Shopify Returns

Last Updated: February 7, 2024

ReturnGO has integrated with Shopify's new returns API to give you more control and visibility over returns directly within Shopify.

What is the Shopify Returns API?

Shopify’s returns API enables partners such as ReturnGO to display their third-party returns directly within the Shopify platform. 


This allows ReturnGO to seamlessly create relevant Shopify returns for orders. Additionally, as RMAs go through different stages (approved, rejected, canceled, done, etc), the corresponding Shopify return and order are updated in real-time updates.

Requirements 

This feature is currently in Beta. Contact support to enable.

Any user can enable this feature.  

Note: In the future, this will be mandatory and all returns will be processed as Shopify returns.

How It Works

Shopify has a basic built-in returns function for manually creating and managing returns directly within Shopify.

The Shopify returns API enables ReturnGO to utilize this native returns function to automatically create linked returns in Shopify from RMAs in ReturnGO.

When an RMA is approved in ReturnGO, a corresponding Shopify return will be created in Shopify, connected to the original Shopify order. The Shopify return will include all the relevant information from the ReturnGO RMA such as:

  • Returned items and quantities
  • Requested action such as exchange, refund to gift card, etc
  • Return reasons and notes
  • RMA status like approved, pending, rejected, etc

Tip: In a manual Shopify return, the only available resolution is a refund to payment method. By using ReturnGO, you can offer various resolutions that help keep the revenue in your store.

When the RMA is updated in ReturnGO, the linked Shopify return will also be updated. For example, if the RMA is marked as done in ReturnGO, the Shopify return will be completed as well.

Approvals, rejections, completion, and any status changes to the RMA in ReturnGO will sync to the connected Shopify return so you have full visibility into the return status in both systems.

RMA Creation and Processing

Approving an RMA in ReturnGO automatically creates a return in Shopify as well. Any updates made to the RMA status in ReturnGO will be reflected in the Shopify order timeline. 

Refunding and Restocking

Instead of refunding either an entire order or specific items, you refund the Shopify return. 

When restocking, ReturnGO leverages Shopify's inventory API rather than using the old refund API's restock option, and the Restock by” setting is no longer configurable.

Return Portal Flow

In the return portal, ReturnGO checks to see if an item has already been returned via a Shopify return not created by ReturnGO.

If so, that item is marked as "Returned" and cannot be selected to create a new RMA. This prevents duplicate returns.