Preview Mode

Preview Mode is a quick way to test your Return Portal. It allows you to see what your customers see when issuing a return, without the effects of an actual return. 

You can launch this feature by clicking PREVIEW MODE on the Home page. 

A banner will be visible on all Return Portal pages while in Preview Mode. 

Preview Mode Functions 

Preview Mode allows you to:

• Test your Return Portal with actual orders without generating a Returns Merchandise Authorization (RMA) or triggering email notifications.  
• Test your return policies and eligibility rules on different scenarios.

Requirements

Preview Mode becomes available immediately after you complete the onboarding setup: 

• Set up at least one active policy rule in Settings>Return Policy. 
• Enable the Shopify integration in Settings>Integration>Products & Services>Shopify Integration. 
• Verify your Return Portal is active and accessible.