Installing ReturnGO is the first step to streamlining your returns with ReturnGO. The ReturnGO Return & Exchange Portal app is available in the Shopify App Store.
To install the ReturnGO Return & Exchange Portal:
- Go to the Shopify App Store.
- Alternatively, you can go to Shopify Admin > Apps, and click on CUSTOMIZE YOUR STORE or SEE WHAT’S NEW.
- Search for “ReturnGO”.
- Click RETURN & EXCHANGE PORTAL BY RETURNGO.
- Click ADD APP.
- Accept the data permissions confirmation from Shopify.
- Select your ReturnGO plan.
- Accept the billing plan. You will be automatically directed to your ReturnGO Dashboard to finish your onboarding setup.
- Once installed, the ReturnGO app will appear in Shopify Admin > Apps under the Installed Apps section.
Shopify Admin > Apps Features
The Shopify Admin > Apps page enables you to access and manage your ReturnGO app within your Shopify store.
In Shopify Admin > Apps, there are 4 components that have specific features:
- Return & Exchange Portal - Redirects to your ReturnGO Dashboard where you can manage your return requests and policy rules settings.
- Get Support - Opens a ticket to ReturnGO Support to address any questions or issues you have with the Return & Exchange Portal app.
- About - Enables you to manage ReturnGO within your Shopify store.
- Discover ReturnGO’s capabilities.
- Manage the app proxy details.
- Note: The app proxy setting lets Shopify act as a proxy when your shop sends a request to ReturnGO.
- Read more about how you can modify the default return portal URL here.
- Check ReturnGO’s privacy details.
- Review ReturnGO’s permission details.
- Write a review about ReturnGO in the Shopify App Store.
- Delete the app.
- Delete - Uninstalls ReturnGO.
If you uninstall ReturnGO, a request to erase your customers’ personal information from the ReturnGO Return & Exchange Portal app will be sent to ReturnGO after 48 hours unless it’s reinstalled.
To uninstall the ReturnGO Return & Exchange Portal:
- Go to Shopify Admin > Apps.
- Look for Return & Exchange Portal.
- Click DELETE.