--- title: Sending Emails From Your Domain description: By default, automated customer notifications are sent from a ReturnGO email address. You can customize this address to display your business domain. --- [Skip to content](https://support.returngo.ai/sending-emails-from-your-domain#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en) 3. [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) # Sending Emails From Your Domain Last Updated: April 22, 2026 By default, automated customer notifications are sent from a ReturnGO email address. You can customize this address to display your business domain. ### How to Change Your "From" Address ![](https://support.returngo.ai/hs-fs/hubfs/From%20email-png-1.png?width=554&height=123&name=From%20email-png-1.png) The process of changing the “From” address involves: 1\. [**Contact ReturnGO support**](https://support.returngo.ai/contacting-returngo-support?hsLang=en) with the relevant domain and the From email address you want updated. ReturnGO will authenticate your domain by generating DKIM (DomainKeys Identified Mail), and you will need to update your DNS (Domain Name System) and SPF (Sender Policy Framework) records. This ensures that your emails are recognized as legitimate and originate from your authorized domain. 2\. Update your domain’s DNS records to include the necessary [**DKIM**](https://support.google.com/a/answer/174124?hl=en&ref_topic=2752442&sjid=13976330894899168374-EU) information, which ReturnGO support will provide. Check your domain provider's instructions for updating DNS records. **Example DKIM information:** | Type | Name | Value | | --- | --- | --- | | CNAME | [uedq3jzlorryjpyoglzvscmzdqdgrug7.\_domainkey.example.com](http://uedq3jzpornyjploglzvscmzdqdgrug7._domainkey.nudelucy.co.nz?hsLang=en) | [uedq3jzlorryjpyoglzvscmzdqdgrug7.](http://uedq3jzpornyjploglzvscmzdqdgrug7._domainkey.nudelucy.co.nz?hsLang=en)[dkim.amazonses.com](http://uedq3jzpornyjploglzvscmzdqdgrug7.dkim.amazonses.com) | | CNAME | [ufjwplyku6en7hyqtu5rqa4fwvibojj5.\_domainkey](http://ufjwplytg6en7hyqcu5rqa4fwvibojj5._domainkey.nudelucy.co.nz?hsLang=en)[.example.com](http://uedq3jzpornyjploglzvscmzdqdgrug7._domainkey.nudelucy.co.nz?hsLang=en) | [ufjwplyku6en7hyqtu5rqa4fwvibojj5.](http://ufjwplytg6en7hyqcu5rqa4fwvibojj5._domainkey.nudelucy.co.nz?hsLang=en)[dkim.amazonses.com](http://ufjwplytg6en7hyqcu5rqa4fwvibojj5.dkim.amazonses.com) | | CNAME | [a7p54igtr4xufrsqfvh6kjglxzsqty4h.\_domainkey](http://a7p54igts4xufrsqfvh6njnlxzsqty4h._domainkey.nudelucy.co.nz?hsLang=en)[.example.com](http://uedq3jzpornyjploglzvscmzdqdgrug7._domainkey.nudelucy.co.nz?hsLang=en) | [a7p54igtr4xufrsqfvh6kjglxzsqty4h.](http://a7p54igts4xufrsqfvh6njnlxzsqty4h._domainkey.nudelucy.co.nz?hsLang=en)[dkim.amazonses.com](http://a7p54igts4xufrsqfvh6njnlxzsqty4h.dkim.amazonses.com) | 3\. Update your domain's [**SPF**](https://support.google.com/a/answer/33786?hl=en&ref_topic=10685331&sjid=13976330894899168374-EU) records to add "include:amazonses.com ~all". Check your domain provider's instructions for updating records. **Example SPF records:** | TXT example.com ==\> v=spf1 a mx include:\_spf.google.com include:amazonses.com ~all | | --- | 4\. Create a DMARC policy, which tells the receiving mail server what to do with messages that SPF and DKIM can’t authenticate. Learn more **[here](https://support.google.com/a/answer/10032169?hl=en)**. 5\. After you update your DNS records, ReturnGO will verify the records with AWS. 6\. If the verification is successful, ReturnGO will update your "From" address for customer emails. **Note:** If the records are not successfully verified, ReturnGO will let you know and you will need to start the process over. - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO