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      Integration With Trengo

      ReturnGO integrates with Trengo to help you manage customer support queries regarding product returns.


      Trengo is a customer service platform that helps you respond to customers quickly and efficiently. 

      Capabilities 

      The ReturnGO-Trengo integration supports:

      • Creating a ticket on Trengo when an RMA is created.
      • Updating the ticket with status updates for the RMA or shipment.
      • Including the customer email in the Trengo ticket.
      • Adding the text of the update to the RMA note.

      Requirements 

      To link your Trengo account to ReturnGO, you will need: 

      • API key
      • Channel ID
          • The channel ID can be found in Trengo in the URL of Settings > Channels > Custom > ID on the channel selected.
      • Email channel ID
          • The email channel ID can be found in Trengo in the URL of Settings > Channels > Email > ID on the email selected.

      Linking your Trengo Account to ReturnGO 

      To link your Trengo account to ReturnGO: 

      1. Go to Integration > Products & Services. 
      2. Click on +ADD PRODUCT OR SERVICE. 
      3. Choose Trengo from the drop-down list. 
      4. Click on the check mark.
      5. Enter your credentials. 
      6. Click CONNECT. 

      Trengo 1Trengo 2

      Troubleshooting the Integration 

      Many of the issues encountered related to integration can be identified during setup. 

      Here are a few things you can check to try and fix such issues: 

      Setup Issues 

      Make sure your API credentials are accurate. 

      • There should be no extra spaces before or after each API entry. 
      • Make sure you are using live or production API credentials, and not dev or test APIs. 
      • Try to re-generate a new API key and reconnect. 

      Trengo-Related Issues 

      For Trengo-related issues, please contact Trengo support.

      For any other issues, feel free to contact ReturnGO support through chat or email.