Skip to content
English
Customer portal
Go to returngo.ai
  • There are no suggestions because the search field is empty.

Editing and Translating Texts

Last Updated: June 11, 2026

All of the text displayed in your return portal and emails can be edited and translated so that you can provide a consistent branded experience throughout the returns process.

Capabilities 

ReturnGO enables you to easily edit and translate all of the text that appears on your return portal, as well as in emails that are sent to customers. 

This enables you to provide a more personalized experience for your customers, using language that aligns with your brand's messaging and tone and is in the customer’s preferred language. 

Setting the Return Portal and Email Language

When setting up your return portal, you can select the specific languages that you want to make available to your customers. By default, the portal's language is automatically set based on the store language. 

Emails that are sent to the customer will be automatically set to the language that was selected on the portal, ensuring that your customers receive all communications in the language that they are most comfortable with. You can change the default portal language and which languages are offered.

To set the language displayed on your return portal and emails:

  1. Go to Settings > Languages. 
  2. Choose the language and toggle the button to enable it.
  3. Choose which language to set as the default language.
  4. Click on the save icon to save your changes.
    languages

Note: If an enabled language has missing translations, a Missing Translation pop-up will appear. To resolve this, click UPDATE NOW and ensure that all enabled languages have their translations completed.

Missing translation-1

Adding a Return Portal and Email Language

You can add a new language to your return portal and emails. ReturnGO provides languages with default translations, which will be used in your return portal and emails when relevant.

To add a new language to your return portal and emails:

1. Go to Settings > Languages.

2. Click ADD LANGUAGE.

Portal and email language

3. Select a language from the dropdown.

Note: Languages available in the dropdown include default translations. You can update the existing translations or add anything that is missing.

4. Click NEXT.

Select Language

5. Click DOWNLOAD FILE to download the CSV template containing all text fields that need translation.

  • Open the file and add translations for your selected language, keeping the same structure.

6. Click NEXT.

Download and Prepare the Translation File

7. Click UPLOAD FILE to upload your translated CSV file.

8. Click APPLY.

Upload Your Translated File

9. Enable the new language in the portal.

10. Click the save icon to save your changes.

Enable language

Editing Text and Translations in Bulk 

ReturnGO enables you to download all customizable texts for editing and translation in bulk using spreadsheet software such as Excel or Google Sheets. 

This can be useful when you need to edit texts for multiple languages for your store’s return portal. 

1. Go to Settings > Languages.

2. Click DOWNLOAD FILE to download the CSV file containing your current texts.  
Text and Translations in Bulk

3. Save the CSV file to your computer.

4. Open the CSV file on your computer using any spreadsheet software (e.g. Excel or Google Sheets). 

5. Edit the text in the CSV file.

Note: If you're editing an RTL language column in the CSV file and emails are showing a variable name instead of its value (e.g., :RMA_id instead of the actual RMA ID), move the colon to the other side of the variable name (e.g., change :RMA_id to RMA_id:).

6. Save the edits you made in CSV format. 

7. Click UPLOAD FILE to upload the CSV file with your completed translations.UPLOAD FILE

Note: Changes to the text may take up to 24 hours to apply. 

Editing Return Portal Texts and Translations

You can customize the texts that appear in your return portal.

Note: Customizing text via the Portal > Content page is currently not supported for the Edge portal. 

The translations file is the single source of truth for all Edge Portal texts. Modifying the CSV file is the only way to customize text and add translations, and all texts included in the file are displayed on the Edge Portal.

To edit texts or add translations that are displayed in your return portal:

1. Go to Settings > Languages.

2. Enable all relevant languages before downloading the CSV file.

3. Click DOWNLOAD FILE.

Return Portal Texts and Translations

4. Edit the texts in the CSV file and add text to each language column.

Tip: Use CTRL + F to search for the text in the portal that you want to edit.

5. Save the file in CSV format.

6. Click UPLOAD FILE to import the file.

Editing Email Notification Texts

To edit texts that are displayed in email notifications your customers receive:

1. Go to Settings > Emails > Content.

2. Click TRANSLATE RETURNS EMAILS or TRANSLATE ORDER TRACKING EMAILS. 

Email Notification Texts
3. Click the pencil icon of the language you want to edit. 

Tip: Use CTRL + F to help you find the text you want to edit and make the relevant changes.

4. Click SAVE.

Editing and translating texts localization 2

Storefront Localization

ReturnGO also enables you to customize and add languages for your storefront panels to ensure that all customer-facing panels on your storefront are consistent with your selected languages and your brand messaging.

To customize your storefront texts:

  1. Go to Settings > Storefront.

  2. Click the pencil icon of the language you want to customize.

    Storefront Localization

  3. Update the fields as necessary for the following sections:

    • Account: Strings used on the Account page.

    • Cart: Strings used on the Cart page.

    • Transactions: Strings used on the Account/Transactions page.

    • Storefront: Strings used in other places on your storefront.

4. Click SAVE.

Storefront localization 2