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      Integration with ZigZag

      ReturnGO integrates with ZigZag to help you manage your return shipping.

      ZigZag is an Israel-based shipping carrier that is available only to stores based in Israel, offering return pickup services.

      Capabilities

      The ReturnGO-ZigZag integration supports:

      • Live tracking status updates
      • Pre-paid return labels for pickup services
      Return Labels Return Tracking QR Codes Auto Select Cheapest International Shipping

      See a full feature comparison with other shipping carriers.

      Requirements

      This integration is currently in beta and not yet available to all merchants. Apply to join the beta.

      To link your ZigZag account to ReturnGO, you will need:

      • ZigZag username
      • ZigZag password
      • ZigZag account number

      Linking Your ZigZag Account to ReturnGO

      To link your ZigZag account to ReturnGO:

      1. Go to Integration > Products & Services.
      2. Click on ADD PRODUCT OR SERVICE.

        Kexpress integration 1
      3. Choose ZigZag from the drop-down list.
      4. Click on the green check mark.
        Kexpress integration 2
      5. Enter your credentials.
      6. Click CONNECT.

      Adding the Integration to a Return Method

      Once you've connected the integration, you'll need to add it to a return method:

      1. Go to Settings > Return Methods.
      2. Open the Ship with pre-paid label section.
      3. Click ADD RETURN METHOD or select a return method to edit.

        Kexpress return method 1
      4. Open the Shipping Label Settings section.
      5. Set Connection to ZigZag.
      6. Select a service level.
        Kexpress return method 2
      7. Verify your return address and shipping instructions.
      8. Click on the save icon to save your changes.
        Kexpress return method 3

      Exchanges

      ZigZag offers a unique Double service for handling exchanges. This service allows a seamless swap of returned and new items in a single trip.

      Here's how it works:

      1. The courier collects the new replacement items from your warehouse.
      2. The courier delivers the new items to the customer and collects the returned items at the same time.

      Since everything happens in one trip, the process is faster and more efficient, reducing transit time and simplifying logistics.

      Troubleshooting the Integration

      For ZigZag-related issues, please contact ZigZag support at support@zig-zag.co.il.

      For any other issues, feel free to contact ReturnGO Support through chat or email.