Connecting Multiple Stores Under One Plan

Last Updated: May 22, 2024

ReturnGO supports connecting multiple stores together under one subscription plan. This enables a group of related stores to share resources like return quotas and order tracking quotas.

The stores are set up with a parent-child relationship:

  • Parent store: The main store that is billed for the subscription and owns the main quota pools.
  • Child store: Additional stores connected to the parent store, use the parent store’s quotas, and do not have their own billing.


Key resources are shared between the connected stores while individual settings can be managed at the store level.

Connecting stores enables you to:

  • Manage multiple stores under one subscription plan.
  • Share return and order tracking quotas between stores.
  • Get volume pricing for additional stores.

Functionality & Limitations

  • The parent store is billed monthly or annually based on the subscription plan.
  • Return and order tracking quotas are shared between all connected stores.
  • Add-ons and excess usage are also billed only to the parent store.
  • Users and automation rules can be managed separately per store where available.
  • Child stores act as "free" additional stores under the parent's plan, as defined in the sales contract.
  • Parent stores can be connected to an unlimited number of child stores, and each child store can only be connected to one parent store.
  • Excess usage for each store is counted separately, and the parent store will be billed for all excess usage.
  • User quota is multiplied by the number of stores.
  • The parent store's owner-level user is automatically added as an owner-level user to the child store.
  • Parent store owner users can change stores using the store selector in the left menu.

How to Connect and Disconnect Stores

To get a plan that includes multiple connected stores, contact support.

Connecting an Additional Store

To connect a child store, contact support.

Once connected, the stores will share resources under the parent store's subscription plan.

Disconnecting a Store

To disconnect a child store, contact support.

The child store will no longer share the parent store’s plan and will need to sign up for its own subscription to continue use.

Billing and Usage

Billing and usage works the following way for connected stores:

  • The parent store is billed for all subscription fees.
  • Return and order tracking quotas are shared between all connected stores.
  • If quotas are exceeded, the parent store is charged for the excess.
  • Add-ons and excess fees are billed only to the parent store.
  • The parent store owner can view usage and billing for all connected stores.
  • Child stores can view their own analytics, but not billing.

The parent store is responsible for all billing-related things for itself and any connected child stores. Resources like quotas are shared, while user accounts and automations can be managed per store.

Add-Ons and Quotas

Add-on prices and quotas are multiplied by the total number of connected stores.


The quota of users is per store. Billing is per user, multiplied by the number of stores. The parent store will show the price per user and the total number of active users.

Example: If the parent store has 4 users and one connected store, the child store will also have 4 users, and the total number of users will be 8.


When activating add-ons from the parent store, the confirmation popup will display adjusted information depending on the number of connected stores. The price and quota of each add-on are multiplied by the number of connected stores.

Note: Add-ons are activated for all child stores at once, with no way to activate different add-ons per child store.

Child stores will see add-ons as disabled, and pricing for add-ons will not be shown.

Changing Subscription Plans

To change plans when there are connected stores, the parent store owner will need to contact ReturnGO support.

If the parent store changes subscription plans:

  • Any changes to quotas or add-ons apply to all connected stores.
  • Billing begins under the new plan immediately after the parent store owner accepts the change.
  • Child stores do not need to manually accept plan changes.