Integration With Trengo

ReturnGO integrates with Trengo to help you manage customer support queries regarding product returns.

Trengo is a customer service platform that helps you respond to customers quickly and efficiently. 


The ReturnGO-Trengo integration supports:

  • Creating a ticket on Trengo when an RMA is created.
  • Updating the ticket with status updates for the RMA or shipment.
  • Including the customer email in the Trengo ticket.
  • Adding the text of the update to the RMA note.


To link your Trengo account to ReturnGO, you will need: 

  • API key
  • Channel ID
      • The channel ID can be found in Trengo in the URL of Settings > Channels > Custom > ID on the channel selected.
  • Email channel ID
      • The email channel ID can be found in Trengo in the URL of Settings > Channels > Email > ID on the email selected.

Linking your Trengo Account to ReturnGO 

To link your Trengo account to ReturnGO: 

  1. Go to Integration > Products & Services
  3. Choose Trengo from the drop-down list. 
  4. Click on the check mark.
  5. Enter your credentials. 
  6. Click CONNECT. 

Trengo 1Trengo 2

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate. 

  • There should be no extra spaces before or after each API entry. 
  • Make sure you are using live or production API credentials, and not dev or test APIs. 
  • Try to re-generate a new API key and reconnect. 

Trengo-Related Issues 

For Trengo-related issues, please contact Trengo support.

For any other issues, feel free to contact ReturnGO support through chat or email.