When using a Warehouse Management System (WMS) or Third-Party Logistics (3PL) service integration, you need to configure each return method to notify the relevant WMS/3PL about incoming returns.
Connecting Your WMS/3PL
Before configuring your return methods, make sure you've successfully connected your WMS/3PL service/s to ReturnGO.
To do this:
1. Go to Settings > Integrations > Products & Services.2. Click on ADD PRODUCT OR SERVICE.
3. Select the relevant provider from the dropdown
4. Click on the green checkmark.
6. Click CONNECT.
If you have connections to multiple accounts of a WMS/3PL provider, it’s recommended to rename the different connections so you can easily identify which one to select for each return method.
To change the name of a connection:
1. Go to Settings > Integrations > Products & Services.2. Click on the integration you want to rename.
3. In the Connection Name field, enter the name you want to use.
4. Click on the save icon to save your changes.
Configuring 3PL/WMS per Return Method
Configure your return methods to update the appropriate WMS/3PL for each return method, so that the relevant warehouse will be notified when an item is on its way back and can prepare and process it accordingly.
Note: This setting can be configured for all return method types except No shipment required.
To configure your 3PL/WMS per return method:
1. Go to Settings > Return Methods.2. Select the return method you want to configure.
3. Open the Return Address and Restocking Location section.
4. Set whether to update the WMS/3PL for this return method.
a. The default is Do not update.
b. If you have multiple connections, choose which one you want to update for returns that use this return method.
5. Click on the save icon to save your changes.
