--- title: Integration With Trengo description: "ReturnGO integrates with Trengo to help you manage customer support queries regarding product returns.\nTrengo is a customer service platform that helps you respond to customers quickly and efficiently. " --- [Skip to content](https://support.returngo.ai/integration-with-trengo#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en) 3. [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) # Integration With Trengo Last Updated: May 20, 2026 ReturnGO integrates with [**Trengo**](https://trengo.com/) to help you manage customer support queries regarding product returns. Trengo is a customer service platform that helps you respond to customers quickly and efficiently.  ### Capabilities  The ReturnGO-Trengo integration supports: - Creating a ticket on Trengo when an RMA is created. - Updating the ticket with status updates for the RMA or shipment. - Including the customer email in the Trengo ticket. - Adding the text of the update to the RMA note. ### Requirements  To link your Trengo account to ReturnGO, you will need:  - **API key** - **Channel ID** - - - The channel ID can be found in Trengo in the URL of **Settings \> Channels \> Custom \> ID** on the channel selected. - **Email channel ID** - - - The email channel ID can be found in Trengo in the URL of **Settings \> Channels \> Email \> ID** on the email selected. ### Linking your Trengo Account to ReturnGO  To link your Trengo account to ReturnGO:  1. Go to**[Settings \> Integrations.](https://app.returngo.ai/dashboard/settings/integrations/products-services)** 2. Click on **+ADD PRODUCT OR SERVICE. ** 3. Choose **Trengo** from the drop-down list.  4. Click on the check mark. ![Linking Your Account to ReturnGO](https://support.returngo.ai/hs-fs/hubfs/Linking%20Your%20Account%20to%20ReturnGO.png?width=644&height=333&name=Linking%20Your%20Account%20to%20ReturnGO.png) 5. Enter your credentials.  6. Click **CONNECT.** ![Trengo 2](https://support.returngo.ai/hs-fs/hubfs/Trengo%202.png?width=670&height=271&name=Trengo%202.png) ### Configuring Helpdesk Updates per Policy Rule You can define per policy rule whether to create tickets in your helpdesk system for RMAs using that policy rule. By default, all policy rules will notify your helpdesk when you have a helpdesk integration configured. RMAs using multiple policy rules will notify the helpdesk system if at least one of the selected policy rules requires it. To configure helpdesk notifications per policy rule: 1. Go to [**Settings \> Return Policy.**](https://app.returngo.ai/dashboard/settings/policy-rules) 2. Click on the policy rule you want to edit. ![Configuring Helpdesk Updates per Policy Rule](https://support.returngo.ai/hs-fs/hubfs/Configuring%20Helpdesk%20Updates%20per%20Policy%20Rule.png?width=644&height=336&name=Configuring%20Helpdesk%20Updates%20per%20Policy%20Rule.png) 3. Open the *RMA Process Handling* section. 4. Disable or enable the *Notify Helpdesk* toggle. 5. Click on the *save* icon to save your changes. ![Policy helpdesk 2](https://support.returngo.ai/hs-fs/hubfs/Policy%20helpdesk%202.png?width=670&height=271&name=Policy%20helpdesk%202.png) ### Troubleshooting the Integration  Many of the issues encountered related to integration can be identified during setup.  Here are a few things you can check to try and fix such issues:  #### Setup Issues  Make sure your API credentials are accurate.  - There should be no extra spaces before or after each API entry.  - Make sure you are using live or production API credentials, and not dev or test APIs.  - Try to re-generate a new API key and reconnect.  #### Trengo-Related Issues  For Trengo-related issues, please contact Trengo support. - Email Trengo support at [**support@trengo.com**](mailto:support@trengo.com). - Contact Trengo on their [**Contact page**](https://trengo.com/contact). For any other issues, feel free to contact [**ReturnGO support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) through chat or email.  - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO