--- title: Return to Drop-Off Location description: Return to Drop-Off Location is a return method that enables customers to bring the returned item to a drop-off point such as a physical store location. --- [Skip to content](https://support.returngo.ai/return-to-drop-off-location#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Returns Management](https://support.returngo.ai/returns-management?hsLang=en) 3. [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) # Return to Drop-Off Location Last Updated: April 7, 2026 *Return to Drop-Off Location*is a return method that enables customers to bring the returned item to a drop-off point such as a physical store location.  You can configure this return method’s display texts and the shipping instructions to be sent in emails. ### Configuring Return to Drop-Off Location To configure *Return to Drop-Off Location*:  1\.  Go to **[Settings \> Return Methods.](https://app.returngo.ai/dashboard/settings/return-methods)** 2\.  Open the *Return to drop-off* *location* section. 3.  Click on the specific return method you want to edit, or click **ADD RETURN METHOD**. ![Return to Drop-Off Location](https://support.returngo.ai/hs-fs/hubfs/Return%20to%20Drop-Off%20Location.png?width=670&height=333&name=Return%20to%20Drop-Off%20Location.png) 4. In the *Details* section:  a. Edit the internal name.  b. Edit the display name.  c. Edit the description.  d. Set the return method type to *Return to Drop-Off Location.*  e. Set where to get the drop-off location from. ![Return to Drop-Off Location 2](https://support.returngo.ai/hs-fs/hubfs/Return%20to%20Drop-Off%20Location%202.png?width=670&height=320&name=Return%20to%20Drop-Off%20Location%202.png) **Tip:** If you are using a third-party drop-off integration via API, you can set up [**ReturnGO QR codes**](https://support.returngo.ai/returngo-qr-codes?hsLang=en) here for a smooth drop-off experience.  f. Define whether to include a packing slip. ![Return to Drop-Off Location 3](https://support.returngo.ai/hs-fs/hubfs/Return%20to%20Drop-Off%20Location%203.png?width=670&height=232&name=Return%20to%20Drop-Off%20Location%203.png) 5\. Open the *Return Address and Restocking Location* section. 6\. Select your return address.  **Note:** You can set your return address to a custom address. If you choose a custom address, make sure to include the return address in the shipping instructions below 7\. Select your restocking location. 8\. Set whether to *Update WMS/3PL/ERP.* *![Return to drop off updated 1](https://support.returngo.ai/hs-fs/hubfs/Return%20to%20drop%20off%20updated%201.png?width=670&height=394&name=Return%20to%20drop%20off%20updated%201.png)* 9\. Open the *Shipping Instructions* section. 10\. Edit the content as needed. If you are using a custom address for the return address, add your custom return address in the content field along with any other relevant instructions. **Note:** The shipping instructions will be included in the approval email when this return method is used.  11\. Click on the *save* icon to save your changes. ![Return to drop off 2](https://support.returngo.ai/hs-fs/hubfs/Return%20to%20drop%20off%202.png?width=670&height=384&name=Return%20to%20drop%20off%202.png) Once set, you can start using it as the default return method for your policy rules in your [**Return Policy**](https://app.returngo.ai/dashboard/settings/policy-rules)**.**  - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO