separate page.
- Select the order in which option buttons are displayed, either vertically or horizontally.
- Click the save icon.
Resolution Selection Display
Define the order that resolutions and return methods are displayed in the portal.
To define the resolution selection screen order:
- Go to Portal > Look and Feel.
- Go to the Return Portal Settings section.
- Open the General sub-section.
- Select the order you want resolutions and return methods to be displayed on the Select Resolution Page of the portal. To the right of the settings, you can see a preview of what the selected configuration will look like.
- Click on the save icon.
SEO Settings
To customize the SEO meta title and meta description of your portal, you need to embed it in a custom page, and then you can configure the page metafields directly in your eCommerce platform.