ERP integrations help you connect your returns data with your ERP, enabling you to streamline your process and make sure all relevant teams are up to date on the status of returns.
What is an ERP Integration?
ERP integration connects your ERP system with your returns data, enabling seamless data flow and unified operations. These integrations can be used to automate return processes, manage inventory, and enhance customer relationship management. Use ERP integrations to eliminate data silos, reduce manual effort, and achieve greater accuracy and efficiency in business operations.
ReturnGO's integrations with ERPs can support the following capabilities:
- Automatic creation of return records on the ERP
- Updating refund information on the ERP
- Receiving webhook updates from the ERP on item validation status
- Restocking on the ERP when restocked on ReturnGO
Note: The exact functionality varies between ERP integrations.
-png.png?width=688&height=355&name=ERP%20Flow%20(2)-png.png)
Tip: An optional alternate flow for creating return records on your ERP is to have ReturnGO notify the eCommerce platform when an RMA is created and then have the eCommerce platform notify your ERP. Read more
Requirements
To connect your ERP system to ReturnGO, you’ll need:
- ReturnGO enterprise plan
- An ERP system account
- API credentials for authentication (e.g. API username and API key)
How to Configure an ERP Integration
To configure an ERP integration:
- Go to Settings > Integrations > Products & Services.
- Click on +ADD PRODUCT OR SERVICE.
3. Select your ERP system from the drop-down list.
4. Click on the check mark to proceed.
5. Enter the required API credentials.
6. Click CONNECT.
Tip: You can connect multiple instances of the same integration. Just create a new integration with the relevant credentials, and then you can associate different connections for different return methods.
To deactivate the integration without disconnecting the integration, click on the toggle on the integration card.
Setting Integration Updates per Return Method
Configure your return methods to update your ERP system for each return method, so that the ERP will be notified about returns.
To configure your integration per return method:
- Go to Settings > Return Methods.
- Select the return method you want to configure.
- Open the Return Address and Restocking Location section.
- Set whether to update your ERP system for this return method.
- The default is Do not update.
- If you have multiple connections, choose which one you want to update for returns that use this return method.
- Click on the save icon to save your changes.
