Return Portal (Classic)

Last Updated: May 13, 2025

The Classic portal is ReturnGO’s legacy return portal, providing comprehensive features for managing returns, exchanges, and refunds. While it offers a functional and reliable experience, the new Edge portal introduces a more modern design for an enhanced user experience.

This article refers to the Classic portal. If you're using the Edge portal, learn more in the Edge Portal article.

Classic Portal

Requirements

This portal is the default for all merchants who installed ReturnGO before April 28th, 2025. If you would like to switch to the new Edge portal, please contact support.

Capabilities

The Classic portal supports:

  • All ReturnGO features

Customizing Your Return Portal

You can customize the appearance of your Classic return portal to align with your store’s branding and design preferences. This includes customizing the layout, background, fonts, and font colors. 


Additionally, you can edit and translate the text displayed in the portal and emails to provide a consistent branded experience throughout the returns process.

Embedding the Portal

Instead of using ReturnGO’s built-in portal setup, you can embed your Classic portal into a custom page on your website. 

Troubleshooting

For any other issues, feel free to contact ReturnGO support through chat or email. 

FAQs

How can I tell which return portal I’m using?

If you installed ReturnGO before April 28, 2025, you're most likely using the Classic portal.

If you installed ReturnGO after April 28, 2025, you're most likely using the Edge portal. 

You can also tell which portal you’re using based on the visual appearance of the portal.

Contact support to confirm if you’re not sure which portal your store is using.

  

What is the difference between the Classic portal and the Edge portal?

The Edge portal provides a better design and a smoother user experience, while the Classic portal offers more advanced functionality and customization options.

  

Can I switch between the Classic and Edge portals?

Yes, you can switch between portals by contacting ReturnGO support.

  

Will my settings transfer if I switch portals?

Yes, your settings will be kept when switching between the Classic and Edge portals, so you won’t have to do anything.