Ship by ReturnGO provides a seamless way to handle both domestic and international return shipments to and from the UK.
For UK returns, you can use either Ship by ReturnGO, Ship by ReturnGO EU, or both to manage return shipments. Each option uses a different set of carriers and service levels, enabling you to choose the most suitable carriers for your store.
Ship by ReturnGO and Ship by ReturnGO EU
Ship by ReturnGO and Ship by ReturnGO EU both offer support for UK returns via certain carriers.
- Ship by ReturnGO is available by default and offers a wide selection of carriers for domestic and international returns.
View the full list of Ship by ReturnGO carriers and service levels here.
- Ship by ReturnGO EU is a separate, EU-specific version of Ship by ReturnGO, designed to help you manage return shipments across Europe and the UK using ReturnGO’s built-in shipping solution.
View the full list of Ship by ReturnGO EU carriers and service levels here.
Note: If you want to use Ship by ReturnGO EU, please contact ReturnGO support to enable the connection.
Return Tracking
Ship by ReturnGO supports return tracking for all carriers. This ensures that both you and your customers can monitor the progress of return shipments in real-time.
International Returns
Ship by ReturnGO enables you to handle both domestic and international returns.
Commercial invoices are automatically included for all international shipments, streamlining the customs process. This ensures that you don’t need to worry about additional paperwork when shipping returns from international customers.
Billing and Currency
You will be billed in your local currency for return labels unless you request otherwise. This ensures that your billing is simple and convenient, reducing confusion and extra fees related to currency conversion.
UK Shipping FAQs
Can I charge my customers for returns?
You have complete control over the return label fees that you charge your customers. You can set the amount of fees to a fixed amount or percentage, and decide in which cases to charge fees and in which cases to offer free returns.
Can I get personalized return shipping rate estimates?
To receive an estimate for return shipping rates with Ship by ReturnGO, simply fill out the rate estimate form, and we will get back to you with a quote based on your specific shipping needs.
Is Royal Mail Supported by Ship by ReturnGO?
Ship by ReturnGO does not currently support Royal Mail.
However, if you're on the Premium plan or higher, you can use the direct integration between ReturnGO and Royal Mail to handle return shipments within the UK.