By default, automated customer notifications are sent from a ReturnGO email address. You can customize this address to display your business domain.
How to Change Your "From" Address
The process of changing the “From” address involves:
1. Contact ReturnGO support with the relevant domain.
ReturnGO will authenticate your domain by generating DKIM (DomainKeys Identified Mail), and you will need to update your DNS (Domain Name System) and SPF (Sender Policy Framework) records. This ensures that your emails are recognized as legitimate and originate from your authorized domain.
2. Update your domain’s DNS records to include the necessary DKIM information, which ReturnGO support will provide. Check your domain provider's instructions for updating DNS records.
Example DKIM information:
3. Update your domain's SPF records to add "include:amazonses.com ~all". Check your domain provider's instructions for updating records.
Example SPF records:
| TXT example.com ==> v=spf1 a mx include:_spf.google.com include:amazonses.com ~all |
4. Create a DMARC policy, which tells the receiving mail server what to do with messages that SPF and DKIM can’t authenticate. Learn more here.
5. After you update your DNS records, ReturnGO will verify it and update your "From" address for customer emails.