Billing

Last Updated: March 11, 2025

The Billing History page shows an overview of all invoices issued for your ReturnGO account, along with some basic information about your plan, usage, and cost.

Billing page

Capabilities 

On the Billing History page, you can view your billing history in the form of a table, including the  following details: 

  • Month 
  • Amount
  • Plan
  • Plan Type
  • Returns Quota
  • Returns Usage
  • Plan Price
  • Excess Usage Price
  • Excess Usage Charge 
  • Add Ons
  • Total 
  • Details

Access Your Billing History

To access your billing history: 

  1. Click on your email address at the top-right corner of your ReturnGO dashboard. The account menu will open. 
  2. In the account menu, click BILLING HISTORY. 

Billing page menu 2

Download Your Billing History 

On the Billing History page, you can download your billing history information in a CSV file.  

The CSV file can be opened by most spreadsheet software to present the data in a table format. 

To download your billing data: 

1.  Go to Account > Billing History

Billing page menu

2.  Click REPORT.

             a. The billing report will be downloaded in CSV format. 

Billing Report

Plan Types

ReturnGO offers two types of plans: subscription-based and usage-based plans.

Subscription Plans

Most of ReturnGO’s plans are subscription-based, meaning you pay a fixed fee regularly. This may be a monthly, annual, or custom billing schedule, depending on your contract. 

  

Subscription plans offer consistent pricing, giving you access to a predefined set of features and a returns quota.


You can review your subscription plan details on the Subscription Plans page, where you can find a summary of pricing details and included features.

  

Each plan may include the following details, depending on the plan type:

  • Returns quota
  • Price
  • Charges for excess returns (if applicable)
  • Plan description (included features)

For subscription plans, your returns quota covers a set number of returns - beyond that, you pay for excess returns.

Usage-Based Plans

Return Guard is a unique, usage-based plan with no monthly fee or returns quota. Instead, you are billed based on usage for Return Guard fees and return labels each month. 

Monthly vs Excess Usage Costs

For Shopify stores, ReturnGO charges you via Shopify and will bill you on your Shopify billing date.

  

Two types of charges for ReturnGO will appear in your Shopify invoice. These are the monthly subscription and usage charges.

Monthly Subscription

ReturnGO will charge you the cost of your monthly subscription plan on the billing day. 

  

If you downgraded or upgraded plans between billing days, the price will be prorated. For Shopify stores, Shopify will determine your price based on the time your current plan took effect relative to your billing cycle.

Usage

Usage charges refer to usage that occurred in the previous month. For example, you will be charged in September for the usage of August. 

   

Usage charges apply to:

  • Excess returns (returns beyond your monthly quota)
  • Ship by ReturnGO labels
  • Return Guard fees

If the number of returns your customers generated is greater than the number of returns in your returns quota, ReturnGO will bill you for excess returns usage, as defined in your subscription plan.

Sample Scenario

Say you're on a subscription plan that includes:

  • 25 returns per month 
  • $0.50 per excess return 
  • No upgrades/downgrades within the past month

You received 35 return requests in the month of August. Your excess returns billing would be calculated this way:

   

Excess returns billing = (actual usage-included returns quota) x excess usage price 

Excess returns billing = (35-25) x $0.50 

Excess returns billing = $5.00

Billing Effects of Switching Plans

What will happen if I upgrade/downgrade my plan?

ReturnGO will charge the cost for your monthly subscription in proration. 

  

When you upgrade/downgrade your plan on Shopify, Shopify will calculate the remaining days until the next billing cycle, and then either charge more for the remaining days (for an upgrade) or keep the price difference as app credit (for a downgrade).

What will happen if I switch plans?

When you switch plans, your monthly returns quota changes. ReturnGO determines your excess usage on the returns count within a calendar month. 

  

Your excess usage charges will be affected by the plan switching date:

  • If your plan was switched during the counted month, your excess usage will be calculated based on your new plan's quota. 
  • If your plan was switched after the month's count was finished, your excess usage will be calculated according to your old plan's quota.