Returns Management

Processing Returns

• Returns Overview
• Managing Return Requests (Old Version)
• Managing Return Requests (New Version)
• Viewing RMA Details
• Filtering and Tracking RMAs
• View Previous Returns
• Shopify Returns
• Internally Creating RMAs
• Manager Approval

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Return Portals

• Return Portal (Edge)
• Return Portal (Classic)
• Edge Portal Flow

Advanced Returns Management

• Handling Returns of Bundles
• Buy X, Get Y (BxGy)
• Portal Checkout
• Compare-at Price Sales
• Return Scenarios
• In-Store Returns

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Return Methods

• Return Methods Overview
• Ship With Pre-Paid Label
• Ship With Any Carrier
• No Shipment Required
• Return to Drop-Off Location

Return Policy

• Return Policy Overview
• Return Policy Rules
• Return Eligibility Conditions
• Return Fees
• Handling Out-Of-Policy Items
• Return Policy FAQ

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Automation

• Auto-Approval
• Auto-Exchange
• Auto-Refund
• Auto-Mark as Done
• Automation Rules Overview
• Cancel Inactive RMAs

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Inventory

• Restocking
• Reserve Items
• Validate Items
• Minimum Stock Threshold
• Preventing Out-of-Stock Exchanges
• Handling Out-of-Stock Exchanges

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Return Reasons

• Return Reasons
• Video Upload

Warranty Management

• Warranty Portal