--- title: Refund to Store Credit description: Refund to Store Credit is a return resolution that enables stores to refund customers with store credit. Learn more about ReturnGO’s store credit system here. --- [Skip to content](https://support.returngo.ai/refund-to-store-credits#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en) 3. [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) # Refund to Store Credit Last Updated: September 23, 2026 *Refund to Store Credit* is a return resolution that enables stores to refund customers with store credit. Learn more about ReturnGO’s store credit system [**here**](https://youtu.be/V2rCnUt6yKg).  ### Capabilities The Refund to Store Credit return resolution enables you to:  - Give your customers their refund as store credit that they can use for future purchases. - Refund your customers while keeping the revenue in your store. - Incentivize customers beyond the original payment amount for choosing this resolution. ### Issuing Store Credit When you issue store credit to your customers:  - ReturnGO generates a discount code. - An email with the discount code is sent to the customer. - The refunded amount will be documented on the **[RMA page](https://support.returngo.ai/rma-card-details?hsLang=en)** and in the Shopify order notes and timeline. #### ![103](https://support.returngo.ai/hs-fs/hubfs/103.png?width=670&height=424&name=103.png) ReturnGO-issued store credit is reusable. If store credit is issued multiple times to a customer, their store credit balance will increase with each new credit.  Customers will see their store credit code added automatically to checkout when they place another order. ![](https://support.returngo.ai/hs-fs/hubfs/Store%20credit%20applied-png.png?width=670&height=511&name=Store%20credit%20applied-png.png) Customers will see a widget showing their remaining balance, on their *Account* page and *Cart* page. The store credit widget will be visible only when: 1. The widget scripts exist on the relevant pages. 2. The customer is logged in to their account on your site. 3. The customer has received store credit or gift cards through ReturnGO. ![](https://support.returngo.ai/hs-fs/hubfs/credit%20widget-png.png?width=312&height=147&name=credit%20widget-png.png) Hiding the store credit widget will involve adding some code, which you can find [**here**](https://static.returngo.ai/master.returngo.ai/style-customization.html). ### Requirements and Limitations The refund to store credit feature has requirements and limitations:  - Each customer gets a discount code for the store credit and can use it at checkout. - Shopify limitations: - ReturnGO's store credit is built on Shopify’s fixed-value discount solution. - - Shopify allows only one discount code per purchase, regardless of its discount type. **Note:** For Shopify stores, you can also refund customers to the store credit balance on their Shopify customer account, instead of a discount code. Learn more about **[Refund to Account Store Credit.](https://support.returngo.ai/refund-to-shopify-store-credit?hsLang=en)** ### Configuring Refund to Store Credit There are many settings you can configure to manage how the store credit resolution will behave in your returns flow.  To configure refunds to store credit:  1. Go to [**Settings \> Resolutions**](https://app.returngo.ai/dashboard/settings/resolutions). 2. Open the *Return Resolutions* section. 3. Click **REFUND TO STORE** **CREDIT** or create a new resolution.  ![Configuring Refund to Store Credit](https://support.returngo.ai/hs-fs/hubfs/Configuring%20Refund%20to%20Store%20Credit.png?width=644&height=294&name=Configuring%20Refund%20to%20Store%20Credit.png) 4. Set the internal name for the resolution, so you'll be able to identify it. 5. Set the display name for the resolution, which is how customers will see it in your portal. 6. Edit the description, which customers will see in your portal.  ![](https://support.returngo.ai/hs-fs/hubfs/Store%20credit%20settings-png.png?width=662&height=466&name=Store%20credit%20settings-png.png) 7. Set the refund type to *Credits*. 8. Define the amount you want to offer the customer. You can use this to incentivize customers to choose this refund type. 9. Click on the *save* icon to save your changes.![](https://support.returngo.ai/hs-fs/hubfs/Store%20credit%20settings%202-png.png?width=670&height=549&name=Store%20credit%20settings%202-png.png) You can use the store credit resolution you created to build your [**Return Policy**](https://support.returngo.ai/return-policy?hsLang=en) where you can configure additional settings such as eligibility rules, fees, and more.  ### Setting the Validity Period of the Store Credit You can set the validity period of store credit. To set the validity period of store credit:  1. Go to **[Settings \> General](https://app.returngo.ai/dashboard/settings/store).** 2. Open the *Refund Alternatives* section. 3. In the return credits expiration section, edit how long customers have to use the credits you issued to them (e.g. 2 months). 4. Click on the *save* icon to save your changes. ![Setting the Validity](https://support.returngo.ai/hs-fs/hubfs/Setting%20the%20Validity.png?width=670&height=228&name=Setting%20the%20Validity.png) ### Setting the Refund Limit for Store Credit You can configure the limit for manual store credit refunds. This affects the *Available Amount* in the [**refund calculator**](https://support.returngo.ai/refund-calculator?hsLang=en), enabling you to manually issue a refund that is higher than the paid amount, but with a certain limit to prevent accidentally issuing excessive refunds. To configure the refund limit: 1. Go to **[Settings \> General.](https://app.returngo.ai/dashboard/settings/store)** 2. Open the *Refund Alternatives* section. 3. Under *Store Credit*, set the *Limit Manual Refunds* by percentage. 4. Click on the *save* icon to save your changes. ![Setting the Refund Limit](https://support.returngo.ai/hs-fs/hubfs/Setting%20the%20Refund%20Limit.png?width=644&height=219&name=Setting%20the%20Refund%20Limit.png) ### Adding Store Credit You can add to your customers’ store credit from your ReturnGO dashboard. To add store credit:  1. Go to [**Analytics \> Credits**](https://app.returngo.ai/dashboard/analytics/credits). 2. Search for the customer ID. 3. Click on the **+/- BUTTON** in the *Actions* column. ![Adding store credit](https://support.returngo.ai/hs-fs/hubfs/Adding%20store%20credit.png?width=670&height=336&name=Adding%20store%20credit.png) 1. Choose *Issue Credits* from the drop-down list. 2. Type the amount you want to add. 3. Write a comment to explain why you adjusted the customer’s store credit balance. Customers will be able to see this note on their transactions page. 4. Click on **ADJUST BALANCE.** **![Update Refund to Store Credit2](https://support.returngo.ai/hs-fs/hubfs/Update%20Refund%20to%20Store%20Credit2.png?width=586&height=436&name=Update%20Refund%20to%20Store%20Credit2.png)** ### Adjusting Store Credit You can delete or withdraw a customer’s store credit:  1. Go to [**Analytics \> Credits**](https://app.returngo.ai/dashboard/analytics/credits). 2. Search for the customer ID. 3. Click on the **+/- BUTTON** in the *Actions* column. ![Adding store credit](https://support.returngo.ai/hs-fs/hubfs/Adding%20store%20credit.png?width=670&height=336&name=Adding%20store%20credit.png) 1. Choose *Withdraw Credits* from the drop-down list. 2. Type the amount to be removed. 3. Write a comment to explain why you adjusted the customer’s store credit balance. Customers will be able to see this note on their transactions page. 4. Click on **ADJUST BALANCE.**  ![Update Refund to Store Credit3](https://support.returngo.ai/hs-fs/hubfs/Update%20Refund%20to%20Store%20Credit3.png?width=576&height=425&name=Update%20Refund%20to%20Store%20Credit3.png) ### Viewing Store Credit There are two ways to view your customers' store credit:  1.   You can search for the customer ID in [**Analytics \> Credits**](https://app.returngo.ai/dashboard/analytics/credits). This page will show you all the discount codes, credit balance, and gift cards.  2.   You can search for the discount code in **Shopify Admin \> Discounts**. - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO