Integration with DPD UK

ReturnGO integrates with DPD UK to help you manage your return shipping. 

DPD UK is one of the leading parcel delivery companies in the UK, providing comprehensive shipping solutions that enhance convenience, reliability, and coverage for your returns.

Capabilities

The ReturnGO-DPD UK integration supports:

• Pay-on-scan return labels
• Live tracking status updates
• QR codes
• International shipping

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

Requirements

To connect your DPD UK account to ReturnGO, you will need:

• A Premium plan or higher
• MyDPD UK account
  • Username
  • Password

Linking Your DPD UK Account to ReturnGO

To link your DPD UK account to ReturnGO:

1. Go to Integration > Products & Services. 
2. Click on ADD PRODUCT OR SERVICE. 
3. Choose DPD UK from the drop-down list. 
4. Click on the green check mark
   
5. Enter your credentials.
6. Click CONNECT.

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Return Methods.
2. Open the Ship with pre-paid label section.
3. Click ADD RETURN METHOD or select a return method to edit.
   
   
4. Open the Shipping Label Settings section.
5. Set the Connection to DPD UK.
6. Select a service level.
   

7. Verify your return address and shipping instructions.

8. Click on the save icon to save your changes.
   
   

Troubleshooting the Integration

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues:

Setup Issues

Make sure your API credentials are accurate. 

• There should be no extra spaces before or after each API entry. 
• Make sure you are using live or production API credentials, and not dev or test APIs. 
• Try to re-generate a new API key and reconnect. 
• If a carrier or service level is not available, contact your shipping service support team to verify which return services are available.

Label Creation Issues

Verify Your Return Address

• Some carriers may not recognize special characters which might cause issues when generating labels. 
• Remove special characters and unnecessary spaces in your return address. 
  • For example: 
    • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
    • If your store’s contact number has “+” or “( )” signs, remove them.

Verify the Customer’s Address

• ReturnGO collects the order's shipping address when the request is submitted.
• In case there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

• If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.

DPD UK-Related Issues

For InPost UK-related issues, please contact DPD UK support.

For any other issues, feel free to contact ReturnGO Support through chat or email.