Order Tracking Notifications

Order tracking emails are automatically sent throughout the shipment process, to keep customers updated and direct them to the order tracking portal to view their shipment details.

The emails can be customized to fit your brand tone and style, and you can choose which ones to send and how.

You can also use an integration like Klaviyo or Yotpo to send your notifications via SMS as well, with additional flexibility and customization.

Selecting Which Emails to Send

The Email Content page lets you choose which emails to send and which not to send, as well as send yourself test emails. Learn more about testing emails here.

To adjust each notification’s settings:

1. Click on the dropdown next to the relevant notification.
2. Select whether you want it to be sent or not.
3. Click the save icon.

Customizing Order Tracking Notifications Content

To customize the content of your order tracking notifications:

1. Go to Settings > Emails > Content.

2. Click TRANSLATE ORDER TRACKING EMAILS. 

3. Click the pencil icon of the language you want to edit.

4. Open the relevant order tracking notification you want to edit, or open the General section to edit the general content that's used in all tracking emails.

5. Edit the content as needed, using the hints to see which part of the email each field refers to.

6. Click SAVE at the bottom of the page to save the changes.

Advanced Order Tracking Email Editor

The advanced email editor enables you to customize your order tracking notifications in a way that better reflects your brand style.

Please note that once you start using the advanced email editor, the default emails will be permanently replaced with your custom versions. Meaning that if you leave the email blank, it will send a blank email.

To customize your emails using the email editor, copy the template provided here into the email editor, and then adjust it as needed, using variables to personalize the emails, showing them the relevant order number, shipment status, and more.

Follow these steps to create a custom email:

1. Once the feature is enabled, go to your ReturnGO dashboard.
2. Click on Settings > Emails > Content.
3. Click on Order Tracking Emails.

4. Click on the email you want to edit.

5. Click on the middle of the screen to open the editor.

6. Paste the template into the editor.

7. Click on the area below the main message to open the footer editor.

8. Paste the footer into the editor.

9. Customize the message as you like, including the subject line and footer.

10. You can personalize the emails using variables, which can be accessed by clicking the lightning bolt icon and navigating to Tracking > Variables. 

Copy the variables you want to use into the relevant email section, and format them with double curly brackets; e.g., . When the email is sent, the variable is replaced with actual order details, creating customized emails with personalized information for each order.

11. Click on the save icon to save the email.

Now, this is the email that will be sent to your customers at the relevant stage.

You can send a test email to yourself to see how it looks by clicking on the test tube icon and inputting your email address.

Email Body Template

ORDER {{order_name}}

Hi, {{first_name}}!

Your order’s tracking status has been updated to: {{status_description}}, for your shipment with tracking number: {{order_tracking_number}}

Click on the link below to view full details of your shipment’s tracking history: {{portal_tracking_url}}

Need help? Do not reply to this email. Please contact {{customer_support_url}} customer support.

Thank you,
{{store_name}}

Email Footer Template

Not interested in receiving any more updates for this order? Click here: {{unsubscribe_link}}