The Billing History page shows an overview of all invoices issued for your ReturnGO account, along with some basic information about your plan, usage, and cost.
Capabilities
On the Billing History page, under the Plan Charges tab, you can view your billing history in the form of a table, including the following details:
- Month
- Plan
- Amount
- Plan Type
- Returns Quota
- Returns Usage
- Plan Price
- Excess Usage Price
- Excess Usage Charge
- Add Ons
- Total
- Details
Access Your Billing History
To access your billing history:
- Click on your email address at the top-right corner of your ReturnGO dashboard. The account menu will open.
- In the account menu, click BILLING HISTORY.
- On the Billing History page, click the PLAN CHARGES tab to view your billing details.
Download Your Billing History
On the Billing History page, you can download your billing history information in a CSV file.
The CSV file can be opened by most spreadsheet software to present the data in a table format.
To download your billing data:
1. Go to Account > Billing History.
2. Click the PLAN CHARGES tab.
3. Click REPORT.
a. The billing report will be downloaded in CSV format.
Plan Types
ReturnGO offers two types of plans: subscription-based and usage-based plans.
Subscription Plans
Most of ReturnGO’s plans are subscription-based, meaning you pay a fixed fee regularly. This may be a monthly, annual, or custom billing schedule, depending on your contract.
Subscription plans offer consistent pricing, giving you access to a predefined set of features and a returns quota.
You can review your subscription plan details on the Subscription Plans page, where you can find a summary of pricing details and included features.
Each plan may include the following details, depending on the plan type:
- Returns quota
- Price
- Charges for excess returns (if applicable)
- Plan description (included features)
For subscription plans, your returns quota covers a set number of returns - beyond that, you pay for excess returns.
Usage-Based Plans
Return Guard is a unique, usage-based plan with no monthly fee or returns quota. Instead, you are billed based on usage for Return Guard fees and return labels, either through your eCommerce billing or through your Wallet.
Monthly vs Excess Usage Costs
For Shopify stores, ReturnGO charges you via Shopify and will bill you on your Shopify billing date.
Two types of charges for ReturnGO will appear in your Shopify invoice. These are the monthly subscription and usage charges.
Monthly Subscription
ReturnGO will charge you the cost of your monthly subscription plan on the billing day.
If you downgraded or upgraded plans between billing days, the price will be prorated. For Shopify stores, Shopify will determine your price based on the time your current plan took effect relative to your billing cycle.
Usage
Usage charges refer to usage that occurred in the previous month. For example, you will be charged in September for the usage of August.
Usage charges apply to:
- Excess returns (returns beyond your monthly quota)
- Ship by ReturnGO labels
- Return Guard fees
If the number of returns your customers generated is greater than the number of returns in your returns quota, ReturnGO will bill you for excess returns usage, as defined in your subscription plan.
Sample Scenario
Say you're on a subscription plan that includes:
- 110 returns per month
- $1.25 per excess return
- No upgrades/downgrades within the past month
You received 135 return requests in the month of August. Your excess returns billing would be calculated this way:
Excess returns billing = (actual usage-included returns quota) x excess usage price
Excess returns billing = (135 - 110) × $1.25
Excess returns billing = 25 × $1.25 = $31.25
ReturnGO will bill you $31.25 for excess returns, in addition to the base subscription fee for your plan.
Included Returns in Usage Count
It’s important to note that all plans include a quota of returns (RMAs) each month, and returns usage is based on the number of RMAs created during the billing period.
Note: Any RMA that was created is counted in the returns usage, including RMAs that were later canceled or rejected.
Shopify Plan Cap
When installing ReturnGO on Shopify, you may see the number $50,000 as a monthly cap. This is the Shopify plan cap, a maximum monthly charge limit required by Shopify. This represents the highest amount that ReturnGO is authorized to charge your store within a billing period. It does not reflect your actual monthly charges.
Example:
Let’s say you're on the Pro plan, which includes 300 returns per month.
If your store processes 1,000 returns in a certain month:
- Your quota covers 300 returns.
- You exceeded the quota by 700 returns.
- If your excess return rate is $1.25, you will be charged:
700 × $1.25 = $875 in excess usage fees
This charge will appear in your Shopify invoice, along with any other costs (e.g., for shipping labels or Return Guard).
Free Trial Terms and Usage Charges
All paid plans have a 14-day free trial. After the trial, plans are billed on a monthly or annual basis.
The free trial includes all the same features and limitations as the selected plan, including billing for excess returns. If you exceed your plan’s monthly returns quota during the trial, you will be charged for the excess returns usage.
Note: If you are currently on the Return Guard plan and switch to another ReturnGO plan, you will automatically receive a 14-day free trial.
Wallet
The Wallet is a prepaid balance used to pay for return shipping labels generated through Ship by ReturnGO and Ship by Return Guard.
The Wallet offers a flexible, platform-independent way to manage label charges using preloaded credits. Once a valid payment method is added, label charges are automatically deducted from your wallet balance instead of your eCommerce platform billing.
You can add credits manually or enable automatic recharges to ensure your wallet maintains sufficient funds.
Note: Only return label charges are deducted from the Wallet. All other ReturnGO charges, such as subscription fees and excess return usage, continue to be billed through your existing billing method.
You can view wallet transactions, including recharges, label deductions, and balance changes, by clicking Wallet History on the Billing page.
Billing Effects of Switching Plans
What will happen if I upgrade/downgrade my plan?
ReturnGO will charge the cost for your monthly subscription in proration.
When you upgrade/downgrade your plan on Shopify, Shopify will calculate the remaining days until the next billing cycle, and then either charge more for the remaining days (for an upgrade) or keep the price difference as app credit (for a downgrade).
What will happen if I switch plans?
When you switch plans, your monthly returns quota changes. ReturnGO determines your excess usage on the returns count within a calendar month.
Your excess usage charges will be affected by the plan switching date:
- If your plan was switched during the counted month, your excess usage will be calculated based on your new plan's quota.
- If your plan was switched after the month's count was finished, your excess usage will be calculated according to your old plan's quota.