Ship by ReturnGO Overview

Ship by ReturnGO is ReturnGO’s built-in shipping solution that simplifies the process of handling return shipping by enabling you to manage return labels directly through ReturnGO, with no need for any integration.

Capabilities

Ship by ReturnGO supports:

• Automatic label creation
• QR codes
  • Currently only supported by Canada Post, Evri, and UPS (DAP US only).
• Auto-select cheapest, fastest, or best value
• International shipping
• Tracking return shipments directly in ReturnGO
• Viewing label costs and shipping details directly in ReturnGO
• Reimbursement for unused labels

Return Labels	Return Tracking	QR Codes	Auto-Select Service Level	International Shipping

See a full feature comparison with other shipping services.

Requirements

Ship by ReturnGO is included in all plans, but is optional in most plans. If you're on a Premium plan or higher, you can easily connect your own shipping contracts, carriers, or aggregators to ReturnGO. 

Benefits

The benefits of Ship by ReturnGO include:

• Works out of the box – Comes preconfigured as ReturnGO’s built-in return label solution.
• No need for a third-party system – Eliminates the need for additional integration and maintenance with a centralized system that ensures consistency and accuracy.
• Enterprise rates – Utilizes ReturnGO’s enterprise account with many carriers worldwide, offering premium rates for return labels.
• Can be billed from Shopify billing – Charges are processed through Shopify, keeping all your expenses in one place, just like other apps in your Shopify tech stack.
• Credit for unused labels – When an RMA is canceled, the unused return label is automatically voided and you get credited for the label cost.

Learn more about why you should use Ship by ReturnGO here.

How Ship by ReturnGO Works

Ship by ReturnGO is ReturnGO's native shipping solution, seamlessly connecting behind the scenes to hundreds of carriers worldwide. Ship by ReturnGO enables you to generate return shipping labels automatically, using the most cost-effective and efficient carriers. 

When a return request is made, ReturnGO automatically selects the most suitable service level (cheapest, fastest, or best value) according to your settings and generates the label or QR code.

Ship by ReturnGO is supported on all eCommerce platforms that ReturnGO supports. To set up Ship by ReturnGO on a platform other than Shopify contact ReturnGO support.

How to Enable Ship by ReturnGO

For New ReturnGO Users

If you just installed ReturnGO, Ship by ReturnGO should already be available in your account as the default return label solution. To start using it, review your return methods to ensure they are configured correctly and apply them to the relevant return policy rules.

For Existing ReturnGO Users

If you’re already using ReturnGO and would like access to Ship by ReturnGO, simply select a new plan from the Subscription Plans page, or contact ReturnGO to enable it.

How to Set Up Ship by ReturnGO

To set up Ship by ReturnGO, you don’t need to integrate or set up any additional services. If you have Ship by ReturnGO included in your plan, you can immediately access it within the ReturnGO dashboard and apply it to a return method.

Learn more about how to configure Ship by ReturnGO return methods and policy rules here. 

Billing

Ship by ReturnGO labels are charged as usage on a monthly basis.

Learn more about Ship by ReturnGO billing here.

How to View Return Shipments 

Track all the labels and view a detailed breakdown, including individual costs and service levels used, on the Return Shipments page.

Supported Countries

Ship by ReturnGO currently supports the following countries:

• United States
• Canada
• United Kingdom
• France
• Germany
• Belgium
• Netherlands
• Hong Kong
• Singapore
• Australia
• New Zealand

ReturnGO is constantly expanding to support more countries and carriers. View the full list of supported countries, carriers, and service levels for more information.

Ship by ReturnGO FAQs

For frequently asked questions and answers about Ship by ReturnGO, click here.

Troubleshooting

If you encounter any issues with labels or other aspects of Ship by ReturnGO, feel free to contact ReturnGO Support through chat or email. This is one of the key advantages of having your shipping solution built into the platform.