Labels generated by Ship by ReturnGO are charged as usage on a monthly basis.
How Billing Works
Billing for Ship by ReturnGO is processed through your Shopify billing cycle, keeping all your charges in one place. To use an alternate different billing method, contact ReturnGO.
Label transactions are recorded daily in Shopify for all stores. While daily charges may appear, the total is only invoiced at the end of your Shopify billing cycle.
Important Notes
- All labels generated will be billed to your account. There is currently no test mode for label generation.
- Labels are billed on a monthly basis.
Viewing Ship by ReturnGO Billing
On the Billing page, you can see how much you were charged for labels each month. To view the relevant details and costs, click VIEW LABELS to open the Return Shipments page with the right filters in place for that month.
On the Return Shipments page, you can track all the labels and view a detailed breakdown, including individual costs and service levels used.
The label cost displayed includes a 10% ReturnGO fee and, if billed via Shopify, a processing fee. The label cost displayed here is the total amount that will be charged by ReturnGO for the label.
Download Shipments Reports
You can download a report of your return shipments directly from the Return Shipments page.
To download the shipments report:
- Go to Analytics > Return Shipments.
- Filter the shipments to show the shipments you want a report on.
- Click REPORT.
4. Save the file on your device.
Shipping Price Adjustments
The label cost at the time of label generation is based on estimated values for weight, dimensions, and packaging. When the package is brought to the post office for shipping, the label cost may need to be adjusted based on the actual weight and size of the package.
If such a situation occurs, the shipping costs will be adjusted accordingly, and the adjustment will be charged separately to your account and appear in your billing at the end of the month.
Tip: To minimize adjustments, ensure the default product weight and dimensions are accurately set in your return methods.
Shipping Size Limits
Each shipping carrier supported by Ship by ReturnGO has its own size and weight restrictions. If you have concerns about shipping size limits, please contact ReturnGO support.
Tip: Ensure your return methods include accurate product weights and package dimensions that stay within the supported limits.