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      Integration With Starshipit

      ReturnGO integrates with Starshipit to help you manage your return shipping. 

      Starshipit is a leading provider of integrated and automated fulfillment solutions for online businesses. 

      Integrating with various carriers and eCommerce platforms, Starshipit streamlines every step of your fulfillment process, reduces handling time, minimizes human error, and improves the customer experience. 

      Capabilities 

      The ReturnGO-Starshipit integration supports:

      • Pay-on-scan return labels 
      • Live tracking status updates 
        • For live tracking status updates, ReturnGO will provide a webhook listener URL which you can put in your Starshipit account. 
      • Auto-select-cheapest 
      Return Labels Return Tracking QR Codes Auto Select Cheapest International Shipping

      See a full feature comparison with other shipping carriers.

      Requirements 

      To link your Starshipit account to ReturnGO, you will need: 

      Linking Your Starshipit Account to ReturnGO 

      To link your Starshipit account to ReturnGO: 

      1. Go to Integration > Products & Services. 
      2. Click on ADD PRODUCT OR SERVICE. 
      3. Choose Starshipit from the drop-down list. 
      4. Click on the green check mark.

      Shipping integration steps-png

      5. Enter your credentials. 
      6. Click CONNECT. 

      Adding the Integration to a Return Method

      Once you've connected the integration, you'll need to add it to a return method:

      1. Go to Return Methods. 
      2. Click SHIP WITH PRE-PAID LABEL. 
      3. Click ADD RETURN METHOD or select a return method to edit.

      4. Go to the Shipping Label Settings section. 
      5. Set Connection to Starshipit. 
      6. Select a service level.


      7. Verify your return address and shipping instructions. 
      8. Click on the save icon. 

      Return method settings-png-3

      Note: Australia Post eParcel users need to check in the StarShipIT settings > couriers > Australia Post settings > Advanced tab and make sure that "enable returns" is checked.

      Configuring Starshipit Live Tracking Status Updates

      Starshipit supports automatic return label tracking updates. However, you will need to manually register with the tracking service in your Starshipit account. 

      To configure Starshipit live tracking status updates: 

      1.   Get a webhook URL from ReturnGO. 

                 a.  Go to Return Methods. 

                 b.  Choose the return method you have Starshipit set up for, then go to the                  Shipping Label Settings section. 

                 c.  Copy the webhook listener URL. 

      2.   Add the webhook listener URL in Starshipit. 

                 a.  Log in to Starshipit. 

                 b.  Navigate to Settings > Customer Notifications.

                 c.  In the Webhook Notifications section: 

                          i.  Paste the webhook URL in the relevant field. 

                          ii.  Click SAVE. 


      Troubleshooting the Integration 

      Many of the issues encountered related to integration can be identified during setup or label generation. 

      Here are a few things you can check to try and fix such issues: 

      Setup Issues 

      Make sure your API credentials are accurate. 

      • There should be no extra spaces before or after each API entry. 
      • Make sure you are using live or production API credentials, and not dev or test APIs. 
      • Try to re-generate a new API key and reconnect. 
      • If a carrier or service level is not available, contact your shipping service support team to verify which return services are available. 
        • Note: Some carriers support forward deliveries only, returns only, or both.

      Label Creation Issues 

      Verify your Return Address

      • Some carriers may not recognize special characters, which might cause issues when generating labels. 
      • Remove special characters and unnecessary spaces in your return address. 
        • For example: 
          • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
          • If your store phone number has “+” signs or “( )”, remove them. 

      Verify the Customer's Address 

      • ReturnGO takes the customer's address when the request is submitted. 
      • If there are corrections to the customer’s address, reject and resubmit the return request. 

      Verify the Item Weight 

      • If the total weight of the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request. 

      Verify if you can Generate a Return Label

      • If your shipping service platform cannot generate the label, then it will also fail in ReturnGO. 

      Starshipit-Related Issues 

      For Starshipit-related issues, please contact Starshipit support through the Starshipit > Contact Us page.

      Other Issues 

      For any other issues, feel free to contact ReturnGO Support through chat or email.