Your return methods define if and how customers will need to return the items.
There are 4 types of return methods:
- No Shipment Required
The customer doesn't need to ship back the item, instead keeping or donating the item. Read more here. - Return to Drop-Off Location
The customer brings the item back to a defined location such as a physical store location or drop-off location. Read more here. - Ship With Any Carrier
The customer ships the item back with any carrier of their choice. Read more here. - Ship With Pre-Paid Label
The customer ships back the items using a pre-paid return shipping label generated by the integrated shipping carrier. Read more here.
Configuring Return Methods
To configure your return methods:
- Go to the Settings > Return Methods.
- Click on the return method you want to edit.
3. Define the settings of the return method.
4. Click on the save icon to save your changes.
5. Go to the Return Policy page.
6. Click on the policy rule you want to edit.
7. Choose the return method to apply to that rule.
8. Click on the save icon.
