Export your RMA data and download reports to run tailored analytics, or for accounting, tax, or other business purposes.
How to Download Your Returns Report
To download a full report of all your RMAs:
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Go to Manage Returns.
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Click the ALL tab at the top area of the table.
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Click REPORT.
Depending on the amount of data to be exported, the system may take some time to prepare the export.
Tip: While the export is being processed, it is recommended not to take any other action in ReturnGO. For instance, try not to switch pages, change the filters, etc while the report is loading.
How to Download a Subset of Your Returns Data
To download a partial report of certain RMAs:
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Go to Manage Returns.
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Set the date range and any other filters needed.
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Click REPORT.
Troubleshooting Report Processing
If the report takes an unusually long time to process, this may be related to your browser cache and cookies. In such cases, a simple page refresh should resolve the issue. After refreshing, you should be able to download the desired report or see the download begin automatically.
Download the Billing Report
You can download the billing report in .csv format via the Billing page. You can then open the .csv text file using spreadsheet software like Microsoft Excel or other applications that present data in table format.