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      Integration With ReBound Returns

      Last Updated: March 11, 2024

      ReturnGO integrates with Rebound Returns to help you streamline your return shipping process and generate return labels.

      Rebound Returns offers a vast logistics network, with a complete ecosystem of trusted partners, designed to handle your global returns from start to finish.

      Capabilities 

      The ReturnGO-ReBound integration supports:

      • Pre-paid return labels
      • Live tracking status updates
      • International shipping
        • For international shipments, both a return shipping label and the required customs documents will be generated, based on the products in the RMA.
      Return Labels Return Tracking QR Codes Auto Select Cheapest International Shipping

      See a full feature comparison with other shipping carriers.

      Requirements 

      To connect your ReBound Returns account to ReturnGO, you will need your:

      • Item type
      • Parcel type
      • Business unit
      • Headless API client key and ID
      • ReBound Returns account number
      • ReBound Returns username
      • ReBound Returns password
      • ReBound Returns API key
      • ReBound Returns API secret

      To get these credentials, contact your Rebound Returns account manager and request these credentials in order to integrate with ReturnGO.

      Limitations

      The integration with ReBound currently supports only specific service levels in each country:

      • Ireland - Paperless (QR codes)
      • Australia - Drop-off, Paperless (QR codes)
      • New Zealand - Drop-off
      • Switzerland - Drop-off

      Linking Your ReBound Returns Account to ReturnGO 

      To link your Rebound Returns account to ReturnGO: 

      ReturnGO:

      1. Go to Integration > Products & Services. 
      2. Click on ADD PRODUCT OR SERVICE. 
      3. Choose ReBound Returns from the drop-down list. 
      4. Click on the green check mark.

      Shipping integration steps-png

      5. Enter your credentials. 
      6. Click CONNECT. 

      Adding the Integration to a Return Method

      Once you've connected the integration, you'll need to add it to a return method:

      1. Go to Return Methods. 
      2. Click SHIP WITH PRE-PAID LABEL. 
      3. Click ADD RETURN METHOD or select a return method to edit.

      Shipping integrations steps 1-png-1

      4. Go to the Shipping Label Settings section. 
      5. Set Connection to ReBound Returns. 
      6. Select a carrier and service level.
      7. Verify your return address and shipping instructions. 
      8. Click on the save icon. 

      Return method settings-png-3

      Enabling Tracking Updates

      Once the connection between ReturnGO and is established:

      1. Go to Settings > Return Methods. 
      2. Click SHIP WITH PRE-PAID LABEL. 
      3. Select the return method that uses ReBound.
      4. Open the Shipping Label Settings.
      5. Find the Webhook Listener URL textbox.
        1. This textbox contains the webhook listener URL that will enable ReturnGO to receive tracking updates from ReBound.
      6. Copy the link from the textbox and send it to your ReBound account manager, who will add it to ReBound's database so that you’ll get tracking updates to your ReturnGO account.

      Troubleshooting the Integration 

      Many of the issues encountered related to integration can be identified during setup or label generation. 

      Here are a few things you can check to try and fix such issues: 

      Setup Issues 

      Make sure your API credentials are accurate. 

      • There should be no extra spaces before or after each API entry. 
      • Make sure you are using live or production API credentials, and not dev or test APIs. 
      • Try to re-generate a new API key and reconnect. 
      • If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 

      Label Creation Issues 

      Verify your Return Address

      • Some carriers may not recognize special characters, which might cause issues when generating labels.
      • Remove special characters and unnecessary spaces in your return address.
        • For example: 
          • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
          • If your store phone number has “+” signs or “( )”, remove them. 

      Verify the Customer’s Address

      • ReturnGO collects the customer’s address when the request is submitted.
      • If there are corrections to the customer’s address, reject and resubmit the return request. 

      Verify the Item Weight

      • If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.

      Verify That the Shipping Platform Can Generate Return Labels

      • If your shipping service platform cannot generate the label, label generation will be unsuccessful in ReturnGO as well. 

      Rebound Returns-Related Issues 

      For Rebound Returns-related issues, please contact Rebound Returns support.

      For any other issues, feel free to contact ReturnGO support through chat or email.