--- title: Compare-at Price Sales description: ReturnGO enables you to handle exchanges effectively when taking into account Compare-at Price sales. --- [Skip to content](https://support.returngo.ai/compare-at-price#main-content) English Show submenu for translations [Customer portal](https://support.returngo.ai/tickets-view?hsLang=en) ![ReturnGO Logo-1](https://support.returngo.ai/hs-fs/hubfs/ReturnGO%20Logo-1.png?width=198&height=30&name=ReturnGO%20Logo-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.returngo.ai/tickets-view) - Go to returngo.ai Go to returngo.ai Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.returngo.ai/?hsLang=en) 2. [Returns Management](https://support.returngo.ai/returns-management?hsLang=en) 3. [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) # Compare-at Price Sales Last Updated: April 5, 2026 ReturnGO enables you to handle returns and exchanges effectively when taking into account *Compare-at Price* sales. ### What is Compare-at Price? *Compare-at Price* (CaP) is a sale configuration on Shopify that shows customers how much they’re saving on a product that’s on sale. Unlike discounts (BxGy, Amount Off, etc.), this sale type doesn’t have any discount codes associated with it. Instead, you can set a flash sale where the discounted price becomes the current catalog price and the price it’s being compared to (the Compare-at Price) is displayed with a strikethrough. ![](https://support.returngo.ai/hs-fs/hubfs/Compare-at%20price%20example-png.png?width=654&height=660&name=Compare-at%20price%20example-png.png) ### How to Configure Compare-at Price Returns This feature is available as an [**add-on**](https://support.returngo.ai/add-ons?hsLang=en). To configure the settings for exchanges of items bought with a *Compare-at Price* sale:  1. Go to**[Settings \> General](https://app.returngo.ai/dashboard/settings/store)**. 2. Open the *Discounts* section. ![Configure Compare-at Price Returns](https://support.returngo.ai/hs-fs/hubfs/Configure%20Compare-at%20Price%20Returns.png?width=670&height=277&name=Configure%20Compare-at%20Price%20Returns.png) 3. Set the reference price you want to use for variant exchanges and for product exchanges. 4. Click on the *save* icon to save your changes. ![](https://support.returngo.ai/hs-fs/hubfs/cap%201-png.png?width=670&height=847&name=cap%201-png.png) For each type of exchange, you can configure the reference price used to calculate price differences for exchanges: - **Compare-at price -** The original compare-at price will be used. This enables customers to maintain the discount amount on exchanges. - **Catalog price at time of purchase -** The actual catalog price will be used, not the compare-at price. Discounts may not carry over with this setting. When set to *Compare-at Price*, here is how exchanges will be handled: - **Higher-priced new item -** A discount of up to the original discount amount is applied to the new item. - **Example 1 - New item does not have a CaP:** The original item was purchased for $60, with a compare-at price of $80 (a $20 discount). The new item has a catalog price of $80. To ensure an even exchange, the new item will receive a $20 discount during the exchange process, matching the original discount and creating an even exchange. - **Example 2 - New item does not have a CaP, and the price is higher than the difference of the original CaP**: The original item was purchased for $60, with a compare-at price of $80 (a $20 discount). The new item has a catalog price of $110. The new item will receive a $20 discount during the exchange process, and the customer will be charged the remaining $30 of the price difference. - **Example 3 - New item has a CaP:** The original item was purchased for $60, with a compare-at price of $80 (a $20 discount). The new item has a catalog price of $70 and a CaP of $100. The new item will receive a $20 discount during the exchange process, matching the original $20 discount, leaving a $10 price difference remaining between the new item's purchase price and the original item’s purchase price. - **Lower-priced new item -** No additional discount is given on the new item. - **Even exchanges -** No additional discount is given on the new item. **Note:** Refunds for items purchased with a *Compare-at Price* discount will be calculated using the paid price only. ### Portal Behavior For items purchased with a *Compare-at Price* sale, the portal will display the product prices with a strikethrough on the compare-at price, reflecting the sale discount similar to the storefront. ![Compare at price](https://support.returngo.ai/hs-fs/hubfs/Compare%20at%20price.png?width=450&height=202&name=Compare%20at%20price.png) ### Buy X, Get Y Discounts in Combination with Compare-at Price Sales In cases where the Y item in a **[Buy X, Get Y discount](https://support.returngo.ai/buy-x-get-y-bxgy?hsLang=en)** has a *Compare-at Price* sale, the Buy X Get Y (BxGy) logic can still be applied. The original item's paid price serves as the reference. When combining a CaP and BxGy discount: - If the price difference calculation is set to the paid price, no changes occur. - If set to catalog price, the behavior varies based on discount code requirements: For *Minimum number of items*, there is no impact on price changes. For *Minimum price*: - If the exchange item's price increases, the BxGy deal remains intact. - If the exchange item's price decreases within the free exchange range: - If the X item had a CaP, and there's a CaP on the new item, the customer must add money based on the price difference setting, based on your CaP settings (CaP price/catalog price). - If the X item had a CaP, but there's no CaP on the new item, the customer must add money based on the price difference setting, referencing the catalog price. - If the exchange item's price decreases outside the free exchange range: - If the X item had a CaP and there's a CaP on the new item, a refund will be given based on your CaP settings (CaP price/catalog price). This can potentially break the BxGy deal and require compensation. - If the X item had a CaP, but there's no CaP on the new item, a refund will be given based on the catalog price. This can also potentially break the BxGy deal and require compensation. - [Account & Setup](https://support.returngo.ai/account-setup?hsLang=en#main-content) - [Getting Started](https://support.returngo.ai/account-setup?hsLang=en#getting-started) - [Installing ReturnGO](https://support.returngo.ai/account-setup?hsLang=en#installing-returngo) - [Account Settings](https://support.returngo.ai/account-setup?hsLang=en#account-settings) - [Billing](https://support.returngo.ai/account-setup?hsLang=en#billing) - [Portal Customization](https://support.returngo.ai/account-setup?hsLang=en#portal-customization) - [Emails](https://support.returngo.ai/account-setup?hsLang=en#emails) - [FAQs](https://support.returngo.ai/account-setup?hsLang=en#faqs) - [Returns Management](https://support.returngo.ai/returns-management?hsLang=en#main-content) - [Processing Returns](https://support.returngo.ai/returns-management?hsLang=en#processing-returns) - [Return Portals](https://support.returngo.ai/returns-management?hsLang=en#return-portals) - [Advanced Returns Management](https://support.returngo.ai/returns-management?hsLang=en#advanced-returns-management) - [Return Methods](https://support.returngo.ai/returns-management?hsLang=en#return-methods) - [Return Policy](https://support.returngo.ai/returns-management?hsLang=en#return-policy) - [Automation](https://support.returngo.ai/returns-management?hsLang=en#automation) - [Inventory](https://support.returngo.ai/returns-management?hsLang=en#inventory) - [Return Reasons](https://support.returngo.ai/returns-management?hsLang=en#return-reasons) - [Warranty Management](https://support.returngo.ai/returns-management?hsLang=en#warranty-management) - [Return Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#main-content) - [Refunds](https://support.returngo.ai/return-resolutions?hsLang=en#refunds) - [Exchanges](https://support.returngo.ai/return-resolutions?hsLang=en#exchanges) - [Other Resolutions](https://support.returngo.ai/return-resolutions?hsLang=en#other-resolutions) - [Return Shipping](https://support.returngo.ai/return-shipping?hsLang=en#main-content) - [Ship by ReturnGO](https://support.returngo.ai/return-shipping?hsLang=en#ship-by-returngo) - [Shipping Labels](https://support.returngo.ai/return-shipping?hsLang=en#shipping-labels) - [Shipping Settings](https://support.returngo.ai/return-shipping?hsLang=en#shipping-settings) - [QR Codes](https://support.returngo.ai/return-shipping?hsLang=en#qr-codes) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#main-content) - [Shipping Integrations](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-integrations) - [Shipping Aggregators](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-aggregators) - [Shipping Carriers](https://support.returngo.ai/shipping-integrations?hsLang=en#shipping-carriers) - [Drop-Off Services](https://support.returngo.ai/shipping-integrations?hsLang=en#drop-off-services) - [Other Integrations](https://support.returngo.ai/other-integrations?hsLang=en#main-content) - [Helpdesk Integrations](https://support.returngo.ai/other-integrations?hsLang=en#helpdesk-integrations) - [3PL/WMS Integrations](https://support.returngo.ai/other-integrations?hsLang=en#3pl-wms-integrations) - [Fintech Integrations](https://support.returngo.ai/other-integrations?hsLang=en#fintech-integrations) - [Loyalty Integrations](https://support.returngo.ai/other-integrations?hsLang=en#loyalty-integrations) - [Marketing Integrations](https://support.returngo.ai/other-integrations?hsLang=en#marketing-integrations) - [ERP Integrations](https://support.returngo.ai/other-integrations?hsLang=en#erp-integrations) - [ReturnGO API](https://support.returngo.ai/other-integrations?hsLang=en#returngo-api) - [Order Tracking](https://support.returngo.ai/order-tracking?hsLang=en#main-content) - [Order Tracking Portal](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-portal) - [Order Tracking Notifications](https://support.returngo.ai/order-tracking?hsLang=en#order-tracking-notifications) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#main-content) - [Analytics](https://support.returngo.ai/analytics?hsLang=en#analytics) - [Reports](https://support.returngo.ai/analytics?hsLang=en#reports) - [Legacy Features](https://support.returngo.ai/legacy-features?hsLang=en) [![Chill listening crop-3](https://support.returngo.ai/hs-fs/hubfs/RETURNGO%20BLUE.png?width=162&height=24&name=RETURNGO%20BLUE.png "Chill listening crop-3")](https://returngo.ai) knowledge Base Copyright © 2026, ReturnGO