Installing ReturnGO

Installing ReturnGO is the first step to streamlining your returns with ReturnGO. The ReturnGO Return & Exchange Portal app is available in the Shopify App Store

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Installing ReturnGO

To install the ReturnGO Return & Exchange Portal:

  1. Go to the Shopify App Store.
    1. Alternatively, you can go to Shopify Admin > Apps, and click on CUSTOMIZE YOUR STORE or SEE WHAT’S NEW.
  2. Search for “ReturnGO”.
  4. Click ADD APP.
  5. Accept the data permissions confirmation from Shopify.
  6. Select your ReturnGO plan.
  7. Accept the billing plan. You will be automatically directed to your ReturnGO Dashboard to finish your onboarding setup.
  8. Once installed, the ReturnGO app will appear in Shopify Admin > Apps under the Installed Apps section.

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Shopify Admin > Apps Features  

The Shopify Admin > Apps page enables you to access and manage your ReturnGO app within your Shopify store.

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In Shopify Admin > Apps, there are 4 components that have specific features:

  1. Return & Exchange Portal - Redirects to your ReturnGO Dashboard where you can manage your return requests and policy rules settings.
  2. Get Support - Opens a ticket to ReturnGO Support to address any questions or issues you have with the Return & Exchange Portal app.
  3. About - Enables you to manage ReturnGO within your Shopify store.
    • Discover ReturnGO’s capabilities.
    • Manage the app proxy details.
    • Note: The app proxy setting lets Shopify act as a proxy when your shop sends a request to ReturnGO.
    • Read more about how you can modify the default return portal URL here.
    • Check ReturnGO’s privacy details.
    • Review ReturnGO’s permission details.
    • Write a review about ReturnGO in the Shopify App Store.
    • Delete the app.
  4. Delete - Uninstalls ReturnGO.

Uninstalling ReturnGO

If you uninstall ReturnGO, a request to erase your customers’ personal information from the ReturnGO Return & Exchange Portal app will be sent to ReturnGO after 48 hours unless it’s reinstalled.

To uninstall the ReturnGO Return & Exchange Portal:

  1. Go to Shopify Admin > Apps.
  2. Look for Return & Exchange Portal.
  3. Click DELETE.

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