Ship by ReturnGO is ReturnGO’s built-in shipping solution that simplifies the process of handling return shipping by enabling you to manage return labels directly through ReturnGO, with no need for any integration.
Table of Contents
How to Enable Ship by ReturnGO
How to Set Up Ship by ReturnGO
Capabilities
Ship by ReturnGO supports:
- Automatic label creation
- QR codes for domestic return shipments
- Currently only supported by USPS, Canada Post, Evri, FedEx, UPS, and Australia Post
- Auto-select cheapest, fastest, or best value
- International shipping
- Currently supports forward labels only
- Delivered Duty Paid (DDP) and commercial invoices as needed
- Tracking return shipments directly in ReturnGO
- Viewing label costs and shipping details directly in ReturnGO
- Reimbursement for unused labels
- Using the Wallet to pay for return label
| Return Labels | Return Tracking | QR Codes | Auto-Select Service Level | International Shipping |
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See a full feature comparison with other shipping services.
Requirements
Merchants on the Starter plan are required to use Ship by ReturnGO. For all other plans, it is the default shipping solution, but it is optional.
If you are an existing ReturnGO user and would like access to Ship by ReturnGO, simply select a new plan from the Subscription Plans page or contact ReturnGO to enable it.
Ship by ReturnGO is included in all plans, but is optional in most plans. If you're on a Premium plan or higher, you can easily connect your own shipping contracts, carriers, or aggregators to ReturnGO.
Supported Countries
Ship by ReturnGO currently supports the following countries:
- United States
- Canada
- Hong Kong
- Singapore
- Australia
- New Zealand
- Austria
- Belgium
- Germany
- Spain
- France
- United Kingdom
- Italy
- Netherlands
- Andorra
- Monaco
Note: Some of the countries in this list require Ship by ReturnGO EU to be enabled.
ReturnGO is constantly expanding to support more countries and carriers. View the full list of supported countries, carriers, and service levels for more details.
Ship by ReturnGO EU
Ship by ReturnGO EU is a separate, EU-specific version of Ship by ReturnGO, designed to help you manage return shipments across Europe and the UK using ReturnGO’s built-in shipping solution.
Ship by ReturnGO EU can be enabled upon request.
Benefits
The benefits of Ship by ReturnGO include:
- Works out of the box – Comes preconfigured as ReturnGO’s built-in return label solution.
- No need for a third-party system – Eliminates the need for additional integration and maintenance with a centralized system that ensures consistency and accuracy.
- Enterprise rates – Utilizes ReturnGO’s enterprise account with many carriers worldwide, offering premium rates for return labels.
- Billing flexibility – Ship by ReturnGO offers two ways to pay for label charges: either through your eCommerce platform (such as Shopify) on a monthly basis, or automatically deducted from your Wallet at the time each label is generated.
- Credit for unused labels – When an RMA is canceled, the unused return label is automatically voided and you get credited for the label cost.
Learn more about why you should use Ship by ReturnGO here.
How Ship by ReturnGO Works
Ship by ReturnGO is ReturnGO's native shipping solution, seamlessly connecting behind the scenes to hundreds of carriers worldwide. Ship by ReturnGO enables you to generate return shipping labels automatically, using the most cost-effective and efficient carriers.
When a return request is made, ReturnGO automatically selects the most suitable service level (cheapest, fastest, or best value) according to your settings and generates the label or QR code.
Ship by ReturnGO is supported on all eCommerce platforms that ReturnGO supports. To set up Ship by ReturnGO on a platform other than Shopify contact ReturnGO support.
How to Enable Ship by ReturnGO
For New ReturnGO Users
If you just installed ReturnGO, Ship by ReturnGO should already be available in your account as the default return label solution. To start using it, review your return methods to ensure they are configured correctly and apply them to the relevant return policy rules. To enable Ship by ReturnGO EU, contact ReturnGO support.
For Existing ReturnGO Users
If you’re already using ReturnGO and would like access to Ship by ReturnGO, simply select a new plan from the Subscription Plans page, or contact ReturnGO to enable it.
How to Set Up Ship by ReturnGO
To set up Ship by ReturnGO, you don’t need to integrate or set up any additional services. If you have Ship by ReturnGO included in your plan, you can immediately access it within the ReturnGO dashboard and apply it to a return method.
Learn more about how to configure Ship by ReturnGO return methods and policy rules here.
Billing
Ship by ReturnGO labels are either charged as usage through your eCommerce platform on a monthly basis or automatically deducted from the Wallet at the time each label is generated.
Learn more about Ship by ReturnGO billing here.
Note: All labels generated will be billed to your account, as there is currently no test mode for label generation.
Label Expiration
Ship by ReturnGO labels expire 30 days after generation if they have not been used. ReturnGO automatically cancels unused labels after this period to ensure that expired labels do not incur charges.
How to View Return Shipments
Track all the labels and view a detailed breakdown, including individual costs and service levels used, on the Return Shipments page.
Shipping Rates
You can view Ship by ReturnGO's estimated return shipping rates for supported EU carriers here. Please note that these rates are estimates and are not guaranteed.
For other carriers, or to get a quote for Ship by ReturnGO's return shipping rates for your specific use case, please fill out the rate request form, and we’ll get back to you with an estimate.
Shipping Price Adjustments
The label cost at the time of label generation is based on estimated values for weight, dimensions, and packaging. When the package is brought to the post office for shipping, the label cost may need to be adjusted based on the actual weight and size of the package.
If such a situation occurs, the shipping costs will be adjusted accordingly, and the adjustment will be charged separately to your account and appear in your billing at the end of the month.
Tip: To minimize adjustments, ensure the default product weight and dimensions are accurately set in your return methods.
Shipping Size Limits
Each shipping carrier supported by Ship by ReturnGO has its own size and weight restrictions. If you have concerns about shipping size limits, please contact ReturnGO support.
View each carrier and service's size and weight restrictions here.
Tip: Ensure your return methods include accurate product weights and package dimensions that stay within the supported limits.
Ship by ReturnGO FAQs
For frequently asked questions and answers about Ship by ReturnGO, click here.
Troubleshooting
If you encounter any issues with labels or other aspects of Ship by ReturnGO, feel free to contact ReturnGO Support through chat or email. This is one of the key advantages of having your shipping solution built into the platform.