Drop-Off Services
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      Integration With Happy Returns

      ReturnGO integrates with Happy Returns, a PayPal company, to help you offer box-free, label-free return drop-offs at over 5,000 locations across the US.

      Capabilities 

      The integration with Happy Returns enables you to offer US customers the option to take returns to a drop-off location, known as a Return Bar, instead of shipping them back directly to the store. 

      The Happy Returns integration supports:

      • Return labels
      • Live tracking status updates
      • QR codes
      Return Labels Return Tracking QR Codes Auto Select Cheapest International Shipping

      See a full feature comparison with other shipping carriers.

      Requirements 

      To link your Happy Returns account to ReturnGO, you will need: 

      • Retailer ID

      How It Works

      The returns process when using the Happy Returns integration looks like this:

      1. The customer initiates a return through your return portal.
      2. The customer selects the Happy Returns drop-off return method.
      3. The customer drops off their items at a Return Bar.
      4. The Returnista takes the items, places them in a tote bag, and attaches a label with the Express Code (RMA ID) on it. 
      5. The tote bag is sent to the Happy Returns Hub for sorting.
      6. During the sorting process, the items are packaged individually in bags. 
      7. The sorter sticks a new label on the bag, containing either only the Bag ID or both the Bag ID and Express Code.
      8. The bags are placed in boxes, which are collected onto pallets and shipped to your warehouse/store.
      9. You can use either the Express Code as the tracking number, or you can associate items to RMAs based on the Bag ID.

      Linking your Happy Returns Account to ReturnGO 

      To link your Happy Returns account to ReturnGO: 

      1. Go to Integration > Products & Services. 
      2. Click on ADD PRODUCT OR SERVICE. 
      3. Choose Happy Returns from the drop-down list. 
      4. Click on the green check mark.

      Shipping integration steps-png

      5. Enter your credentials. 
      6. Click CONNECT. 

      Adding the Integration to a Return Method

      Once you've connected the integration, you'll need to add it to a return method:

      1. Go to Return Methods. 
      2. Under the Return to drop-off location section, click on a return method or add a new one.

      3. Go to the Details section.
      4. Under Drop-Off Location Source, select drop-off locations via integration.
      5. Under Connection, select Happy Returns.

      6. Review the shipping instructions.

      7. Click on the Save icon.

      Troubleshooting the Integration

      For Happy Returns-related issues, please contact Happy Returns customer support at retailer-support@happyreturns.com.

      For any other issues, feel free to contact ReturnGO Support through chat or email.