Modifying the Return Portal URL

ReturnGO’s return portal enables your customers to submit return requests based on your return policy. There are a few ways to embed the return portal within your store and they are all based on the return portal URL. 

What is a Return Portal URL?

The return portal URL is the link to your return portal on your online store.
For Shopify stores, this uses the Shopify app proxy.

App Proxy

The app proxy defines the location of the return portal location in your store. It enables communication between your Shopify store admin and ReturnGO account for information required for return portal operations such as order data, inventory data and return policy rules.

The app proxy defines two parameters in the return portal URL:

1. App Prefix: This can be words such as “a”, “app”, “tool”, “community”.
2. App Name: This is a phrase with no spaces or special characters.

The return portal URL default format is: https://[Your_Store_Domain]/[App_Prefix]/[App_Name]

When you install ReturnGO, the default app proxy is: https://[Your_Store_Domain]/a/return

1. App Prefix: a
2. App Name: return

Why Change the Default Return Portal URL

You may choose to change the default return portal URL because:

1. You use a different app proxy for other apps and you want all of them to use the same app proxy.
2. You want to give a different name to your return portal.
3. You previously used another returns app and its portal already uses the name “return”.

Changing the App Proxy

The app proxy is a Shopify configuration. You can change it in your store’s admin interface, and then update the app proxy in ReturnGO as well.

You can change your return portal URL by following the steps below:

1. On your Shopify admin dashboard, select APPS.  
2. Click on NAVIGATION.
3. Choose where you would like to place the return portal (i.e header, footer).
   
4. Click on ADD MENU ITEMS.
5. Customize the App Name.
6. Enter the return portal URL.
   
7. Click ADD.
8. Click SAVE.
   
9. On your ReturnGO dashboard, go to Settings > Integrations > Products & Services.
10. Open the Shopify Integration section.
    
    
11. Update the app proxy and app name as you’ve set them on Shopify.
12. Click on the save icon to save your settings.

Using a Custom URL

You can create a custom portal URL to use when you embed your portal on a specific page instead of the default one. The custom URL will be used in customer notifications and wherever ReturnGO links to your portal.

To set a custom return portal URL:

1. Go to Settings > Integrations > Products & Services.
2. Open the Shopify Integration section.

3. Enable the Custom Return Portal URL toggle.
4. Enter your custom URL.

5. Click on the save icon to save your changes.