Your return methods define if and how customers will need to return the items.
There are 4 types of return methods:
- No Shipment Required
The customer doesn't need to ship back the item, instead keeping or donating the item. Read more here. - Return to Drop-Off Location
The customer brings the item back to a defined location such as a physical store location or drop-off location. Read more here. - Ship With Any Carrier
The customer ships the item back with any carrier of their choice. Read more here. - Ship With Pre-Paid Label
The customer ships back the items using a pre-paid return shipping label generated by the integrated shipping carrier. Read more here.
Configuring Return Methods
To configure your return methods:
- Go to the Return Methods page.
- Click on the return method you want to edit.
- Define the settings of the return method.
- Go to your Return Policy.
- Click on the relevant return policy rule, and choose the return method to apply to that rule.