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Integration With HFD

Last Updated: September 14, 2026

ReturnGO integrates with HFD to help you manage your return shipping.

HFD is an Israel-based shipping carrier that is available only to stores based in Israel.

Requirements

To set up HFD in ReturnGO, you will need:

  • An active account with HFD
  • Your ReturnGO API key
  • Your store name

Setting Up Return Method for HFD

The return method name must be entered exactly as shown below. HFD uses this name to identify your returns when making API calls, so any change to the spelling will prevent the integration from working.

To set up a return method for HFD:

  1. Go to Settings > Return Methods.
  2. Open the Ship with any carrier section.
  3. Click on ADD RETURN METHOD.
    Return Method for HFD
  4. Enter HFD in the Display Name field.
  5. Enter Your return will be picked up by an HFD courier. in the Display Description field.
    Display Name HFD
  6. Open the Return Address and Restocking Location.
  7. Set the Default Restocking Location to your warehouse address.
    Return Address and Restocking Location HFD
  8. Open the Advanced section.
  9. Set Send Return Shipment Notifications to on any update.
  10. Click on the save icon to save your changes.

    Send Return Shipment Notifications HFD

Tip: If you also offer exchanges, repeat these steps to create a second return method and name it EXCHANGE_HFD.

Setting Up Return Policy Rule for HFD

Once your return method is ready, create a policy rule so customers can select HFD in your return portal.

To set up a return policy rule for HFD:

  1. Go to Settings > Return Policy.
  2. Click on ADD RULE.
    Return Policy HFD
  3. Enter a Policy Name.
  4. Select a resolution from the Resolution drop-down, as defined in your Resolutions settings.
  5. Set Return Method to HFD.
    Return Policy refund
  6. Open the RMA Handling Process section.
  7. Set Approval Process to manual.
    approval hfd
  8. Set your eligibility conditions, such as items, customers, and time window, according to your return policy.
  9. Enable the Activate Policy Rule toggle.
  10. Click on the save icon to save your changes.

    eligibility hfd

Tip: If you also offer exchanges, create a second policy rule with an exchange resolution and set Return Method to EXCHANGE_HFD.

Completing the Connection With HFD

After both the return method and the policy rule are set up, contact HFD to finalize the connection.

To complete the connection:

  1. Go to Settings > API.
  2. Copy your API key.
    API hfd
  3. Send your API key and store name to HFD. Your store name is your Shopify store URL, for example demo-store.myshopify.com.
  4. Wait for HFD to confirm that the integration is live.

Note: Your setup in ReturnGO is only part of the connection. The integration goes live once HFD finalizes it on their end.

Troubleshooting the Integration

Most issues with this integration come from the setup in ReturnGO not matching what HFD expects.

  • Returns are not reaching HFD. Check that your return method is named exactly HFD, with no extra spaces or changes to capitalization. The same applies to EXCHANGE_HFD for exchanges.
  • The HFD option does not appear in your return portal. Check that your return policy rule is active and that its eligibility conditions match the return the customer is requesting.
  • Shipment updates are not being sent. Open the Advanced section of your return method and confirm that Send Return Shipment Notifications is set to on any update.
  • HFD-related issues. For anything HFD configures on their side, contact HFD support.