--- title: Integration With Salasa description: "ReturnGO integrates with Salasa, a 3PL that can help you manage your return shipping.\nThe integration with Salasa is available only to stores based in the United Arab Emirates (UAE)." --- [Skip to content](https://support.returngo.ai/integration-with-salasa#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en) 3. [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) # Integration With Salasa Last Updated: May 20, 2026 ReturnGO integrates with Salasa, a 3PL that can help you manage your return shipping. The integration with [**Salasa**](https://salasa.co/en/) is available only to stores based in the United Arab Emirates (UAE). ### Capabilities The Salasa integration creates shipping labels with a Salasa warehouse as the return address. | **Return Labels** | **Return Tracking** | **QR Codes** | **Auto Select Cheapest** | **International Shipping** | | --- | --- | --- | --- | --- | | ![](https://support.returngo.ai/hubfs/Icon%20(34)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(35)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(35)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(35)-png.png) | ![](https://support.returngo.ai/hubfs/Icon%20(35)-png.png) | See a full feature [**comparison with other shipping carriers**](https://returngo.ai/shipping-integrations-comparison/). ### Requirements This integration is currently in beta and not available to all merchants. Apply to [**join the beta here**](https://returngo.ai/beta-testing/). To link your Salasa account to ReturnGO, you will need: - A Premium plan or higher ### Linking Your Salasa Account to ReturnGO To link your Salasa account to ReturnGO:  1. Go to **[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)** 2. Click on **ADD PRODUCT OR SERVICE.** 3. Choose *Salasa* from the drop-down list. 4. Click on the green check mark. ![Linking Your Account to ReturnGO](https://support.returngo.ai/hs-fs/hubfs/Linking%20Your%20Account%20to%20ReturnGO.png?width=670&height=346&name=Linking%20Your%20Account%20to%20ReturnGO.png) 5. Enter your credentials. 6. Click **CONNECT.** ### Adding the Integration to a Return Method Once you've connected the integration, you'll need to add it to a return method: 1. Go to **[Settings \> Return Methods.](https://app.returngo.ai/dashboard/settings/return-methods)** 2. Open the *Ship with pre-paid label* section. 3. Click **ADD RETURN METHOD** or select a return method to edit. ![Adding the Integration to a Return Method-1](https://support.returngo.ai/hs-fs/hubfs/Adding%20the%20Integration%20to%20a%20Return%20Method-1.png?width=624&height=323&name=Adding%20the%20Integration%20to%20a%20Return%20Method-1.png) 4. Open the *Shipping Label Settings* section. 5. Set *Connection* to **Salasa**. 6. Select a service level. 7. Verify your return address and shipping instructions. 8. Click on the *save* icon to save your changes.![Return method settings-png-3](https://support.returngo.ai/hs-fs/hubfs/Return%20method%20settings-png-3.png?width=624&height=261&name=Return%20method%20settings-png-3.png) ### Troubleshooting the Integration Many of the issues encountered related to integration can be identified during setup or label generation.  Here are a few things you can check to try and fix such issues:  #### Setup Issues **Make sure your API credentials are accurate.** - There should be no extra spaces before or after each API entry. - Make sure you are using live or production API credentials - not dev or test APIs. - Try to re-generate a new API key and try to reconnect. - If a courier service or service level is not available, contact your shipping service support team to verify which “return” services are available for you. **Note:** Some carriers support forward deliveries only, returns only, or both.  #### Label Creation Issues **Verify Your Return Address** - Some carriers require that the return address be registered or linked to your carrier account. - If the address is not associated with your shipping account, the label may fail to generate and display an error such as *No shipping locations found.* - Some carriers may not recognize special characters which might cause issues when generating labels. - Remove special characters and unnecessary spaces in your return address.  - For example:  - If your store name is “John & Jane Store”, change it to “John and Jane Store”. - If your store’s contact number has “+” or “( )” signs, remove them. **Verify the Customer’s Address** - ReturnGO collects the order's shipping address when the request is submitted. - In case there are corrections to the customer’s address, reject and resubmit the return request. **Verify the Item Weight**  - If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. #### Salasa-Related Issues For Salasa-related issues, please contact Salasa Support at [**help@salasa.co**](mailto:help@salasa.co).  For any other issues, feel free to contact [**ReturnGO support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) through chat or email. - 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