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      Downloading Reports

      Last Updated: January 22, 2025

      Export your RMA data and download reports to run tailored analytics, or for accounting, tax, or other business purposes.

      Download your RMA Data

      ReturnGO allows you to download all or a subset of your RMA data. 

      You’ll find this feature helpful for generating analytics and data reporting, or when you need to move your returns data elsewhere.

      How to Download Your RMA Data Report 

      To download a report of your RMAs:

      1. Go to Manage Returns.
      2. Filter the RMAs to show the RMAs you want a report on, and click REPORT.
        New Download a Returns Data Report
      3. Choose where to save the sheet on your device.
      4. Rename the sheet if necessary.
      5. Click SAVE.
        Copy of New Manage Returns Page2

      Note: The steps for saving the report on your device will depend on the exact browser and device you are using. 

      Once you’ve downloaded a report, you can download the report again or generate a new one with different filters.

      Additional Reports

      ReturnGO offers additional reports to provide deeper insights into your returns and transactions:

      Credits Report

      The credits report shows store credit info and balances.

      To download the credits report:

      1. Go to Analytics > Credits.
      2. Click REPORT.
        Credits Report
      3. Choose where to save the sheet on your device.
      4. Rename the sheet if necessary. 
      5. Click SAVE.
        Copy of New Manage Returns Page2

      Note: In the report, only customer IDs are shown for privacy reasons.

      Transactions Report

      The transactions report shows transactions (any movement of money i.e refunds) from customers who returned items.

      To download the transactions report:

      1. Go to Analytics > Transactions.
      2. Filter the date to show the transactions you want a report on.
      3. Filter transaction type to show the transactions you want a report on.
      4. Click TRANSACTIONS.
        Transactions Report
      5. Choose where to save the sheet on your device.
      6. Rename the sheet if necessary.
      7. Click SAVE.

        Saving Download 1

      Note: In the report, only customer IDs are shown for privacy reasons.

      Shipments

      The Shipments page lets you search, filter, and view key details for tracking return shipments with pre-paid label return methods.

      This page is not included by default in the ReturnGO dashboard. Contact ReturnGO Support to request access.

      To download the shipments report:

      1. Go to Shipments.
      2. Filter the shipments to show the shipments you want a report on.
      3. Click REPORT.

        Shipments Report
      4. Choose where to save the sheet on your device.
      5. Rename the sheet if necessary.
      6. Click SAVE.
        Sving Download 2

      Tracking Report

      The order tracking report provides detailed information about the status of tracked orders and is only available if you have both the Order Tracking product and the Shipments page. This report is downloaded from the Shipments page.

      Billing Report

      You can download the billing report in .csv format via the Billing page. You can then open the .csv text file using spreadsheet software like Microsoft Excel or other applications that present data in table format.

      To download your billing report:

      1. Go to Account > Billing History.
      2. Click REPORT.

        Billing3
      3. Choose where to save the sheet on your device.
      4. Rename the sheet if necessary.
      5. Click SAVE.

        Copy of New Manage Returns Page2

      Troubleshooting Report Processing

      If the report takes an unusually long time to process, this may be related to your browser cache and cookies. In such cases, a simple page refresh should resolve the issue. After refreshing, you should be able to download the desired report or see the download begin automatically.