Editing and Translating Texts

All of the text displayed in your return portal and emails can be edited and translated so that you can provide a consistent branded experience throughout the returns process.

Capabilities 

ReturnGO enables you to easily edit and translate all of the text that appears on your return portal, as well as in emails that are sent to customers. 

This enables you to provide a more personalized experience for your customers, using language that aligns with your brand's messaging and tone and is in the customer’s preferred language. 

Setting the Return Portal and Email Language

When setting up your return portal, you can select the specific languages that you want to make available to your customers. By default, the portal's language is automatically set based on the store language. 

Emails that are sent to the customer will be automatically set to the language that was selected on the portal, ensuring that your customers receive all communications in the language that they are most comfortable with. You can change the default portal language and which languages are offered.

To set the language displayed on your return portal and emails:

1. Go to Settings > Languages. 
2. Choose the language and toggle the button to enable it.
3. Choose which language to set as the default language.
4. Click on the save icon to save your changes.

Editing Text and Translations in Bulk 

ReturnGO enables you to download all customizable texts for editing and translation in bulk using spreadsheet software such as Excel or Google Sheets. 

This can be useful when you need to edit texts for multiple languages for your store’s return portal. 

1. Go to Settings > Languages. 
2. Click DOWNLOAD CURRENT CSV to download the CSV file containing your current texts.  
   
3. Save the CSV file to your computer. 
4. Open the CSV file on your computer using any spreadsheet software (e.g. Excel or Google Sheets). 
5. Edit the text in the CSV file. 
6. Save the edits you made in CSV format. 
7. Click UPLOAD FILE to upload the CSV file with your completed translations.

Editing Return Portal Texts and Translations

You can customize all the texts that appear in your return portal.

The translations file is the single source of truth for all Edge Portal texts. Modifying the CSV file is the only way to customize text and add translations, and all texts included in the file are displayed on the Edge Portal.

If you previously configured translations while using the Classic portal, make sure to update them, as the portals use different translation files.

To edit texts that are displayed in your return portal:

1. Go to Settings > Languages. 
2. Open the Edge Portal section.
3. Click DOWNLOAD CURRENT CSV to download the CSV file containing your current texts.

4. Save the CSV file to your computer.

5. Open the CSV file on your computer using any spreadsheet software (e.g. Excel or Google Sheets).

6. Edit the text in the CSV file and add text to each language column.

7. Save the file in CSV format.

8. Click UPLOAD FILE to upload your updated CSV file. It may take a few minutes to import.

Editing Email Notification Texts

To edit texts that are displayed in email notifications your customers receive:

1. Go to Settings > Emails > Content. 
2. Click TRANSLATE RETURNS EMAILS or TRANSLATE ORDER TRACKING EMAILS. 

3. Click the pencil icon of the language you want to edit. 

4. Click SAVE.

Storefront Localization

ReturnGO also enables you to customize and add languages for your storefront panels to ensure that all customer-facing panels on your storefront are consistent with your selected languages and your brand messaging.

To customize your storefront texts:

1. Go to Settings > Storefront.

2. Click the pencil icon of the language you want to customize.

   

3. Update the fields as necessary for the following sections:

   • • Account: Strings used on the Account page.

     • Cart: Strings used on the Cart page.

     • Transactions: Strings used on the Account/Transactions page.

     • Storefront: Strings used in other places on your storefront.

4. Click SAVE.