Integration with Yodel

ReturnGO integrates with Yodel to help you streamline your return shipping process by offering drop-off returns. Yodel is a UK-based parcel carrier that enables customers to return items to drop-off points across the UK for seamless return shipping.

Capabilities 

ReturnGO-Yodel integration supports:

• Barcode return labels
• Return status tracking updates

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

How it Works

Returning items with Yodel involves the following steps: 

1. The customer submits a return request through the portal.
2. When selecting the Yodel return method, the customer sees the locations nearest to them, based on the ZIP code from the original order.
3. Once the RMA is approved, the customer receives the Yodel shipping instructions and drop-off location information.
4. The customer goes to a drop-off location, shows the barcode, and drops off the items to be returned.
5. Once the package is received at the drop-off location, the RMA is marked In Transit and the refund/exchange is automatically issued.
6. All return packages go to a centralized hub for consolidation and inspection.
7. From the hub, the items are sent to your warehouse.

Requirements 

To link your Yodel account to ReturnGO, you will need:

• A Premium plan or higher
• Yodel Client ID
• Yodel Client Secret
• Yodel Account Number
• Yodel API Key

Linking Your Yodel Account to ReturnGO 

To link your Yodel account to ReturnGO: 

1. Go to Integration > Products & Services. 
2. Click on +ADD PRODUCT OR SERVICE. 
3. Choose Yodel from the drop-down list. 
4. Click on the check mark.

5. Enter your credentials.

6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Return Methods. 
2. Open the Return to drop-off location section.
3. Add a new return method.

4. Make sure the return method type is Return to drop-off location.
5. Set the Drop-Off Location Source to Drop-off locations via integration.
6. Set the Connection to Yodel.

7. Add the {qr_code} variable to the shipping instructions.

8. Click on the save icon to save your changes.

Troubleshooting the Integration 

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate.

• There should be no extra spaces before or after each API entry.
• Make sure you are using live or production API credentials - not dev or test APIs.
• Try to re-generate a new API key and try to reconnect. 
• If a courier service or service level is not available, contact your shipping service support team to verify which “return” services are available for you. 

Label Creation Issues 

Verify Your Return Address

• Some carriers may not recognize special characters which might cause issues when generating labels. 
• Remove special characters and unnecessary spaces in your return address. 
  • For example: 
    • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
    • If your store’s contact number has “+” or “( )” signs, remove them.

Verify the Customer’s Address

• ReturnGO collects the order's shipping address when the request is submitted.
• In case there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

• If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.

Yodel-Related Issues

For Yodel-related issues, please contact Yodel.

For any other issues, feel free to contact ReturnGO Support through chat or email.