Trackstar is an integrator that can be used to connect to additional 3PL/WMS integrations.
Requirements
For Enterprise merchants only. Contact us if there’s a particular 3PL/WMS integration that you need.
Capabilities
Once an RMA is approved in ReturnGO, the Trackstar integration enables you to ensure that your WMS/3PL system creates a corresponding return record.
Functionality includes:
- Returns - Create a return in the WMS/3PL when an RMA is approved in ReturnGO.
- Item validation - Update ReturnGO with the condition of returned items and trigger automation rules that are based on validation.
Note: Restock functionality is not currently supported for Trackstar integrations.
Configuring an Integration via Trackstar
To connect a Trackstar integration with ReturnGO:
1. Go to Integration > Products & Services.
2. Click on +ADD PRODUCT OR SERVICE.
3. Choose Trackstar from the drop-down list.
4. Click on the check mark.
5. Follow the on-screen prompts to complete the integration with the relevant system within Trackstar.
6. Click CONNECT.
Configuring 3PL/WMS per Return Method
Configure your return methods to update the appropriate WMS/3PL for each return method, so that the relevant warehouse will be notified when an item is on its way back and can prepare and process it accordingly.
Note: This setting can be configured for all return method types except No shipment required.
To configure your 3PL/WMS per return method:
- Go to Settings > Return Methods.
- Select the return method you want to configure.
- Open the Return Address and Restocking Location section.
- Set whether to update the WMS/3PL for this return method.
- The default is Do not update.
- Set to Trackstar to send updates via your Trackstar integration.
- Click on the save icon to save your changes.
