--- title: Integration With Flexport (Deliverr) description: Flexport D2C Fulfillment (previously Deliverr) is a fulfillment service with a network of warehouses across the US, including an inventory tracking platform for Shopify stores.   --- [Skip to content](https://support.returngo.ai/integration-with-deliverr#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en) 3. [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) # Integration With Flexport (Deliverr) Last Updated: May 21, 2026 ReturnGO integrates with Flexport D2C Fulfillment (previously Deliverr) to help with your returns inventory management and tracking. [**Flexport D2C Fulfillment**](https://www.flexport.com/products/d2c-fulfillment/) is a fulfillment service that provides an inventory tracking platform for Shopify stores across the United States.  ### Capabilities The ReturnGO-Flexport integration supports:  - Automatic creation of a return record in Flexport once a return request is approved on the ReturnGO dashboard and a return label is issued. - Reporting of returned item inspection results from Flexport back to ReturnGO. ### Requirements To link your Flexport D2C Fulfillment account to ReturnGO, you will need:  - Flexport username and password. - Flexport API token. - An integration with a shipping account. - Flexport’s return shipping address. ### Limitations The ReturnGO-Flexport integration requires using the *ship with pre-paid label* return method. Using any other return method will result in no record being created on Flexport. ### Linking Your Flexport Account to ReturnGO Before connecting Flexport to ReturnGO, you must generate an API token in your Flexport dashboard. To generate your API token in Flexport: 1. In your Flexport dashboard, go to **Settings \> API Tokens.** 2. Click **GENERATE API TOKEN.** ![Flexport api](https://support.returngo.ai/hs-fs/hubfs/Flexport%20api.png?width=670&height=192&name=Flexport%20api.png) 3. Add a *Display name.* 4. Select the following scopes: - Webhooks (read/write) - Returns (read/write) - Inbound (read) 5. Click **GENERATE.** ![flexport api webhook](https://support.returngo.ai/hs-fs/hubfs/flexport%20api%20webhook.png?width=670&height=642&name=flexport%20api%20webhook.png) **Note:** A .txt file will be downloaded to your computer. This file contains your *Flexport API token.* Keep it available as you will need it for the ReturnGO connection. To integrate your Flexport D2C Fulfillment account with ReturnGO:  1. Go to **[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)** 2. Click **ADD PRODUCT OR SERVICE.** 3. In the *New Product or Service Integration* dropdown list, click **FLEXPORT.** 4. Click the green check mark. ### ![Linking Your Account to ReturnGO](https://support.returngo.ai/hs-fs/hubfs/Linking%20Your%20Account%20to%20ReturnGO.png?width=670&height=346&name=Linking%20Your%20Account%20to%20ReturnGO.png) 5. Enter your *Flexport Api Token.* 6. Click **CONNECT.** ![Integrate flexport](https://support.returngo.ai/hs-fs/hubfs/Integrate%20flexport.png?width=670&height=129&name=Integrate%20flexport.png) 7. Make sure **CREATE RMA** is enabled.  ![Flexport create rma](https://support.returngo.ai/hs-fs/hubfs/Flexport%20create%20rma.png?width=670&height=167&name=Flexport%20create%20rma.png) ### Configuring 3PL/WMS per Return Method Configure your return methods to update the appropriate WMS/3PL for each return method, so that the relevant warehouse will be notified when an item is on its way back and can prepare and process it accordingly. **Note**: This setting can be configured for all return method types except [**No shipment required.**](https://support.returngo.ai/no-shipment-required?hsLang=en) To configure your 3PL/WMS per return method: 1. Go to[**Settings \> Return Methods**](https://app.returngo.ai/dashboard/settings/return-methods). 2. Select the return method you want to configure. ![Configuring 3PL per Return Method](https://support.returngo.ai/hs-fs/hubfs/Configuring%203PL%20per%20Return%20Method.png?width=644&height=292&name=Configuring%203PL%20per%20Return%20Method.png) 3. Open the *Return Address and Restocking Location* section. 4. Set whether to update the WMS/3PL for this return method. - The default is *Do not update*. - If you have multiple connections, choose which you want to update for returns using this return method. 5\. Click on the *save* icon to save your changes. ![Peoplevox-method-png](https://support.returngo.ai/hs-fs/hubfs/Knowledge%20Base%20Images/Peoplevox-method-png.png?width=670&height=289&name=Peoplevox-method-png.png) ### Adding a Shipping Account for Pre-Paid Labels ReturnGO supports integration with shipping platforms such as Shippo, Shipstation, EasyPost, and USPS Merchandise Return Services.  To link your shipping account:  1. Go to [**Settings \> Return Methods**](https://app.returngo.ai/dashboard/settings/return-methods)**.** 2. Choose the relevant s*hip with pre-paid label* return method to edit. ![Configuring 3PL per Return Method](https://support.returngo.ai/hs-fs/hubfs/Configuring%203PL%20per%20Return%20Method.png?width=644&height=292&name=Configuring%203PL%20per%20Return%20Method.png) 3. Open the *Shipping Label Settings* section. 4. Select the shipping platform of your choice and enter the relevant information.  You can read more about shipping integrations[**here**](https://support.returngo.ai/shipping-integrations?hsLang=en). 5. Click on the *save* icon to save your changes.![Integration With Flexport (Deliverr)1](https://support.returngo.ai/hs-fs/hubfs/Integration%20With%20Flexport%20(Deliverr)1.png?width=670&height=334&name=Integration%20With%20Flexport%20(Deliverr)1.png) ### Update your Return Shipping Address The return address of your *ship with pre-paid label* return method should point to Flexport’s return fulfillment center address.  To update your return address: 1. Go to [**Settings \> Return Methods**](https://app.returngo.ai/dashboard/settings/return-methods). 2. Choose the relevant s*hip with pre-paid label* return method to edit. ![Configuring 3PL per Return Method](https://support.returngo.ai/hs-fs/hubfs/Configuring%203PL%20per%20Return%20Method.png?width=644&height=292&name=Configuring%203PL%20per%20Return%20Method.png) 3. Open the *Return Address* *and Restocking Location* section 4. Update your return address in this format: **Store\_Name - Returns, 15801 Santa Ana Ave, Fontana, CA 92337** 5. Click on the *save* icon to save your changes.![Integration With Flexport (Deliverr)3](https://support.returngo.ai/hs-fs/hubfs/Integration%20With%20Flexport%20(Deliverr)3.png?width=670&height=338&name=Integration%20With%20Flexport%20(Deliverr)3.png) ### How It Works TheReturnGO-Flexport integration automatically creates a return record in Flexport whenever a return request is approved on ReturnGO.  Relevant information about the return request will be reflected on the corresponding return record in Flexport. ![125](https://support.returngo.ai/hs-fs/hubfs/125.png?width=670&height=404&name=125.png) #### RTV Item Status (Webhooks Behavior) You can configure the RTV item status in your Flexport dashboard. This is a special status indicating that the item will be sent directly from the Flexport warehouse to you.  Once ReturnGO receives the RTV status from Flexport, no additional updates will be sent from Flexport regarding that item. Because the final status of an RTV item is not provided, ReturnGO treats the item as returned, restockable, but not restocked. ### Troubleshooting the Integration Many of the issues encountered related to integration can be identified during setup or label generation.  Here are a few things you can check to try and fix such issues:  #### Flexport-Related Issues For Flexport-related issues, please contact Flexport.  - See the **[Flexport help center](https://www.flexport.com/help/)** page. #### Other Issues For any other issues, feel free to contact ReturnGO support through chat or [**email**](mailto:support@returngo.ai)**.**  - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - 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