Integration With Salasa

ReturnGO integrates with Salasa, a 3PL that can help you manage your return shipping.

The integration with Salasa is available only to stores based in the United Arab Emirates (UAE).

Capabilities 

The Salasa integration creates shipping labels with a Salasa warehouse as the return address.

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

Requirements

To link your Salasa account to ReturnGO, you will need:

• A Premium plan or higher

Linking Your Salasa Account to ReturnGO 

To link your Salasa account to ReturnGO: 

1. Go to Integration > Products & Services. 
2. Click on ADD PRODUCT OR SERVICE. 
3. Choose Salasa from the drop-down list. 
4. Click on the green check mark.

5. Enter your credentials. 
6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Settings > Return Methods.
2. Open the Ship with pre-paid label section. 
3. Click ADD RETURN METHOD or select a return method to edit.
   
4. Open the Shipping Label Settings section.
5. Set Connection to Salasa. 
6. Select a service level.
7. Verify your return address and shipping instructions. 
8. Click on the save icon to save your changes.

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate.

• There should be no extra spaces before or after each API entry.
• Make sure you are using live or production API credentials - not dev or test APIs.
• Try to re-generate a new API key and try to reconnect. 
• If a courier service or service level is not available, contact your shipping service support team to verify which “return” services are available for you. 

Label Creation Issues 

Verify Your Return Address

• Some carriers may not recognize special characters which might cause issues when generating labels. 
• Remove special characters and unnecessary spaces in your return address. 
  • For example: 
    • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
    • If your store’s contact number has “+” or “( )” signs, remove them.

Verify the Customer’s Address

• ReturnGO collects the order's shipping address when the request is submitted.
• In case there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

• If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.

Salasa-Related Issues

For Salasa-related issues, please contact Salasa Support at help@salasa.co. 

For any other issues, feel free to contact ReturnGO support through chat or email.