3PL/WMS Integrations
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      Trackstar Integrations

      Last Updated: June 5, 2025

      Trackstar is an integrator that can be used to connect to additional 3PL/WMS integrations.

      Requirements

      For Enterprise merchants only. Contact us if there’s a particular 3PL/WMS integration that you need.


      Capabilities

      Once an RMA is approved in ReturnGO, the Trackstar integration enables you to ensure that your WMS/3PL system creates a corresponding return record.

      Functionality includes:

      • Returns - Create a return in the WMS/3PL when an RMA is approved in ReturnGO.
      • Item validation - Update ReturnGO with the condition of returned items and trigger automation rules that are based on validation.

      Note: Restock functionality is not currently supported for Trackstar integrations.

      Configuring an Integration via Trackstar

      To connect a Trackstar integration with ReturnGO: 

      1. Go to Integration > Products & Services. 

      2. Click on +ADD PRODUCT OR SERVICE. 

      3. Choose Trackstar from the drop-down list.

      4. Click on the check mark.

      Integration steps-png

      5. Follow the on-screen prompts to complete the integration with the relevant system within Trackstar.

      6. Click CONNECT. 

      Configuring 3PL/WMS per Return Method

      Configure your return methods to update the appropriate WMS/3PL for each return method, so that the relevant warehouse will be notified when an item is on its way back and can prepare and process it accordingly.

      Note: This setting can be configured for all return method types except No shipment required.

      To configure your 3PL/WMS per return method:

      1. Go to Settings > Return Methods.
      2. Select the return method you want to configure.
        Method1-png
      3. Open the Return Address and Restocking Location section.
      4. Set whether to update the WMS/3PL for this return method.
        1. The default is Do not update.
        2. Set to Trackstar to send updates via your Trackstar integration.
      5. Click on the save icon to save your changes.
        Peoplevox-method-png

      Configuring Field Mapping

      You can upload a JSON config file to map the required fields used when integrated via Trackstar. This allows you to customize how ReturnGO identifies and pulls order information from your WMS/3PL system via Trackstar.

      ReturnGO will use the provided configuration to determine how to search for the order in Trackstar when processing an RMA.

      Note: This setting is useful for more advanced users, especially if you have a developer and need to fine-tune the integration between ReturnGO and Trackstar.

      searchOrderBy

      The Search Order By field defines the order reference used to look up the original order in Trackstar.

      Available values for this field:

      • orderId - Uses the Shopify order ID.
      • orderNumber - Uses the Shopify order name.

      File Structure Example

      Here’s an example of the JSON file structure:

      {

        "searchOrderBy": "orderId"

      }

      Uploading the Config File

      To upload the config file:

      1. Go to Settings > Integrations > Products & Services.
      2. Open the Trackstar integration box
      3. In the Create RMA Config in JSON Format field, paste the contents of the config file.
      4. Click on the save icon to confirm.