Account Settings
      Back to home
      1. Knowledge Base
      2. Account & Setup
      3. Account Settings

      Modifying the Return Portal URL

      ReturnGO’s return portal enables your customers to submit return requests based on your return policy. There are a few ways to embed the return portal within your store and they are all based on the return portal URL. 

      What is a Return Portal URL?

      The return portal URL is the link to your return portal through an integration to your online store using Shopify’s app proxy.

      App Proxy

      The app proxy defines the location of the return portal location in your store. It enables communication between your Shopify store admin and ReturnGO account for information required for return portal operations such as order data, inventory data and return policy rules.

      The app proxy defines two parameters in the return portal URL:

      1. App Prefix: This can be words such as “a”, “app”, “tool”, “community”.
      2. App Name: This is a phrase with no spaces or special characters.

      The return portal URL default format is: https://[Your_Store_Domain]/[App_Prefix]/[App_Name]

      When you install ReturnGO, the default app proxy is: https://[Your_Store_Domain]/a/return

      1. App Prefix: a
      2. App Name: return

      Why Change the Default Return Portal URL

      You may choose to change the default return portal URL because:

      1. You use a different app proxy for other apps and you want all of them to use the same app proxy.
      2. You want to give a different name to your return portal.
      3. You previously used another returns app and its portal already uses the name “return”.

      Changing the App Proxy

      The app proxy is a Shopify configuration. You can change it in your store’s admin interface, and then update the app proxy in ReturnGO as well.

      You can change your return portal URL by following the steps below:

      1. On your Shopify admin dashboard, select APPS.  
      2. Click on APP AND SALES CHANNEL SETTINGS.

      3. Choose RETURN & EXCHANGE PORTAL.

      4. Click CUSTOMIZE URL.

      5. Choose from the dropdown list the App Proxy URL you want to use.

      a. Customize the App Name by replacing the word “return” with your preferred word or phrase, such as “returnד”, “return portal”, etc.

      6. On your ReturnGO dashboard, go to Settings > Integrations > Products & Services.

      7. Open the Shopify Integration section. 

      8. Update the app proxy and app name as you’ve set them on Shopify. 

      9. Click on the save icon to save your settings.

      10. Ensure that both URLs are the same on Shopify and ReturnGO. 

      Note: Changing the URL path may take up to 8 hours due to Shopify’s cache cycles.

      Using a Custom URL

      You can create a custom portal URL to use when you embed your portal on a specific page instead of the default one. The custom URL will be used in customer notifications and wherever ReturnGO links to your portal.

      To set a custom return portal URL:

      1. Go to Settings > Integrations > Products & Services.
      2. Open the Shopify Integration section.

      3. Enable the Custom Return Portal URL toggle.
      4. Enter your custom URL.

      5. Click on the save icon to save your changes.