Wallet provides a flexible, platform-independent way for you to pay for ReturnGO labels using preloaded credits. You can add credits to your Wallet and set up automatic recharges to ensure you don’t run out of funds. This offers more control and visibility over your label costs without relying on platform-based billing.
Requirements
This feature is currently in closed beta and not currently available to all merchants.
To use the Wallet feature, you need:
- A valid payment method for recharging the Wallet.
What Is Your ReturnGO Wallet?
The Wallet is a prepaid balance used to pay for return shipping labels generated through Ship by ReturnGO and Ship by Return Guard.
As soon as you configure a payment method for your Wallet, label charges will automatically be deducted from your Wallet instead of any other billing method, such as your eCommerce platform (e.g., Shopify).
Using the Wallet gives you access to better label rates, since Wallet payments aren’t subject to platform fees. It serves as an alternative to platform-based billing and makes it easier to manage your label charges in one centralized place.
Note: Only return label charges are paid through your Wallet. All other ReturnGO charges, such as subscription plan payments and excess RMAs, will continue to be billed through your existing billing setup (such as Shopify billing or invoice).
To avoid any issues with label generation, make sure to always keep enough credits in your Wallet. If there aren't sufficient funds in the Wallet to generate the required label, an error will appear and the label won’t be generated.
You can either add credits manually or configure automatic recharge settings based on your balance.
Tip: Enjoy $50 bonus credits the first time you charge your Wallet!
Wallet Overview
Your Wallet activity and balance are visible on the Billing page of your ReturnGO dashboard.
The Wallet section includes:
- Current Balance: The total amount of pre-paid credits available in your Wallet to pay for ReturnGO labels.
- Last Charge Date: The date your Wallet was last recharged.
- Auto Recharge Toggle: Indicates if auto-recharge is ON or OFF.
- Edit Button: Enables you to update your auto-recharge settings.
- Add Credits Button: Enables you to add credits manually with a one-time recharge.
- Wallet Status: Shows a status bar indicating how much credit you’ve used since your last recharge.
- Includes key markers:
- $0
- Recharge trigger: If Auto-Recharge is enabled, the status bar indicates how close you are to the next recharge trigger.
- Balance after last recharge: The total amount in your Wallet right after your most recent recharge. This includes your previous balance plus the amount you recharged.
- Includes key markers:
- Payment Method: Displays your saved card info with options to update or delete.
How It Works
When a return label is created, ReturnGO calculates the expected label cost based on your configuration (e.g., $5). This amount is reserved from your Wallet balance at the time of label creation.
Once the label is generated, the cost is confirmed and deducted from your Wallet.
If the final label cost is higher than the reserved amount (e.g., $10 instead of $5), and your Wallet doesn’t have enough funds to cover the full cost (e.g., only $7 available), ReturnGO will use all of your current Wallet balance and record the remaining amount (e.g., $3) as a label adjustment. This adjustment will appear in your billing through your eCommerce platform.
How to Set Up Your Wallet
To configure your Wallet:
- Go to Settings > Billing.
- In the Wallet section, click SET UP NOW.
- Add a payment method by entering your credit card details.
Note: Your payment details are not stored by ReturnGO. Payments are securely processed via Stripe.
4. Enable the Auto-recharge toggle if you want to automatically recharge your wallet when your balance runs low (recommended).
5. Set the Minimum Balance Threshold that will trigger a recharge.
6. Set the Recharge Amount to be added when your balance falls below the threshold.
- Minimum Recharge Amount: $100 (Or equivalent in your store currency)
- Maximum Recharge Amount: $2,000 (Or equivalent in your store currency)
Note: Make sure the Recharge Amount is equal to or greater than the Minimum Balance Threshold to avoid your balance dropping below the minimum again shortly after recharging.
7. Click CONFIRM to save your settings and add the initial credit amount to your Wallet.
Your Wallet balance will be updated immediately.
Note: When your Wallet balance falls below the Minimum Balance Threshold, your saved payment method is automatically charged the Recharge Amount.
Manually Adding Wallet Credits
To manually add credits to your Wallet:
- Go to Settings > Billing.
- In the Wallet section, click ADD CREDITS.
- Enter the one-time amount you want to add.
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- Minimum amount: $50 in your store currency
- Maximum amount: $2,000 in your store currency
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- Click CONFIRM to charge the amount and add the credits to your Wallet balance.
Your Wallet balance will be updated immediately.
Turning Off Auto-Recharge
To turn off auto-recharge:
- Disable the auto-recharge toggle.
- Click DISABLE AUTO RECHARGE in the confirmation pop-up.
Note: Disabling auto-recharge means your Wallet won’t be automatically topped up with credits anymore. If your balance gets too low, you may have issues creating ReturnGO labels.
Removing a Payment Method
To stop using the Wallet for label payments, you can remove the connected payment method from your Wallet. As long as a payment method is connected, ReturnGO assumes label charges should be deducted from your Wallet balance.
To remove a payment method:
- Click the trash icon next to the saved payment method.
- Click REMOVE PAYMENT METHOD in the pop-up.
Note: Removing your payment method will prevent you from adding credits to your Wallet. Any remaining balance will still be used to generate labels. Any label cost that cannot be deducted from your Wallet balance will be charged via your eCommerce platform’s billing.
Handling Payment Method Errors
If there's a problem charging your payment method, an orange bar will appear at the top of your Billing page letting you know that a payment failed.
If auto-recharge fails, ReturnGO will automatically retry the charge up to 5 times, and you will receive an email notification after the first failed recharge attempt.
- Click MORE DETAILS to view the exact error/s.
- If a charge fails, this pop-up also shows retry attempts. ReturnGO will automatically retry charging your payment method.
- Click UPDATE PAYMENT METHOD to add a different payment method.
- Updating the payment method is the quickest way to ensure successful payment.
- After updating the payment method, the system will automatically retry the payment.
- Click TRY AGAIN to retry charging.
- If you’ve resolved the issue with your current payment method, attempt the same charge again.
Multiple Wallets for Different Portals and Stores
Each ReturnGO portal has its own separate Wallet. If you have multiple portals on your ReturnGO account, you need to set up a Wallet for each portal separately.
For example, you can set up a Wallet for your US portal with one payment method, and a different Wallet with a separate payment method for your UK portal.
Wallet settings and balances are independent across portals and stores, giving you flexible control over how you manage label payments in different regions or business units.
Parent-Child Store Wallets
If you have multiple stores under one plan, each store has its own Wallet with a separate balance and payment method.
Label charges are first deducted from each store’s Wallet (if available). Any remaining balance (e.g., due to insufficient funds or label adjustments) is charged to the parent store’s eCommerce platform, consolidating all charges into a single billing cycle.
This setup allows for centralized billing while still maintaining independent Wallets per store.
Billing History
On the Billing page, you can see all Wallet transactions.
Click Wallet History to see all Wallet-related transactions, such as credits added, auto recharges, and label charges.
In the Wallet History section, you'll see the following columns:
- Date: The date and time when the transaction occurred.
- Type: The type of transaction, such as Recharge or Label creation.
- Description: Shows details about the transaction, including the RMA number if relevant. Clicking the RMA number will take you to the relevant RMA page.
- Total: The amount of the transaction. Amounts added to your Wallet appear in green. Amounts deducted from your Wallet appear in red.
- Balance: Your Wallet balance after that transaction was processed.
Note: You’ll receive a receipt from Stripe for every Wallet charge, whether it’s a one-time charge or an automatic recharge. Receipts are sent to the email associated with your ReturnGO account.