Integration with ZigZag

ReturnGO integrates with ZigZag to help you manage your return shipping.

ZigZag is an Israel-based shipping carrier that is available only to stores based in Israel, offering return pickup services.

Capabilities

The ReturnGO-ZigZag integration supports:

• Pre-paid return labels for pickup services

Return Labels	Return Tracking	QR Codes	Auto Select Cheapest	International Shipping

See a full feature comparison with other shipping carriers.

Requirements

To link your ZigZag account to ReturnGO, you will need:

• A Premium plan or higher
• ZigZag username
• ZigZag password
• ZigZag account number

Linking Your ZigZag Account to ReturnGO

To link your ZigZag account to ReturnGO:

1. Go to Integration > Products & Services.
2. Click on ADD PRODUCT OR SERVICE.
   
   
3. Choose ZigZag from the drop-down list.
4. Click on the green check mark.
   
5. Enter your credentials.
6. Click CONNECT.

Adding the Integration to a Return Method

Once you've connected the integration, you'll need to add it to a return method:

1. Go to Settings > Return Methods.
2. Open the Ship with pre-paid label section.
3. Click ADD RETURN METHOD or select a return method to edit.
   
   
4. Open the Shipping Label Settings section.
5. Set Connection to ZigZag.
6. Select a service level.
   
7. Verify your return address and shipping instructions.
8. Click on the save icon to save your changes.
   

Exchanges

ZigZag offers a unique Double service for handling exchanges. This service allows a seamless swap of returned and new items in a single trip.

Here's how it works:

1. The courier collects the new replacement items from your warehouse.
2. The courier delivers the new items to the customer and collects the returned items at the same time.

Since everything happens in one trip, the process is faster and more efficient, reducing transit time and simplifying logistics.

Troubleshooting the Integration

Many of the issues encountered related to integration can be identified during setup or label generation. 

Here are a few things you can check to try and fix such issues: 

Setup Issues 

Make sure your API credentials are accurate.

• There should be no extra spaces before or after each API entry.
• Make sure you are using live or production API credentials - not dev or test APIs.
• Try to re-generate a new API key and try to reconnect. 
• If a courier service or service level is not available, contact your shipping service support team to verify which “return” services are available for you. 

Label Creation Issues 

Verify Your Return Address

• Some carriers may not recognize special characters which might cause issues when generating labels. 
• Remove special characters and unnecessary spaces in your return address. 
  • For example: 
    • If your store name is “John & Jane Store”, change it to “John and Jane Store”. 
    • If your store’s contact number has “+” or “( )” signs, remove them.

Verify the Customer’s Address

• ReturnGO collects the order's shipping address when the request is submitted.
• In case there are corrections to the customer’s address, reject and resubmit the return request. 

Verify the Item Weight 

• If the total weight of all the items being returned exceeds the service level’s weight limit, then the carrier will reject the label request.

ZigZag-Related Issues

For ZigZag-related issues, please contact ZigZag support at support@zig-zag.co.il.

For any other issues, feel free to contact ReturnGO Support through chat or email.