--- title: Ship by ReturnGO Billing description: "Labels generated by Ship by ReturnGO can be billed in two ways: either as usage through your eCommerce platform or through your Wallet." --- [Skip to content](https://support.returngo.ai/ship-by-returngo-billing#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en) 3. [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) # Ship by ReturnGO Billing Last Updated: April 26, 2026 Labels generated by [**Ship by ReturnGO**](https://support.returngo.ai/ship-by-returngo?hsLang=en) are billed through your [**Wallet**](https://support.returngo.ai/wallet?hsLang=en). When using the Wallet, label charges are automatically deducted from your wallet balance as they are generated. These transactions appear in your *Wallet History* on the **[Billing page.](https://app.returngo.ai/dashboard/billing)** ### Important Notes - All labels generated will be billed to your account. There is currently no test mode for label generation. - If you do not have a Wallet set up or your Wallet does not have a sufficient balance, you will not be able to generate labels. In such cases, an error message will appear in the RMA timeline For [**multiple stores**](https://support.returngo.ai/connecting-multiple-stores-under-one-plan?hsLang=en): - If a child store does not have its own Wallet, Ship by ReturnGO labels will be charged through the parent store’s Shopify account, not through the parent’s Wallet. - If a child store has its own Wallet, Ship by ReturnGO labels will be charged directly through the child store’s Wallet instead of the parent store’s Shopify account. ### Viewing Ship by ReturnGO Billing On the [**Billing**](https://app.returngo.ai/dashboard/billing) page, you can see how much you were charged for labels each month. To view the relevant details and costs, click **VIEW LABELS** to open the *Return Shipments* page with the right filters in place for that month. ![Ship ReturnGO Billing](https://support.returngo.ai/hs-fs/hubfs/Ship%20ReturnGO%20Billing.png?width=446&height=475&name=Ship%20ReturnGO%20Billing.png) On the **[Shipments](https://app.returngo.ai/dashboard/analytics/shipments)** page, you can track all the labels and view a detailed breakdown, including individual costs and service levels used. Ship by ReturnGO labels are billed in your store's currency. If customers pay for return labels, they pay based on their order currency. As a result, the currency shown in RMA-related reports may differ from the currency used for billing. The label cost displayed reflects the total amount billed for that shipping label. We recommend using the Wallet as your primary payment method for Ship by ReturnGO labels. ![](https://support.returngo.ai/hs-fs/hubfs/shipments%20table-png.png?width=670&height=194&name=shipments%20table-png.png) ### Wallet The [**Wallet**](https://support.returngo.ai/wallet?hsLang=en) is a prepaid balance that is required to pay for return shipping labels generated through [**Ship by ReturnGO**](https://support.returngo.ai/ship-by-returngo?hsLang=en)**.** Label charges are automatically deducted from your wallet balance. **Tip:** If you expect to have many shipping labels, increase your auto-recharge cap to help ensure your wallet has enough funds for ongoing label generation. You can add credits manually or enable automatic recharges to ensure your wallet maintains sufficient funds. **Note:** Only return label charges are deducted from the *Wallet*. All other ReturnGO charges, such as subscription fees and excess return usage, continue to be billed through your existing billing method. #### Wallet History On the[**Billing page**](https://app.returngo.ai/dashboard/billing), you can access *Wallet History* to view all wallet transactions, including recharges, label deductions, refunds, and balance updates. In the Wallet History section, you'll see the following columns: - **Date:** The date and time when the transaction occurred. - **T****ype:** The type of transaction. - **Description:** Shows details about the transaction, including the RMA number if relevant. Clicking the RMA number will take you to the relevant RMA page. - **Amount:** The amount of the transaction. Amounts added to your wallet appear in green. Amounts deducted from your wallet appear in red. - **Balance:** Your wallet balance after that transaction was processed. #### Wallet Transaction Types The following transaction types may appear in your Wallet History: - **Auto-recharge:** Credits automatically added to your wallet when your balance falls below the minimum balance threshold. **Note:** You will receive an email receipt from Stripe for each auto-recharge. - **Manual deposit:** A one-time amount you add to your wallet manually. - **Label creation:** The amount deducted from your wallet when a return label is created. - **Debt:** The remaining portion of a label cost that could not be covered by your wallet balance. This amount is billed through your eCommerce platform, such as Shopify. - **Refund:** A credit returned to your wallet, for example, when an unused label is voided. #### Label Cost The label cost at the time of label generation is based on estimated values for weight, dimensions, and packaging. If your **[Wallet](https://support.returngo.ai/wallet?hsLang=en)** balance is insufficient to cover the full label cost, ReturnGO deducts the available wallet balance first and bills the remaining amount through your eCommerce platform. In Wallet History, the amount deducted from your wallet appears as a *Label creation* transaction, and the remaining amount may appear as a *Debt* transaction. **Example:** If a return label costs $3.25 and your wallet has only $2.89 available, ReturnGO deducts $2.89 from your wallet and bills the remaining $0.36 through your eCommerce platform. **Note:** The *Balance* column shows your wallet balance after the transaction is processed. Because of this, you may see *Label creation* and *Debt* transactions even when the displayed balance is $0.00. ![debt](https://support.returngo.ai/hs-fs/hubfs/debt.png?width=670&height=170&name=debt.png) Ship by ReturnGO’s shipping fee is all-inclusive and covers fuel, zonal, and other carrier-applied surcharges. You will not be billed separately for these fees. ### Shipping Size Limits Each shipping carrier supported by Ship by ReturnGO has its own size and weight restrictions. Ensure the default product weight and dimensions are accurately set in your return methods. If you have concerns about shipping size limits, please[**contact ReturnGO support.**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) **Tip:** Ensure your return methods include accurate product weights and package dimensions that stay within the supported limits. ### Download Shipments Reports You can download a report of your return shipments directly from the *Return Shipments* page.  To download the shipments report: 1. Go to **[Analytics \> Shipments](https://app.returngo.ai/dashboard/analytics/shipments)**. 2. Filter the shipments to show the shipments you want a report on. 3. Click **REPORT**. ![Download Shipments Reports](https://support.returngo.ai/hs-fs/hubfs/Download%20Shipments%20Reports.png?width=670&height=339&name=Download%20Shipments%20Reports.png) 4. Save the file on your device. ### Download Ship by ReturnGO Receipts You can generate and download a PDF receipt for your Ship by ReturnGO charges directly from the Billing page. To generate a Ship by ReturnGO receipt: 1. Click the *account* icon in the top-right corner of your ReturnGO dashboard. 2. Click **Billing**. ![Download receipt](https://support.returngo.ai/hs-fs/hubfs/Download%20receipt.png?width=670&height=234&name=Download%20receipt.png) 3. Click **SHIP BY RETURNGO RECEIPT.** ![SHIP BY RETURNGO RECEIPT button](https://support.returngo.ai/hs-fs/hubfs/SHIP%20BY%20RETURNGO%20RECEIPT%20button.png?width=670&height=175&name=SHIP%20BY%20RETURNGO%20RECEIPT%20button.png) 4. Configure the receipt details: - Select receipt's dates. - Tax ID/Company registration number. - Other — address or additional information, up to 150 characters (optional). 5. Click **GENERATE RECEIPT**. ![receipt details](https://support.returngo.ai/hs-fs/hubfs/receipt%20details.png?width=670&height=453&name=receipt%20details.png) A PDF receipt will be downloaded to your computer and a confirmation message will be displayed. **Note:** Your receipt details will be saved in the system for future use. - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO