The No Shipment Required return method enables customers to keep the item with no need to ship the item back.
You can configure this return method’s display texts and the shipping instructions that are sent in emails.
Configuring No Shipment Required
To configure No Shipment Required:
1. Go to Return Methods.
2. Click NO SHIPMENT REQUIRED.
3. Select the specific return method you want to edit, or click ADD RETURN METHOD.
4. In the Details section:
a. Edit the internal name.
b. Edit the display name.
c. Edit the description.
d. Set the return method type to No Shipment Required.
5. In the Shipping Instructions section, edit the content as needed.
Note: The content here will be included in the approval email when this return method is used.
6. Click the save icon.
Once set, you can start using it as the default return method for your policy rules in your Return Policy.
Note: This return method can only be used in policy rules that use manual approval, not auto-approval.