---
title: Integration with InPost UK
description: ReturnGO integrates with InPost UK to help you streamline your return shipping process by offering locker returns. InPost UK is a leading automated parcel machine (APM) service provider.
---

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# Integration with InPost UK

Last Updated: May 20, 2026

ReturnGO integrates with InPost UK to help you streamline your return shipping process by offering drop-off locker returns. [**InPost UK**](https://inpost.co.uk/) is a leading automated parcel machine (APM) service provider that is reshaping the cost efficiency, convenience, and sustainability of eCommerce deliveries.

### Capabilities

The ReturnGO-InPost UK integration supports:

- QR code return labels
- Return tracking updates

| **Return Labels** | **Return Tracking** | **QR Codes** | **Auto Select Cheapest** | **International Shipping** |
| --- | --- | --- | --- | --- |
| ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(35)-png.png?width=18&height=18&name=Icon%20(35)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(34)-png.png?width=18&height=18&name=Icon%20(34)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(34)-png.png?width=18&height=18&name=Icon%20(34)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(35)-png.png?width=18&height=18&name=Icon%20(35)-png.png) | ![](https://support.returngo.ai/hs-fs/hubfs/Icon%20(35)-png.png?width=18&height=18&name=Icon%20(35)-png.png) |

See a full feature[**comparison with other shipping carriers**](https://returngo.ai/shipping-integrations-comparison/).

### How it Works

Returning items with InPost UK involves the following steps: 

1. The customer submits a return request through the portal.
2. When selecting the InPost UK return method, the customer sees the locations nearest to them, based on the ZIP code from the original order.
3. Once the RMA is approved, the customer receives the InPost shipping instructions and drop-off location information, along with a QR code (with a PIN number in case the QR code doesn't work).
4. The customer goes to an InPost locker, scans the QR code, and places the return items in the locker.
5. Once the package is dropped off in the locker, the RMA is marked as *In Transit* and the refund/exchange is automatically issued.
6. All return packages go to a centralized hub for consolidation and inspection.
7. From the hub, the items are sent to your warehouse.

### Limitations

- Each locker compartment can hold a maximum weight of 15kg.
- When an InPost UK return method is selected, the exchange/refund will be automatic, and executed immediately when the shipment is marked *In transit*. This setting can not be customized.

### Requirements

To connect your InPost UK account to ReturnGO, you will need:

- A Premium plan or higher
- Client ID 
    - Just the name, without the @inpost suffix.
- API token

### Linking Your InPost UK Account to ReturnGO

To link your InPost UK account to ReturnGO:

1. Go to **[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)**
2. Click on **ADD PRODUCT OR SERVICE.**
3. Choose **InPost UK** from the drop-down list.
4. Click on the green check mark.  
   ![Linking Your Account to ReturnGO](https://support.returngo.ai/hs-fs/hubfs/Linking%20Your%20Account%20to%20ReturnGO.png?width=670&height=346&name=Linking%20Your%20Account%20to%20ReturnGO.png)
5. Enter your credentials.
6. Click **CONNECT. ![](https://support.returngo.ai/hs-fs/hubfs/Inpost%20UK2-png.png?width=667&height=421&name=Inpost%20UK2-png.png)**

### Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to [**Return Methods**](https://app.returngo.ai/dashboard/settings/return-methods).
2. Open the *Return to drop-off location* section.
3. Add a new return method.  
   ![Adding the Integration Drop Off](https://support.returngo.ai/hs-fs/hubfs/Adding%20the%20Integration%20Drop%20Off.png?width=670&height=347&name=Adding%20the%20Integration%20Drop%20Off.png)
4. Make sure the return method type is *Return to drop-off location*.
5. Set the *Drop-Off Location Source* to **Drop-off locations via integration**.
6. Set the *Connection* to **InPost UK**.
7. Review the shipping instructions.![](https://support.returngo.ai/hs-fs/hubfs/InPost%20UK%204-png.png?width=613&height=471&name=InPost%20UK%204-png.png)
8. Click on the *save* icon to save your changes.![](https://support.returngo.ai/hs-fs/hubfs/Save%20settings-png-1.png?width=670&height=118&name=Save%20settings-png-1.png)

### Troubleshooting the Integration

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

#### Setup Issues

Make sure your API credentials are accurate. 

- There should be no extra spaces before or after each API entry.
- Make sure you are using live or production API credentials, and not dev or test APIs.
- Try to re-generate a new API key and reconnect.
- If a carrier or service level is not available, contact your shipping service support team to verify which return services are available.

**Note:** Some carriers support forward deliveries only, returns only, or both. 

#### Label Creation Issues

**Verify Your Return Address**

- Some carriers require that the return address be registered or linked to your carrier account.
- If the address is not associated with your shipping account, the label may fail to generate and display an error such as *No shipping locations found.*
- Some carriers may not recognize special characters which might cause issues when generating labels.
- Remove special characters and unnecessary spaces in your return address.  
    - For example:  
          - If your store name is “John & Jane Store”, change it to “John and Jane Store”.
          - If your store’s contact number has “+” or “( )” signs, remove them.

**Verify the Customer’s Address**

- ReturnGO collects the order's shipping address when the request is submitted.
- In case there are corrections to the customer’s address, reject and resubmit the return request.

**Verify the Item Weight** 

- If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.

#### InPost UK-Related Issues

For InPost UK-related issues, please contact [**InPost UK support**](https://inpost.co.uk/help).

For any other issues, feel free to contact [**ReturnGO Support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) through chat or email. 

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