ReturnGO integrates with Cargo to help you manage your return shipping.
Cargo is an Israel-based shipping carrier that is available only to stores based in Israel. Learn more about Cargo here.
Capabilities
The Cargo integration supports return labels.
Return Labels | Return Tracking | QR Codes | Auto Select Cheapest | International Shipping |
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See a full feature comparison with other shipping carriers.
Requirements
To link your Cargo account to ReturnGO, you will need:
- A Premium plan or higher
- Cargo username
- Cargo password
- Customer code
Linking Your Cargo Account to ReturnGO
To link your Cargo account to ReturnGO:
1. Go to Integration > Products & Services.
2. Click on ADD PRODUCT OR SERVICE.
3. Choose Cargo from the drop-down list.
4. Click on the green check mark.
5. Enter your credentials.
6. Click CONNECT.
Adding the Integration to a Return Method
Once you've connected the integration, you'll need to add it to a return method:
- Go to Settings > Return Methods.
- Open the Ship with pre-paid label section.
- Click ADD RETURN METHOD or select a return method to edit.
- Open the Shipping Label Settings section.
- Set Connection to Cargo.
- Select a service level.
- Verify your return address and shipping instructions.
- Click on the save icon to save your changes.
Troubleshooting the Integration
Many of the issues encountered related to integration can be identified during setup or label generation.
Here are a few things you can check to try and fix such issues:
Setup Issues
Make sure your API credentials are accurate.
- There should be no extra spaces before or after each API entry.
- Make sure you are using live or production API credentials - not dev or test APIs.
- Try to re-generate a new API key and try to reconnect.
- If a courier service or service level is not available, contact your shipping service support team to verify which “return” services are available for you.
Note: Some carriers support forward deliveries only, returns only, or both.
Label Creation Issues
Verify Your Return Address
- Some carriers may not recognize special characters which might cause issues when generating labels.
- Remove special characters and unnecessary spaces in your return address.
- For example:
- If your store name is “John & Jane Store”, change it to “John and Jane Store”.
- If your store’s contact number has “+” or “( )” signs, remove them.
- For example:
Verify the Customer’s Address
- ReturnGO collects the order's shipping address when the request is submitted.
- In case there are corrections to the customer’s address, reject and resubmit the return request.
Verify the Item Weight
- If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.
Cargo-Related Issues
For Cargo-related issues, please contact Cargo support.
- Email Cargo at support@cargo.co.il.
- Contact Cargo through their contact page.
For any other issues, feel free to contact ReturnGO Support through chat or email.