Where Can I Edit My Return Address?
You can edit your return address in Settings > Return Methods.
Edit the return address that you send your customers, depending on the return method.
Editing the Return Address in Ship with Any Carrier Return Method
To edit the return address in the ship with any carrier return method:
1. Go to Return Methods.
2. Choose the ship with any carrier return method.
3. Click EDIT.
4. Choose SHIPPING INSTRUCTIONS.
5. In the Shipping Instructions section:
a. Choose the locale to display the shipping instructions text.
b. Edit the content.
6. Click SAVE.
Editing the Return Address in Ship with Pre-Paid Label Return Method
To edit the return address in the ship with pre-paid label return method:
1. Go to Return Methods.
2. Choose the ship with pre-paid label return method.
3. Click EDIT.
4. Choose RETURN ADDRESS.
5. Edit your return address.
Note: Since some carrier platforms do not accept special characters, it’s recommended to remove any special characters and extra spaces in all fields in your return address.
6. Click SAVE.
Editing the Return Address in No Shipment Required or Return to Store Location Return Method
In most cases, your return address is not used in either of the no shipment required or return to store location return methods.
You still have the option to mention it in the Shipping Instructions.