General Information
Ship by ReturnGO simplifies return shipping management directly within the platform. Below are common questions on its features, pricing, and billing.
Is Ship by ReturnGO available for all return resolutions?
Yes, Ship by ReturnGO is available for all return resolutions. It supports every type of return option you offer, such as refunds, exchanges, and store credit.
How is Ship by ReturnGO billed?
Ship by ReturnGO labels are billed as usage on a monthly basis through Shopify (contact your account manager to explore other payment options).
Does Ship by ReturnGO support pay-on-scan labels?
When a return label is cancelled, you will receive ReturnGO credit within 10-15 business days that can be applied towards your next ReturnGO payment.
What's the difference between cheapest and best value?
The difference between Ship by ReturnGO's cheapest and best value auto-select settings is:
- Cheapest means the system chooses the carrier and service level with the lowest cost for each label.
- Best value means the system chooses the carrier and service level with the best combination of price, speed, and other factors.
What is the pricing for Ship by ReturnGO?
All ReturnGO merchants are eligible to use Ship by ReturnGO at no added cost.
What are Ship by ReturnGO's rates?
To get a quote of Ship by ReturnGO's rates for use cases, feel free to contact ReturnGO and to perform a rate calculation for you.
Why should I use Ship by ReturnGO?
Ship by ReturnGO enables you to manage return shipping directly through ReturnGO, saving you the hassle of dealing with integrations. Learn more here.
Where can I see a report of my Ship by ReturnGO labels?
You can track all the labels and view a detailed breakdown, including individual costs and service levels used, on the Return Shipments page.
Why is the total label cost on my Shipments report different from what I was charged?
The total on your ReturnGO Shipments report may not always match your final billing amount. This difference may occur due to Shopify’s 15% fee, which is applied separately.
Shipping & Carrier Support
Ship by ReturnGO offers seamless domestic and international return shipping. Below are details on carrier support and shipping options.
What countries are covered by Ship by ReturnGO?
Ship by ReturnGO currently supports the following countries:
- United States
- Canada
- United Kingdom
- France
- Germany
- Belgium
- Netherlands
- Hong Kong
- Singapore
- Australia
- New Zealand
ReturnGO is constantly expanding to support more countries and carriers. View the full list of supported countries, carriers, and service levels for more information.
Do you support international shipments?
Yes, Ship by ReturnGO supports international shipments, according to the list of supported carriers and countries.
Does Ship by ReturnGO support QR codes?
Ship by ReturnGO currently only supports QR codes via Canada Post, Evri, and UPS (DAP US only).
Can I use Ship by ReturnGO with my own shipping contracts?
To use your own carrier contracts, you'll need to integrate an aggregator or direct carrier instead.
Country Support
Ship by ReturnGO supports returns for merchants in various countries, including both domestic and international returns. Below are details on carrier support for specific locations:
Australia
Ship by ReturnGO supports return shipping in Australia through partnerships with over 10 major Australian carriers.
Do you support Australia Post?
While Australia Post is not currently supported, it is expected to be integrated by the end of Q3 2025. Until then, merchants can use alternative carriers for return shipping needs. You can view the full list of supported carriers here.
Does Ship by ReturnGO support both domestic and international returns in Australia?
Yes, merchants can process both domestic and international returns through Ship by ReturnGO’s supported carriers in Australia.
Canada
Ship by ReturnGO supports domestic and international return shipping in Canada through carriers such as Canada Post, UPS, and FedEx.
Do you support Canada Post?
Yes, Ship by ReturnGO supports Canada Post. You can view the full list of supported carriers here.
Can I use Ship by ReturnGO for both domestic and international returns in Canada?
Yes, Ship by ReturnGO enables merchants to manage both local and international returns using supported Canadian carriers.
United Kingdom
Ship by ReturnGO supports domestic and international return shipping in the UK through carriers such as Evri, DPD, and other major logistics providers.
Do you support Royal Mail?
While Ship by ReturnGO does not currently support Royal Mail, integration is expected to be available by the end of Q2 2025. Until then, merchants can still choose from several alternative carriers for return shipping within the UK and internationally.
You can view the full list of supported carriers here.
Can Ship by ReturnGO handle international returns for UK-based stores?
Yes, Ship by ReturnGO supports both domestic and international returns for UK merchants, allowing them to process returns from customers worldwide.
United States
Ship by ReturnGO supports domestic and international return shipping in the US through carriers such as FedEx, UPS, USPS, and other major logistics providers.
Do you support USPS?
Yes, Ship by ReturnGO supports USPS, as well as 15+ other major US carriers such as UPS and FedEx. You can view the full list of supported carriers here.
Does Ship by ReturnGO support international returns for US merchants?
Yes, Ship by ReturnGO allows US-based merchants to process both domestic and international returns through its supported carriers.