Can a customer get a refund for Return Guard if they don’t return the item? Can they use it for another item or order?
No, Return Guard fees aren’t refundable and can’t be transferred to another item or order. It works like insurance—customers pay a small fee at checkout for the option to return their item for free. If they don’t use it, the fee is not refunded.
Can a shopper add Return Guard after placing an order?
No, Return Guard must be selected when placing the order. If they don’t add it when placing the order, they will have to pay return fees if they decide to return an item later.
Can Return Guard be offered only for orders above a certain amount?
ReturnGO does not currently support restricting Return Guard based on the order total.
Does Return Guard apply to all return methods and resolutions?
Yes. When the customer pays the Return Guard fee at checkout, the first return for that order is free, regardless of the return method or resolution. This includes refunds, exchanges, pre-paid label shipments, no shipment required, and any other supported return scenarios.
Does Return Guard apply to gift returns, in cases where the original buyer is not the one requesting the return?
Yes, Return Guard applies to gift returns, as it is linked to the order. The return is covered regardless of whether the original buyer or the gift recipient initiates the return.
How much does Return Guard cost per month?
The Return Guard plan is completely free. The only thing you get charged for is labels and coverage fees that you collected from customers.