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      Integration with InPost UK

      Last Updated: April 7, 2024

      ReturnGO integrates with InPost UK to help you streamline your return shipping process by offering drop-off locker returns. InPost UK is a leading automated parcel machine (APM) service provider that is reshaping the cost efficiency, convenience, and sustainability of eCommerce deliveries.

      Capabilities 

      The ReturnGO-InPost UK integration supports:

      • QR code return labels
      • Return tracking updates
      Return Labels Return Tracking QR Codes Auto Select Cheapest International Shipping

      See a full feature comparison with other shipping carriers.

      How it Works

      Returning items with InPost UK involves the following steps: 

      1. The customer submits a return request through the portal.
      2. When selecting the InPost UK return method, the customer sees the locations nearest to them, based on the ZIP code from the original order.
      3. Once the RMA is approved, the customer receives the InPost shipping instructions and drop-off location information, along with a QR code (with a PIN number in case the QR code doesn't work).
      4. The customer goes to an InPost locker, scans the QR code, and places the return items in the locker.
      5. Once the package is dropped off in the locker, the RMA is marked as In Transit and the refund/exchange is automatically issued.
      6. All return packages go to a centralized hub for consolidation and inspection.
      7. From the hub, the items are sent to your warehouse.

      Limitations

      • Each locker compartment can hold a maximum weight of 15kg.
      • When an InPost UK return method is selected, the exchange/refund will be automatic, and executed immediately when the shipment is marked In transit. This setting can not be customized. 

      Requirements 

      Note: This integration is currently in Beta and not yet fully available to all merchants. Apply to join the beta.

      To connect your InPost UK account to ReturnGO, you will need your:

      • Client ID
        • Just the name, without the @inpost suffix.
      • API token

      Linking Your InPost UK Account to ReturnGO 

      To link your InPost UK account to ReturnGO:

      1. Go to Integration > Products & Services. 
      2. Click on ADD PRODUCT OR SERVICE. 
      3. Choose InPost UK from the drop-down list. 
      4. Click on the green check mark


      5. Enter your credentials. 
      6. Click CONNECT. 

      Adding the Integration to a Return Method

      Once you've connected the integration, you'll need to add it to a return method:

      1. Go to Return Methods. 
      2. Open the Return to drop-off location section.
      3. Add a new return method.

      4. Make sure the return method type is Return to drop-off location.
      5. Set the Drop-Off Location Source to Drop-off locations via integration.
      6. Set the Connection to InPost UK.
      7. Review the shipping instructions.

      8. Click on the save icon.

      Troubleshooting the Integration 

      Many of the issues encountered related to integration can be identified during setup or label generation. 

      Here are a few things you can check to try and fix such issues: 

      Setup Issues 

      Make sure your API credentials are accurate. 

      • There should be no extra spaces before or after each API entry. 
      • Make sure you are using live or production API credentials, and not dev or test APIs. 
      • Try to re-generate a new API key and reconnect. 
      • If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 

      InPost UK-Related Issues 

      For InPost UK-related issues, please contact InPost UK support.

      For any other issues, feel free to contact ReturnGO Support through chat or email.