--- title: Subscription Plans description: On the subscription plans page, you can manage your ReturnGO plan and upgrade to another plan as needed.  --- [Skip to content](https://support.returngo.ai/subscription-plans#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en) 3. [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) # Subscription Plans Last Updated: July 8, 2026 On the subscription plans page, you can manage your ReturnGO plan and upgrade to another plan as needed.  ### Capabilities The subscription plan page enables you to: - Review your current subscription plan details. - View and compare ReturnGO’s available plans. - Upgrade/downgrade your current subscription plan. - Request a custom plan. ### Information on the Subscription Plans Page Each plan on the subscription plans page shows the following details: - Returns quota - Price - Price per excess return (if applicable) - Plan description (which features are included) ### Billing Learn more about [**ReturnGO billing**](https://support.returngo.ai/billing-history?hsLang=en). ### Plan Types ReturnGO offers two types of plans: subscription-based and usage-based plans. #### Subscription Plans Most of ReturnGO’s plans are subscription-based, meaning you pay a fixed fee regularly. This may be a monthly or custom billing schedule, depending on your contract.  Subscription plans offer consistent pricing, giving you access to a predefined set of features and a returns quota. #### Free Trial Terms and Usage Charges All paid plans include a 14-day free trial. After the trial, plans are billed on a monthly basis. The free trial includes all the same features and limitations as the selected plan, including billing for excess returns. If you exceed your plan’s monthly returns quota during the trial, you will be charged for the excess returns usage. ### Viewing Your Subscription Plan To view your current subscription plan: 1. Click the *account *icon in the top-right corner of your ReturnGO dashboard. 2. Click **SUBSCRIPTION PLANS**. The *current plan* area shows your current subscription plan details, including pricing and included features. The *available plans* area shows all available ReturnGO plans, enabling you to compare them with your current plan. ### **Switching to a New Subscription Plan** Each subscription plan varies in its included monthly returns quota, features, and pricing. For Shopify stores, you can upgrade or downgrade your plan at any time. Once you approve the new billing, Shopify will take care of the monthly payment difference immediately or on the next billing, according to the change type. If you have [**add-ons**](https://support.returngo.ai/add-ons?hsLang=en) activated on your plan, the *Subscription Plan* page will reflect your existing add-ons and take into consideration the add-on features you have when showing you the comparison with other available plans. To upgrade or downgrade your subscription plan: 1. Go to the *Subscription Plans* page. 2. In the *available plans* area, look for the subscription plan you want to switch to. 3. Click **UPGRADE NOW**. You will be redirected to a confirmation page to confirm the billing. **Note:** If your current plan is not one of the available plans, **UPGRADE NOW** or **DOWNGRADE** will be replaced with **SELECT**. 4\. Click **ACCEPT** to accept the new billing.   **Note:**  If you don’t approve the billing in your eCommerce platform (i.e Shopify) immediately, you will see an **ACCEPT NEW PLAN** button the next time you visit your ReturnGO dashboard, which will redirect you to your store admin to approve the billing. The add-on features will not be available until you approve the billing. ![accept new plan](https://support.returngo.ai/hs-fs/hubfs/accept%20new%20plan.png?width=670&height=68&name=accept%20new%20plan.png) ### Mid-Cycle Upgrades and Downgrades #### Recurring Payments (Subscription) When upgrading or downgrading a subscription in the middle of a billing cycle, the payment is adjusted based on the relative time spent on each plan. **Example:** If you downgrade from a $100 plan to a $40 plan halfway through the month: - You’ll pay $50 for the first half of the month (half of $100) - Plus $20 for the second half (half of $40) - Total: $70. So if your billing cycle ends on the 7th, the calculation will be based on when you make the change during that month. #### Usage Payments Usage billing closes on the 5th of each month. If as of the 5th of the month you have exceeded your last month’s return quota, you will be charged for that usage. #### Upgrading Your Subscription Plan When you upgrade to a higher plan, the new charge is prorated based on the days left in your billing cycle. **Example:** If you start a 30-day billing cycle on a $5 plan and upgrade to a $15 plan on day 15: - You’ll pay $5 for the first 15 days. - For the remaining 15 days, you’ll pay the difference between the two plans: - $15 - $5 = $10 - Since you’re upgrading halfway through, you’ll pay half of that $10: - $10 ÷ 2 = $5. - Total: $10. ### Requesting a Custom Plan For high-volume requirements, you can reach out to the ReturnGO sales team to discuss your needs. To contact the sales team for a custom plan: 1. Go to **[Subscription Plans](https://app.returngo.ai/dashboard/subscription-plans).** 2. Click **CONTACT US.** 3. Explain the plan you need and leave your email address. 4. Click **SEND.**![Subscription plans page custom](https://support.returngo.ai/hs-fs/hubfs/Subscription%20plans%20page%20custom.png?width=655&height=301&name=Subscription%20plans%20page%20custom.png) ReturnGO’s sales team will be in touch with you within the next few days. - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO