--- title: Integration With Cargo description: "ReturnGO integrates with Cargo to help you manage your return shipping.\nCargo is an Israel-based shipping carrier that is available only to stores based in Israel. Learn more about Cargo here." --- [Skip to content](https://support.returngo.ai/integration-with-cargo#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en) 3. [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) # Integration With Cargo Last Updated: May 20, 2026 ReturnGO integrates with Cargo to help you manage your return shipping. Cargo is an Israel-based shipping carrier that is available only to stores based in Israel. Learn more about Cargo [**here**](https://cargo.co.il/). ### Capabilities The Cargo integration supports return labels. | **Return Labels** | **Return Tracking** | **QR Codes** | **Auto Select Cheapest** | **International Shipping** | | --- | --- | --- | --- | --- | | ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(35)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(35)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(35)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(35)-png.png) | See a full feature [**comparison with other shipping carriers**](https://returngo.ai/shipping-integrations-comparison/). ### Requirements  To link your Cargo account to ReturnGO, you will need:  - A Premium plan or higher - Cargo username - Cargo password - Customer code ### Linking Your Cargo Account to ReturnGO  To link your Cargo account to ReturnGO:  1\. Go to **[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)** 2\. Click on **ADD PRODUCT OR SERVICE.** 3\. Choose **Cargo** from the drop-down list. 4\. Click on the green check mark. ![Linking Your Account to ReturnGO](https://support.returngo.ai/hs-fs/hubfs/Linking%20Your%20Account%20to%20ReturnGO.png?width=670&height=346&name=Linking%20Your%20Account%20to%20ReturnGO.png) 5\. Enter your credentials. 6\. Click **CONNECT. ** **![Integration With Cargo3](https://support.returngo.ai/hs-fs/hubfs/Integration%20With%20Cargo3.png?width=670&height=254&name=Integration%20With%20Cargo3.png)** ### Adding the Integration to a Return Method Once you've connected the integration, you'll need to add it to a return method: 1. Go to **[Settings \> Return Methods.](https://app.returngo.ai/dashboard/settings/return-methods)** 2. Open the *Ship with pre-paid label* section.  3. Click **ADD RETURN METHOD** or select a return method to edit. ![Adding the Integration to a Return Method-1](https://support.returngo.ai/hs-fs/hubfs/Adding%20the%20Integration%20to%20a%20Return%20Method-1.png?width=644&height=333&name=Adding%20the%20Integration%20to%20a%20Return%20Method-1.png) 4. Open the *Shipping Label Settings* section. 5. Set *Connection* to **Cargo**. 6. Select a service level. 7. Verify your return address and shipping instructions. 8. Click on the *save* icon to save your changes.![](https://support.returngo.ai/hs-fs/hubfs/Return%20method%20settings-png.png?width=670&height=604&name=Return%20method%20settings-png.png) ### Troubleshooting the Integration  Many of the issues encountered related to integration can be identified during setup or label generation.  Here are a few things you can check to try and fix such issues:  #### Setup Issues  **Make sure your API credentials are accurate.** - There should be no extra spaces before or after each API entry. - Make sure you are using live or production API credentials - not dev or test APIs. - Try to re-generate a new API key and try to reconnect.  - If a courier service or service level is not available, contact your shipping service support team to verify which “return” services are available for you.  **Note:** Some carriers support forward deliveries only, returns only, or both.  #### Label Creation Issues  **Verify Your Return Address** - Some carriers require that the return address be registered or linked to your carrier account. - If the address is not associated with your shipping account, the label may fail to generate and display an error such as* No shipping locations found.* - Some carriers may not recognize special characters which might cause issues when generating labels.  - Remove special characters and unnecessary spaces in your return address.  - For example:  - If your store name is “John & Jane Store”, change it to “John and Jane Store”.  - If your store’s contact number has “+” or “( )” signs, remove them. **Verify the Customer’s Address** - ReturnGO collects the order's shipping address when the request is submitted. - In case there are corrections to the customer’s address, reject and resubmit the return request.  **Verify the Item Weight ** - If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. #### Cargo-Related Issues For Cargo-related issues, please contact Cargo support. - Email Cargo at [**support@cargo.co.il**](mailto:support@cargo.co.il). - Contact Cargo through their [**contact page**](https://cargo.co.il/%d7%a6%d7%95%d7%a8-%d7%a7%d7%a9%d7%a8/). For any other issues, feel free to contact [**ReturnGO Support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) through chat or email.  - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO