General Information
Ship by ReturnGO simplifies return shipping management directly within the platform. Below are common questions on its features, pricing, and billing.
What are Ship by ReturnGO's rates?
To get a quote for Ship by ReturnGO's rates for your use case, fill out the rate request form and we’ll get back to you with an estimate.
Is Ship by ReturnGO available for all return resolutions?
Yes, Ship by ReturnGO is available for all return resolutions. It supports every type of return option you offer, such as refunds, exchanges, and store credit.
How is Ship by ReturnGO billed?
Ship by ReturnGO labels are billed as usage on a monthly basis through Shopify (contact your account manager to explore other payment options).
Does Ship by ReturnGO support pay-on-scan labels?
When a return label is cancelled, you will receive ReturnGO credit within 10-15 business days that can be applied towards your next ReturnGO payment.
What's the difference between cheapest and best value?
The difference between Ship by ReturnGO's cheapest and best value auto-select settings is:
- Cheapest means the system chooses the carrier and service level with the lowest cost for each label.
- Best value means the system chooses the carrier and service level with the best combination of price, speed, and other factors.
What is the pricing for Ship by ReturnGO?
All ReturnGO merchants are eligible to use Ship by ReturnGO at no added cost.
Why should I use Ship by ReturnGO?
Ship by ReturnGO enables you to manage return shipping directly through ReturnGO, saving you the hassle of dealing with integrations. Learn more here.
Do I have to use Ship by ReturnGO?
Ship by ReturnGO is the recommended shipping solution, but you can also connect any shipping carrier or aggregator you prefer. Ship by ReturnGO is optional on all plans except Starter.
Where can I see a report of my Ship by ReturnGO labels?
You can track all the labels and view a detailed breakdown, including individual costs and service levels used, on the Return Shipments page.
How are Ship by ReturnGO label costs calculated?
Label costs will vary depending on many factors such as carrier, service level, shipping addresses, and package dimensions. The carrier and service will be selected based on your chosen settings, either cheapest, fastest, or best value.
All label costs include a 10% ReturnGO fee and, if billed via Shopify, a processing fee. While Ship by ReturnGO may not always be the cheapest option, its value lies in the convenience of managing everything in one platform. If you prefer, you can connect your own carrier contracts directly through a ReturnGO Premium plan or higher.
Can I use Ship by ReturnGO for MCF label generation?
Yes, Ship by ReturnGO works with Amazon Multi-Channel Fulfillment (MCF).
Shipping & Carrier Support
Ship by ReturnGO offers seamless domestic and international return shipping. Below are details on carrier support and shipping options.
What countries are covered by Ship by ReturnGO?
Ship by ReturnGO currently supports the following countries:
- United States
- Canada
- United Kingdom
- France
- Germany
- Belgium
- Netherlands
- Hong Kong
- Singapore
- Australia
- New Zealand
ReturnGO is constantly expanding to support more countries and carriers. View the full list of supported countries, carriers, and service levels for more information.
Do you support international shipments?
Yes, Ship by ReturnGO supports international shipments, according to the list of supported carriers and countries.
Does Ship by ReturnGO generate commercial invoices for international returns?
Commercial invoices are automatically included for all international shipments.
Does Ship by ReturnGO support QR codes?
Ship by ReturnGO currently only supports QR codes via Canada Post, Evri, and UPS (DAP US only).
Can I use Ship by ReturnGO with my own shipping contracts?
To use your own carrier contracts, you'll need to integrate also an aggregator or direct carrier, and then you can choose which shipping connection you want to use for each return method.
Country Support
Ship by ReturnGO supports returns for merchants in various countries, including both domestic and international returns. Below are details on carrier support for specific locations:
Australia
Ship by ReturnGO supports return shipping in Australia through partnerships with over 10 major Australian carriers.
Learn more about Ship by ReturnGO for Australia.
Canada
Ship by ReturnGO supports domestic and international return shipping in Canada through carriers such as Canada Post, UPS, and FedEx.
Learn more about Ship by ReturnGO for Canada.
United Kingdom
Ship by ReturnGO supports domestic and international return shipping in the UK through carriers such as Evri, DPD, and other major logistics providers.
Learn more about Ship by ReturnGO for the UK.
United States
Ship by ReturnGO supports domestic and international return shipping in the US through carriers such as FedEx, UPS, USPS, and other major logistics providers.
Learn more about Ship by ReturnGO for the US.