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Contacting ReturnGO Support

Last Updated: March 23, 2026

The ReturnGO support team is always available to help with any inquiries you have about setting up your return policy, portal, or process. ReturnGO is committed to providing an excellent customer experience. 

Support Contact Channels

If you have any inquiries or issues, you can reach ReturnGO Support via email or live chat.

Email 

Send an email to support@returngo.ai and we will get back to you as soon as possible.

Help Menu

You can access support and additional resources from the help (?) icon in the top-right corner of your ReturnGO account.

To open the help menu:

  1. Click the help (?) icon in the top-right corner of your ReturnGO dashboard.

  2. Click the relevant option.
    Help Menu

    From the help menu, you can:
  • Click CHAT to contact ReturnGO Support through live chat.
  • Click KNOWLEDGE BASE to browse help articles.
  • Click WHAT'S NEW? to view the latest release notes.
  • Click BOOK AN ONBOARDING CALL to schedule an onboarding call with ReturnGO Support.

Availability 

ReturnGO Support is available Mondays to Fridays around-the-clock, with limited availability during the weekends.