Using Ship by ReturnGO for Australia

Ship by ReturnGO provides Australian merchants with a simple way to manage domestic return shipping within Australia. Using a wide range of local carriers, you can easily generate and track return labels for shipments sent back to you from customers in Australia.

View the full list of supported carriers here.

Return Tracking

Ship by ReturnGO supports return tracking for all carriers. This ensures that both you and your customers can monitor the progress of return shipments in real-time.

International Returns

Ship by ReturnGO enables you to handle both domestic and international returns.

For international shipments outside of Australia, Ship by ReturnGO currently generates reverse labels, which are standard shipping labels used for returns that may not be classified as returned merchandise by customs. As a result, these shipments may be subject to import duties, taxes, or brokerage charges.

Commercial invoices are automatically included for all international shipments, streamlining the customs process. This ensures that you don’t need to worry about additional paperwork when shipping returns from international customers.

Billing and Currency

You will be billed in your local currency for return labels unless you request otherwise. This ensures that your billing is simple and convenient, reducing confusion and extra fees related to currency conversion.

Australia Shipping FAQs

Can I charge my customers for returns?

You have complete control over the return label fees that you charge your customers. You can set the amount of fees to a fixed amount or percentage, and decide in which cases to charge fees and in which cases to offer free returns.

Can I get personalized return shipping rate estimates?

To receive an estimate for return shipping rates with Ship by ReturnGO, simply fill out the rate estimate form, and we will get back to you with a quote based on your specific shipping needs.

Does Ship by ReturnGO support international returns to Australia?

Ship by ReturnGO currently supports domestic return shipping within Australia.

For international shipments, reverse labels are generated, which are standard shipping labels used for returns that may not be classified as returned merchandise by customs. As a result, these shipments may be subject to import duties, taxes, or brokerage charges.

Is Australia Post supported by Ship by ReturnGO?

Ship by ReturnGO does not currently support Australia Post.

However, if you're on the Premium plan or higher, you can use the direct integration between ReturnGO and Australia Post to handle return shipments within Australia.