Integration with Yodel

ReturnGO integrates with Yodel to help you streamline your return shipping process by offering drop-off returns. Yodel is a UK-based parcel carrier that enables customers to return items to drop-off points across the UK for seamless return shipping.

Capabilities 

YodelGO-Yodel integration supports:

• Barcode return labels
• Return status tracking updates

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

How it Works

Returning items with Yodel involves the following steps: 

1. The customer submits a return request through the portal.
2. When selecting the Yodel return method, the customer sees the locations nearest to them, based on the ZIP code from the original order.
3. Once the RMA is approved, the customer receives the Yodel shipping instructions and drop-off location information.
4. The customer goes to a drop-off location, shows the barcode, and drops off the items to be returned.
5. Once the package is received at the drop-off location, the RMA is marked In Transit and the refund/exchange is automatically issued.
6. All return packages go to a centralized hub for consolidation and inspection.
7. From the hub, the items are sent to your warehouse.

Requirements 

• Yodel Client ID
• Yodel Client Secret
• Yodel Account Number
• Yodel API Key

Linking Your Yodel Account to ReturnGO 

To link your Yodel account to ReturnGO: 

1. Go to Integration > Products & Services. 
2. Click on +ADD PRODUCT OR SERVICE. 
3. Choose Yodel from the drop-down list. 
4. Click on the check mark.

5. Enter your credentials.

6. Click CONNECT. 

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Return Methods. 
2. Open the Return to drop-off location section.
3. Add a new return method.

4. Make sure the return method type is Return to drop-off location.
5. Set the Drop-Off Location Source to Drop-off locations via integration.
6. Set the Connection to Yodel.

7. Add the {qr_code} variable to the shipping instructions.

8. Click on the save icon to save your changes.

Troubleshooting the Integration 

For Yodel-related issues, please contact Yodel.

For any other issues, feel free to contact ReturnGO Support through chat or email.