ReturnGO integrates with Freshdesk to help you manage customer support queries regarding product returns.
Freshdesk is a customer service platform that helps you respond to customers quickly and efficiently by empowering your support team to deliver timely and consistent support at scale.
Capabilities
The ReturnGO-Freshdesk integration supports:
- Creating a ticket on Freshdesk when an RMA is created.
- Updating the ticket with status updates for the RMA or shipment.
- Including the customer email in the Freshdesk ticket.
- Adding the text of the update to the RMA note.
Requirements
To link your Freshdesk account to ReturnGO, you will need:
- Freshdesk API key
- Freshdesk Company Name (domain name)
- I.e if your Freshdesk domain is demostore.freshdesk.com, the company name would be demostore
Linking Your Freshdesk Account to ReturnGO
To link your Freshdesk account to ReturnGO:
- Go to Integration > Products & Services.
- Click on +ADD PRODUCT OR SERVICE.
- Choose Freshdesk from the drop-down list.
- Click on the check mark.
6. Click CONNECT.
Troubleshooting the Integration
Many of the issues encountered related to the integration can be identified during setup. Here are a few things you can check to try and fix such issues:
Setup Issues
Make sure your API credentials are accurate.
- There should be no extra spaces before or after each API entry.
- Make sure you are using live or production API credentials, and not dev or test APIs.
- Try to re-generate a new API key and reconnect.
Freshdesk-Related Issues
For Freshdesk-related issues, please contact Freshdesk support.
- Email Freshdesk support at support@freshdesk.com.
- Contact Freshdesk on their support page.
For any other issues, feel free to contact ReturnGO support through chat or email.