Return Methods Overview

Your return methods define if and how customers will need to return the items. 

There are 4 types of return methods: 

• No Shipment Required
  The customer doesn't need to ship back the item, instead keeping or donating the item. Read more here.
• Return to Drop-Off Location
  The customer brings the item back to a defined location such as a physical store location or drop-off location. Read more here.
• Ship With Any Carrier
  The customer ships the item back with any carrier of their choice. Read more here.
• Ship With Pre-Paid Label
  The customer ships back the items using a pre-paid return shipping label generated by the integrated shipping carrier. Read more here.

Configuring Return Methods

To configure your return methods: 

1. Go to the Settings > Return Methods.
2. Click on the return method you want to edit.

3. Define the settings of the return method.

4. Click on the save icon to save your changes.

5. Go to the Return Policy page.
6. Click on the policy rule you want to edit.

7. Choose the return method to apply to that rule.
8. Click on the save icon.

Mixed Resolutions and Return Methods

ReturnGO supports flexible return options. However, return methods cannot be mixed within a single return request (RMA).

Limitations

To ensure a smooth return process, note the following limitations:

1. Only one return method can be selected per RMA.
   Example: A customer cannot return one item using Ship with Pre-paid Label and another using Ship With Any Carrier for another in the same request. 
2. Only one refund type can be selected per RMA.
   Example: A customer cannot refund one item to store credit and another to a gift card in the same request. 
3. Refunds and exchanges can be mixed in the same RMA as long as there are no conflicting refund methods.
   Example: A customer exchanges one item with no price difference and gets a refund for another item. 
   1. If the exchange has a negative balance, it can be processed together with another refund request, but only if the refund method is the same for both the exchange price difference and the refund.
      Example: A customer exchanges one item and receives a refund for another, using store credit for both the exchange price difference refund and the item refund.