Integration with LabelGO SPL

ReturnGO integrates with LabelGO SPL to streamline your return shipping. LabelGO SPL is ReturnGO’s preferred shipping integration for US brands.

Capabilities

The ReturnGO-LabelGO SPL integration supports:

• Return labels (domestic US)
• Live tracking status updates
• Auto-select-cheapest
• QR codes (USPS only)

See a full feature comparison with other shipping carriers.

The carriers supported are:

• USPS
• UPS
• FedEx
• DHL

Requirements

To use the LabelGO SPL integration, you will need:

• LabelGO username 
• LabelGO password 
• LabelGO account number 
• LabelGO API base URL

The LabelGO team will create your account and provide you with the relevant credentials, which will be valid for 24 hours.

Linking Your LabelGO SPL Account to ReturnGO

To link your LabelGO SPL account to ReturnGO:

1. Go to Integration > Products & Services.
2. Click on ADD PRODUCT OR SERVICE.
3. Choose LabelGO SPL from the drop-down list.
4. Click on the green check mark to confirm.
   
5. Enter the credentials you got from the LabelGO team.
6. Click CONNECT to link your account.
   

Adding LabelGO SPL to a Return Method

Once your LabelGO SPL account is connected, add it to your return method:

1. Go to Settings > Return Methods.
2. Open the Ship with pre-paid label section.
3. Click ADD RETURN METHOD or select an existing return method to edit.
   
   
4. Open the Shipping Label Settings section.
5. Set Connection to LabelGO SPL.
6. Select your preferred carrier/service level.
7. Enable Generate Forward Shipping Labels toggle.
   
   
8. Set your carrier notifications to Use the customer email as the TO email.
9. Verify your return address and update your shipping instructions as needed.
10. Click the save icon to save your changes.
    
    

Setting up USPS Pre-Paid Labels

When using LabelGO SPL with USPS, please keep in mind that USPS return labels are pre-paid labels. Therefore, you must ensure that your LabelGO SPL account has sufficient funds to cover the label costs.

 

 To add funds to your account:

1. Go to your SPL dashboard.
2. Click on ADD CREDITS.
   
3. Choose how many credits you want to add.
4. Enter your credit card details.
5. Click SAVE.
   

The cost of each USPS pre-paid return label will be automatically deducted from your LabelGO SPL account balance when a label is generated.

Troubleshooting the Integration

Many of the issues encountered related to integration can be identified during setup or label generation. 

  

Here are a few things you can check to try and fix such issues:

Setup Issues

Make sure your API credentials are accurate.

• There should be no extra spaces before or after each API entry.
• Make sure you are using live or production API credentials - not dev or test APIs. 
• Try to re-generate a new API key and try to reconnect. 
• If a carrier or service level is not available, contact your shipping service support team to verify which return services are available.

Label Creation Issues

Verify your Return Address

• Some carriers may not recognize special characters, which might cause issues when generating labels.
• Remove special characters and unnecessary spaces in your return address.
• For example: 
  • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
  • If your store phone number has “+” signs or “( )”, remove them.

Verify the Customer’s Address

• ReturnGO collects the customer’s address when the request is submitted.
• If there are corrections to the customer’s address, reject and resubmit the return request.

Verify the Item Weight

• If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

Verify That the Shipping Platform Can Generate Return Labels

• If your shipping service platform cannot generate the label, label generation will be unsuccessful in ReturnGO as well.

LabelGO SPL-Related Issues

For LabelGO SPL-related issues, please contact LabelGO SPL Support.

Other Issues

For ReturnGO-related issues, contact ReturnGO Support through chat or email.