Ship by ReturnGO is ReturnGO’s built-in shipping solution that simplifies the process of handling return shipping by enabling you to manage return labels directly through ReturnGO, with no need for any integration.
Capabilities
Ship by ReturnGO supports:
- Automatic label creation
- QR codes
- Auto-select cheapest, fastest, or best value
- International shipping
- Tracking return shipments directly in ReturnGO
- Viewing label costs and shipping details directly in ReturnGO
| Return Labels | Return Tracking | QR Codes | Service Level Selection | International Shipping |
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See a full feature comparison with other shipping services.
Requirements
Starting March 10, 2025, any new merchants who select the Starter plan are required to use Ship by ReturnGO. For all other plans, it is the default shipping solution.
If you are an existing ReturnGO user and would like access to Ship by ReturnGO, please contact us.
How Ship by ReturnGO Works
Ship by ReturnGO is ReturnGO's native shipping solution, seamlessly connecting behind the scenes to hundreds of carriers worldwide. Ship by ReturnGO enables you to generate return shipping labels automatically, using the most cost-effective and efficient carriers.
When a return request is made, ReturnGO automatically selects the most suitable service level (cheapest, fastest, or best value) according to your settings and generates the label or QR code.
How to Set Up Ship by ReturnGO
To set up Ship by ReturnGO, you don’t need to integrate or set up any additional services. As soon as Ship by ReturnGO is enabled, you can immediately access it within the ReturnGO dashboard and apply it to a return method.
To configure Ship by ReturnGO per return method:
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Open the Ship with pre-paid label section.
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Click the pencil icon of the return method you want to edit or click ADD RETURN METHOD to create a new one.
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Open the Shipping Label Settings section.
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Set the Connection to Ship by ReturnGO.
- Choose which carriers and service levels you want to support
7. Select whether you want the system to automatically select the cheapest, fastest, or best-value carrier and service level.
8. Click the save icon to save your changes.
Billing
On the Billing page, you can see how much you were charged for labels each month. To view the relevant details and costs, click VIEW LABELS to open the Return Shipments page with the right filters in place for that month.
On the Return Shipments page, you can track all the labels and view a detailed breakdown, including individual costs and service levels used.
Ship by ReturnGO FAQs
What countries are covered by Ship by ReturnGO?
Ship by ReturnGO currently supports the following countries:
- United States
- Canada
- United Kingdom
- France
- Germany
- Belgium
- Netherlands
- Hong Kong
- Singapore
- Australia
- New Zealand
Is Ship by ReturnGO available for all return resolutions?
Yes, Ship by ReturnGO is available for all return resolutions. It supports every type of return option you offer, such as refunds, exchanges, and store credit.
How often are Ship by ReturnGO labels billed?
Ship by ReturnGO labels are charged as usage and billed monthly via Shopify.
Does Ship by ReturnGO support pay-on-scan labels?
Ship by ReturnGO doesn’t currently support pay-on-scan return labels. Label charges are added when the labels are generated, and billing is done monthly on your Shopify billing cycle.
Troubleshooting
If you encounter any issues with labels or other aspects of Ship by ReturnGO, feel free to contact ReturnGO Support through chat or email. This is one of the key advantages of having your shipping solution built into the platform.