--- title: How to Log In to ReturnGO description: To manage your returns and exchanges, you need to access the ReturnGO dashboard. You can log in either through Shopify or by using your email and password. --- [Skip to content](https://support.returngo.ai/how-to-log-in-to-returngo#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en) 3. [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) # How to Log In to ReturnGO Last Updated: March 9, 2026 To manage your returns and exchanges, you need to access the ReturnGO dashboard. You can log in either through Shopify or by using your email and password. ### Log In with Email and Password You can access ReturnGO using your email and password. To log in with email and password: 1. Go to the **ReturnGO** login page. 2. Enter your email address. 3. Enter your password. 4. Click **LOG IN.** **![ReturnGO log in](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20log%20in.png?width=670&height=396&name=ReturnGO%20log%20in.png)** ### Log In via Shopify If your store is connected to Shopify, you can access ReturnGO directly from your Shopify admin. To log in via Shopify: 1. Log in to your **Shopify admin**. 2. Click **APPS**. 3. Search for *ReturnGO Returns & Exchanges.* 4. Click the app from the search results. ![Shopify login](https://support.returngo.ai/hs-fs/hubfs/Shopify%20login.png?width=670&height=358&name=Shopify%20login.png) You will be automatically redirected to your ReturnGO dashboard. ### Reset Your Password If you forgot your password, you can reset it from the login page. To reset your password: 1. Go to the **ReturnGO** login page. 2. Click **FORGOT PASSWORD? Reset it here** ![ReturnGO Forgot password](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Forgot%20password.png?width=670&height=396&name=ReturnGO%20Forgot%20password.png) 3. Enter your email address. 4. Click **RESET PASSWORD.** You will receive an email with a password reset link. ![Reset password](https://support.returngo.ai/hs-fs/hubfs/Reset%20password.png?width=670&height=446&name=Reset%20password.png) 5. Click the password reset link in the email.![Reset password email](https://support.returngo.ai/hs-fs/hubfs/Reset%20password%20email.png?width=670&height=500&name=Reset%20password%20email.png) 6. Enter your new password. 7. Click **RESET PASSWORD** to confirm. ![New password](https://support.returngo.ai/hs-fs/hubfs/New%20password.png?width=670&height=477&name=New%20password.png) After resetting your password, you can log in using your new credentials. - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO