Return Methods Overview

Your return methods define if and how customers will need to return the items. 

There are 4 types of return methods: 

  • No Shipment Required
    The customer doesn't need to ship back the item, instead keeping or donating the item. Read more here.
  • Return to Drop-Off Location
    The customer brings the item back to a defined location such as a physical store location or drop-off location. Read more here.
  • Ship With Any Carrier
    The customer ships the item back with any carrier of their choice. Read more here.
  • Ship With Pre-Paid Label
    The customer ships back the items using a pre-paid return shipping label generated by the integrated shipping carrier. Read more here.

Configuring Return Methods

To configure your return methods: 

  1. Go to the Return Methods page. 
  2. Click on the return method you want to edit.
  3. Define the settings of the return method.
  4. Go to your Return Policy.
  5. Click on the relevant return policy rule, and choose the return method to apply to that rule.