--- title: Refund to Bank Account description: "Refund to Bank Account is available only for orders paid via Cash on Delivery (COD).\nFor all other payment methods, refunds must be issued back to the original payment method." --- [Skip to content](https://support.returngo.ai/refund-to-bank-account#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en) 3. [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) # Refund to Bank Account Last Updated: April 27, 2026 Refund to Bank Account is available only for orders paid via **Cash on Delivery (COD)**. For all other payment methods, refunds must be issued back to the **original payment method**. For Cash on Delivery (COD) orders, use the Refund to Bank Account resolution to collect the customer’s IBAN, transfer the funds from your bank, and then mark the RMA as refunded. **Note:** ReturnGO does not execute the bank transfer, and this action is not logged back to the Shopify order. ### Capabilities ReturnGO’s refund to bank account return resolution enables you to:  - Receive the customer’s IBAN details. The customer will be prompted to enter their IBAN details in the return portal. ![Refund to Bank](https://support.returngo.ai/hs-fs/hubfs/Refund%20to%20Bank.png?width=526&height=378&name=Refund%20to%20Bank.png) - Document the refunded amount in the RMA page. ![](https://support.returngo.ai/hs-fs/hubfs/Bank%20refund%20RMA%20card-png.png?width=546&height=393&name=Bank%20refund%20RMA%20card-png.png) ### Requirements and Limitations The requirements and limitations of the refund to bank account resolution are: - ReturnGO does not execute the money transfer to the customer’s bank account. - You can use the IBAN provided by the customer to transfer the money between banks while documenting it on the RMA page. - Marking a refund to bank account request as “refunded” does not get logged back to the Shopify order. ### Configuring Refund to Bank Account To offer the option of a refund to bank account: 1. Go to [**Settings \> Resolutions**](https://app.returngo.ai/dashboard/settings/resolutions)**.** 2. Open the *Returns Resolutions* section 3. Click **ADD RESOLUTION** to create a new one. ![Configuring Refund to Bank Account-1](https://support.returngo.ai/hs-fs/hubfs/Configuring%20Refund%20to%20Bank%20Account-1.png?width=644&height=304&name=Configuring%20Refund%20to%20Bank%20Account-1.png) 4. Edit the internal name of the resolution. 5. Edit the name of the resolution as it will be displayed on the return portal. 6. Edit the description that will appear in your return portal.![](https://support.returngo.ai/hs-fs/hubfs/Bank%20Refund%201-png.png?width=670&height=467&name=Bank%20Refund%201-png.png) 7. Set the *Refund Type* to **Bank Refund**. This only appears if you are creating a custom resolution. 8. Modify the refund amount you want to offer. 9. You can enable automatic payment gateway detection if you want to show this resolution only if the order was paid with cash (i.e. Cash on Delivery). 10. Click on the *save* icon to save your changes.![](https://support.returngo.ai/hs-fs/hubfs/Bank%20refund%202-png-1.png?width=670&height=565&name=Bank%20refund%202-png-1.png) You can use this resolution to build your return policy in your [**Return Policy**](https://app.returngo.ai/dashboard/settings/policy-rules) where you can configure additional settings such as eligibility rules, fees, and more.  ### Configuring Refund to Bank Account Fields You can customize the fields you require customers to fill out in the return portal when requesting a refund to bank account. To configure the fields: 1. Go to **[Settings \> General](https://app.returngo.ai/dashboard/settings/store)**. 2. Open the *Refunds* section. ![Refunds section](https://support.returngo.ai/hs-fs/hubfs/Refunds%20section.png?width=644&height=325&name=Refunds%20section.png) 3. Set which fields you want to show on the return portal and mark whether each is mandatory or optional. 4. 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